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Mullinax Ford of Central Florida - Service Center

Apopka, FL

4.1
77 Reviews

77 Reviews of Mullinax Ford of Central Florida - Service Center

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May 26, 2021

The dealership and Andy LaFontant are amazing. The customer service and car service are the best that I have ever seen. They ordered what was needed and made sure my car was safe. More

by nboehmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy LaFontant
Jun 02, 2021 -

Mullinax Ford of Central Florida responded

Nboehmer, thank you for taking the time to leave us a great comment and five-star ratings about our staff's outstanding customer service! We'll be sure to let Andy know that you mentioned him in particular.

May 18, 2021

Martin made sure my transmission and brakes including all recalls were completed on time as promised. Very friendly and helpful service. Fair prices and promises kept. Thanks! More

by Warrenofdanex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin, Matthew Philips
May 26, 2021 -

Mullinax Ford of Central Florida responded

Warrenofdanex, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you so much for being one of our valued guests. We look forward to your next visit!

May 31, 2021 -

Warrenofdanex responded

You’re very welcome for the review. I run a small drywall repair business and haul a 22’ RV with my truck and need to keep it in top shape for my business and lifestyle. I don’t trust any other business but yours to keep me and my family safe. Thanks 👍🏼

May 17, 2021

Andy provides very good customer service that is representative of Mullinax. The one criticism is having the phone answered promptly. Not everyone utilized the internet More

by Twin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
May 26, 2021 -

Mullinax Ford of Central Florida responded

Hi Twin. Thanks for the five-star ratings and for taking the time to leave us this information about your recent visit. We strive to go above and beyond for all of our customers and your comments help us achieve that goal. We're look forward to your next visit with us!

April 10, 2021

This place is a NIGHTMARE!! Our truck broke down "DIED" on I95 while pulling a camper, after it was supposedly fixed 2 days before!! We have owned the car for 2 months and have only had it in our possessio More

by create3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Philips
Apr 13, 2021 -

Mullinax Ford of Central Florida responded

We're sorry for any inconveniences you've faced since your purchase. We understand that this experience was with our Kissimmee location and they have been in contact with you. Please let us know if you need further assistance.

Apr 14, 2021 -

create3 responded

This is an automated response. So sad that they can't even take the time to respond.

November 21, 2020

Horrible service in the quick lane, they damaged my work vehicle with a lift, I show them the prove right away and the manager had zero customer service skills and he told me I was lying and that they didnt More

by Julio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Quick labels managers
August 04, 2020

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by Michaael S.
Recommend Dealer
Yes
Employees Worked With
ara mis
July 25, 2020

Awesome service was received we appreciate the quick in and out for the service we received it makes it easier to enjoy going to the dealership More

by Ljenks72
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 02, 2020 -

Mullinax Ford of Central Florida responded

Thank you so much for the kind words! We're happy that you're satisfied with your recent visit with us and we're looking forward to serving you again in the future!

December 22, 2019

They're the best! Great service great people. I have had no problems. Wouldn't take my car anywhere else! I am very satisfied withe dealership and service department. More

by Bobbyejgrove
Recommend Dealer
Yes
Employees Worked With
Sonny
Jan 28, 2020 -

Mullinax Ford of Central Florida responded

Thank you for the kind words! We are thrilled to hear you had a good experience with us. We're happy to be your choice for your vehicle needs! Take care!

October 28, 2019

Great service and great people! The service and quality Great service and great people! The service and quality of service I received was top notch. I use Mullinax Ford for all my cars and trucks. More

by Mark T
Recommend Dealer
Yes
Employees Worked With
Justin.
Oct 29, 2019 -

Mullinax Ford of Central Florida responded

Mark, thank you for the kind words! We are so glad that you've always had such great service and we're happy to be your choice for your vehicle needs! Take care!

September 07, 2019

WORST CUSTOMER SERVICE EVER! This dealership is the worst I have ever seen in regards to service. I made an appointment for a Saturday service through the Ford Pass app. Appointme More

by sgekko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelly Williams
Sep 10, 2019 -

Mullinax Ford of Central Florida responded

Steven, we’re sorry for your disappointment. Despite three managers taking the time to hear about your concern and offer an alternative, you were displeased. FordPass does not grant Saturday appointments for our Quick Lane maintenance center so it is likely your appointment was mistakenly made for the main service shop (and yes we actually have three service shops at Mullinax in Apopka: Quick Lane for maintenance, Main Service for repairs and Fleet Care for commercial/fleet needs). Our Quick Lane accepts appointments and walk-ins Monday-Friday, 7am-7pm, Saturdays are walk-in only on a first come, first serve basis and closes at 5pm. For your convenience, you can always visit www.mullinaxfordfl.com/quick-lane-times to see the next available start time.

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