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Mullinax Ford of Central Florida - Service Center

Apopka, FL

4.0
75 Reviews
Call Service Center (407) 305-7204

75 Reviews of Mullinax Ford of Central Florida - Service Center

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November 13, 2024

I was given Excellent, fast customer service by Matthew minimal wait time, thank you, prices were fair More

by Forse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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October 15, 2024

My issue is I set a 2:00 service and at 2:45, my truck was in the Parking Lot. More

by martyw77
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
No idea
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October 07, 2024

Don did an excellent job during the entire process I will definitely return Thank you Don More

by Berryhillb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
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Oct 07, 2024 -

Mullinax Ford of Central Florida responded

Thank you for your kind review, Berryhillb! We're glad to hear that Don provided excellent service throughout the process. We look forward to welcoming you back in the future!

September 29, 2024

Mullinax was very Kind friendly and outgoing not like Gary Yeomans people who were rude care More

by Benedict685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID COLLIMORE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Mullinax Ford of Central Florida responded

Thank you for your review, Benedict! We're glad to hear you found our team kind, friendly, and outgoing. It's great to know you had a positive experience with us!

September 23, 2024

I made a diagnostic appt. (per my mechanic) for my car because my washer fluid motor kept running. He unplugged the motor so it did not burn out but wanted me to get the diag More

by flreadhead
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Concite
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September 17, 2024

Excellent and timely service as usual. Friendly staff and a comfortable waiting room:) Will be back! More

by Rynonsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane, always friendly
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Sep 18, 2024 -

Mullinax Ford of Central Florida responded

Thank you for the terrific 5-star rating and review! We look forward to serving you again in our Quick Lane!

June 04, 2024

We had one issue that was quickly resolved by the service manager which made the entire process very easy for us. More

by zman32700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
APRIL BRICKNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Mullinax Ford of Central Florida responded

Thank you for your positive review! We're glad to hear that our service manager quickly resolved the issue and made the process easy for you. We appreciate your feedback and look forward to serving you again.

April 13, 2024

The service manager lied on me. First of all verify how many times I have been to your location? You said no one wants to work with me. Did you have me at your location for almost More

by Pastorjeff46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
APRIL BRICKNER
1.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL SANTIAGO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
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Apr 15, 2024 -

Mullinax Ford of Central Florida responded

Pastor Jeff, It is unfortunate that you decided to utilize this public form of communication as your source of resolution. Comments and accusations, such as what you have posted, make it difficult for those in customer service to want to try and assist you. As for the facts, you have a reputation for being aggressive on multiple visits. You have admitted this yourself. Regarding your statement that you ordered the tire in advance, it is true that someone called and gave us the make, model, and VIN of a truck, but it was not the correct truck, so we received the wrong tire. Regarding the length of the visit, it did take more than the estimated 30 minutes. We did not have the right tire (see paragraph above), and you added time yourself by being challenging to work with. As for your accusation that our staff made fun of a disabled elderly gentleman, that did not happen. That statement was written when you were sitting outside our building and were angry at our staff. Regarding the patch, you brought it to our attention, and we investigated the issue, agreed with you, and apologized. We then presented a resolution to replace the tire and offered a complimentary loaner vehicle, all of which you declined. Then you decided to leave and made a threat on the way out that you would "SEE US IN THE STREETS." This kind of behavior is unacceptable and will not be tolerated.

Apr 17, 2024 -

Pastorjeff46 responded

Tell the whole story. First off the statement was inside and your service manager in training was there. Second, I am not the only one who has this problem. Fortunately we record all of our calls. I can send it to you in an email that we sent the correct VIN and tire size Friday. Not to mention we called Monday to make sure. Why was I there 2 hours? Why did your team patch the side wall. Why wasn’t the tire ready. So go ask your service manager in training if your two service advisors were making fun of a handicapped old gentleman. I told him while I sat in the office. I sat in there from 1-2pm. I went outside for a conference call at 2pm. Here is the truth. You know you have a problem with your staff. I am not the only one. You care more about your people. You did no investigation, you just made up the typical excuse. Here are the facts. Your team insulted an handicapped older gentleman: I sat there for 2 hour for an appointment you said should have take. 30 minutes. Your team put a patch on my sidewalk and tried to tell me it was right. Your technician said it was standard to plug right there. We gave you not only the VIN but also the tire size. Keep lying I will get both calls so you can see we gave your team the right information. If the calls we made have the correct information. Who is the liar here. Just own it and I will let it go. If not I will keep pressure issue

March 27, 2024

Excellent service by your mobile team. He came to my home and made the repair in a timely manner. I couldn’t be happier. More

by Dixieno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene and Stephen
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Mar 28, 2024 -

Mullinax Ford of Central Florida responded

Thank you for your excellent review, Dixieno! We're thrilled to hear that our mobile team provided you with prompt and efficient service right at your home. Your satisfaction is our top priority, and we're so glad we could make the repair process convenient for you.

March 13, 2024

Fast, efficient, friendly, decent price easy in and out. Had some nice conversations with the service rep More

by b4125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Robert Cut
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Mar 15, 2024 -

Mullinax Ford of Central Florida responded

Thank you for your positive review! We're glad to hear that your experience was fast, efficient, and friendly, with a decent price and easy process. It's great that you had nice conversations with our service representative. We always aim to make your visit pleasant and straightforward.

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