Mullinax Ford of Central Florida - Service Center

Took car in for oil change to Mulinax Ford. When I asked if they wanted my name the man said no, all I need is to look up the Vin number. Didn’t like that I wasn’t treated like a returning local loyal custo if they wanted my name the man said no, all I need is to look up the Vin number. Didn’t like that I wasn’t treated like a returning local loyal customer and acknowledging my name. It rudely felt like I was reduced to a VIN number only. They later called to say I needed rear brakes. I agreed after they spoke with my husband. When I picked up the car, the price I was quoted didn’t include hazardous waste, shop supplies, or tax. They should have told me upfront. Good thing I had a credit card because I didn’t bring enough cash for the pick up. They rotated my tires but I was missing 2 valve stem covers on the left side when I picked it up. Also, when they called they never mentioned two of my tires are dangerously at the wear bars. I would have replaced them today also. That was only mentioned at the pick up. The car now makes a loud road noise when driving that it did not make prior to the service. I will instead need to take the car to a different dealership to replace the worn tires. Not a good experience trying yo give a local dealer my business. I would return if they were more polite and upfront. More

Labor time to machine rotors evolves much more than removing 2 caliper bolts to replace rotors. No consideration to reduce brake job labor cost given removing 2 caliper bolts to replace rotors. No consideration to reduce brake job labor cost given More

I highly recommend Mullinax Ford in New Smyrna Beach for vehicle servicing. Everything was clearly explained by the friendly, knowledgable staff. My car was clean and ready to go when I picked it up vehicle servicing. Everything was clearly explained by the friendly, knowledgable staff. My car was clean and ready to go when I picked it up More

Dervin and his service team have a 5 star rating, acknowledgment to detail and customer satisfaction. They helped with the lug nut problem and gave direction. acknowledgment to detail and customer satisfaction. They helped with the lug nut problem and gave direction. More

The dealership and Andy LaFontant are amazing. The customer service and car service are the best that I have ever seen. They ordered what was needed and made sure my car was safe. customer service and car service are the best that I have ever seen. They ordered what was needed and made sure my car was safe. More

Martin made sure my transmission and brakes including all recalls were completed on time as promised. Very friendly and helpful service. Fair prices and promises kept. Thanks! recalls were completed on time as promised. Very friendly and helpful service. Fair prices and promises kept. Thanks! More

Andy provides very good customer service that is representative of Mullinax. The one criticism is having the phone answered promptly. Not everyone utilized the internet representative of Mullinax. The one criticism is having the phone answered promptly. Not everyone utilized the internet More

This place is a NIGHTMARE!! Our truck broke down "DIED" on I95 while pulling a camper, after it was supposedly fixed 2 days before!! We have owned the car for 2 months and have only had it in our possessio on I95 while pulling a camper, after it was supposedly fixed 2 days before!! We have owned the car for 2 months and have only had it in our possession for 6-7 days, because it has been with Mullinax getting "fixed". Don't trust these people!!! More