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Mullinax Ford of Kissimmee

Kissimmee, FL

4.6
327 Reviews
Whether you're a Florida driver who is shopping for a new car or your current vehicle needs service, the staff at Mullinax Ford of Kissimmee is committed to making your visit as enjoyable and stress-free as possible. We work hard each and every day to provide a welcoming environment for all who visit, and we add in a few perks along the way to guarantee you're a satisfied customer. From our Up Front® Pricing, where the price you see is the price you pay, to our huge inventory of new and used Ford vehicles, there's always a reason to love buying from us.
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1810 E. Irlo Bronson Memorial Hwy

Kissimmee, FL

34744

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Showing 327 reviews

November 13, 2024

The experience was great. Everyone was helpful and answered all my questions as well as my concerns. More

by JuanDada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic St Germaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for your great review, Juan! We're pleased that our team was able to answer all your questions and address your concerns, making your experience a positive one. We're here whenever you need further assistance!

November 06, 2024

Really enjoyed working with Dominic. He listed to what I was needing was very knowledgeable and asked the questions to find me the perfect car in my budget. Didn’t pressure me into a mor More

by Cmwfordlover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic St Germaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for your thoughtful review! We’re delighted that Dominic’s attentive, patient approach helped you find the perfect car within your budget. Your recommendation means a lot to us, and we’re here whenever you need assistance!

November 06, 2024

We were greeted by Dominic and we started shopping. We found the right color and started the paperwork. Everything went as planned and we drove it home. More

by Deborg2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joan Ovalles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic St Germaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Fajardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for sharing your experience! We're glad Dominic helped you find the perfect car and made the process smooth from start to finish. Enjoy your new vehicle, and let us know if we can help with anything down the road!

October 23, 2024

Great salesperson. Super upfront and loved his energy. I'd recommend him all day long More

by bartton1099
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joan Ovalles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for your fantastic review, Bartton! We’re glad to hear you had a positive, energetic, and straightforward experience with our salesperson. Your recommendation means a lot to us!

August 20, 2024

my 2 words would be STAY AWAY specially for after Sales service……. Got my Mach E 2023 from them let me try point out the issues that I had below -had my first service booked and my appointment was for 5pm More

by irfanshamz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
July 29, 2024

April 02, 2024 Terrible, she played games for four hours and I had to leave with her nonsense. Another dealership got me in and out. I bought the exact same blue Ford Maverick at the un-named dea More

by manimalogb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tonia Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2024

Needed a liftgate actuator replaced. Santiago, my service agent, told me that since they had the part, they could get the work done almost immediately! I was "second" in line. Yep, wi More

by JCW Cleveland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
Jun 23, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for your fantastic review, JCW! We're glad Santiago could quickly assist with your liftgate actuator replacement, ensuring your car was ready in just a few hours. Your trust in our customer care means a lot to us, and we appreciate your continued support!

May 19, 2024

We bought our car in May 2023 , a truck F150, 2018 diesel the engine power stroke turbo diesel 4x2 transmission is the 10r80, twice in the warranty period we were in the store informing that the car had a pr More

by Karolinnesouza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maintenance
May 20, 2024 -

Mullinax Ford of Kissimmee responded

As we previously discussed, your F150 truck has 108,084 miles on it and the Ford Motor Company warranty expired at 100,000 miles. Both times we serviced the truck for your transmission concern, Mullinax Ford followed the Ford Motor Company authorized repair procedure which states that if the vehicle does not store any Diagnostic Trouble Codes, then we are to reprogram the Powertrain Control Module and the Transmission Control Module to the latest software update per Ford Motor Company and release the vehicle. We did those repairs exactly as Ford Motor Company instructed us. If you believe it is an ongoing issue that should still be covered under Ford’s warranty, we advised you to contact Ford Motor Company directly at 1-800-392-3673. Only Ford Motor Company can offer you after warranty financial assistance.

May 13, 2024

Octavio was great from the beginning to end, answer all of my questions and I was able to get in and out very fast! More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Octavio Fajardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for your positive review, Paul! We're thrilled to hear that Octavio was able to assist you efficiently from start to finish, answering all your questions and speeding up the process. Your feedback is very important to us!

April 03, 2024

We would like to give Darline Burke 5 stars! She was extremely helpful when our car was in the service department for 24 days. She provided excellent customer service. Thank you Darline for yo More

by buckeye
Recommend Dealer
No
Employees Worked With
Darline Burke
Apr 11, 2024 -

Mullinax Ford of Kissimmee responded

Thank you for giving Darline 5 stars! I have investigated your experience and understand why your Ford Edge was in the shop for 24 days. I tried to call you several times to discuss it with you, but I have not received a response so I will explain here. When your Edge was diagnosed, it needed a new steering gear. That first part was ordered and installed. During our technician's final quality checks and programming of the new steering gear, he discovered that the new part was defective. Just because a part is new DOES NOT mean that it works. So, our technician had to order a second steering gear, uninstall the first one and reinstall the second one doing double the work and parts waiting time. This second steering gear passed all the quality checks and programmed properly. He released the vehicle back to you with the knowledge that it was fixed correctly. Proof was you made your trip home from Florida to Ohio without incident. While I understand you were upset it took 24 days, I think the fact that the technician made sure the quality and the repair was done right is just as important. We did not want you to have problems on your drive home. I hope you can understand that everyone including the technician wanted to give you a "5 star" experience even if it takes a little longer to do it right. If you would like to discuss further, please call me at (407) 846-6000 extension 2430. Thank you, Steve McGowen, Service Manager

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