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Mullinax Ford of Central Florida

Apopka, FL

Overview
Employees
Reviews
Vehicles
4.4
971 Reviews
In the market for a new ride? Point your wheels toward Mullinax Ford of Central Florida and our huge inventory of new, used and certified pre-owned vehicles. Let us put you in the driver’s seat of a new Ford F-150, Super Duty, Bronco, Explorer, Mustang or any other model that meets your needs. Our Apopka location is conveniently located for shoppers in the entire North Orlando metro area. Mullinax Ford of Central Florida is one of the region’s top dealerships because we make the buying process simple and convenient with Up Front® Pricing and no dealer fees. After the sale, we make sure your vehicle stays in top shape. We offer service and parts departments that can handle any Ford year and model, plus our Quick Lane® facility that accommodates drivers of any vehicle who need small repairs or routine maintenance that’s fast and stress-free.
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1551 E Semoran Blvd.

Apopka, FL

32703

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Showing 971 reviews

July 29, 2023

Dropped my car off at 8 am for and oil change and stop a rattle. They called me later that day to let me know that the rattle was giving them an issue, and wanted it for another day. By the end of the sec More

by David Ch
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick
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Aug 07, 2023 -

Mullinax Ford of Central Florida responded

Greetings David, We appreciate your feedback David and would like more information to better understand the situation and make improvements. Please contact us at kwilliams@mullinaxford.com or (888) 205-8217. Your satisfaction is important to us, and we look forward to hearing from you soon.

July 15, 2023

I have never ever dealt with a store or situation as this. My family has owned 5 Ford dealerships in the past and we never treated anyone in this manner. I was trying to work and negotiate a deal for a More

by todd
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Carmen
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Jul 20, 2023 -

Mullinax Ford of Central Florida responded

Greetings Todd, Thank you for your feedback. We strive to provide fair pricing for all our customers. We understand you are a broker and would like to profit from your services. But our vehicles are priced with no need to haggle and without the commonly used "dealer fees." We are happy to inform you that your client purchased the vehicle from our dealership. If you have any more concerns, please don't hesitate to let us know. We appreciate your support.

Jul 20, 2023 -

todd responded

I am not happy the way your staff handled me and this situtaion.. It has nothing to do with A profit for me as you stated. It has to do with Carmen being a back door snake.. She went around me and straight to my client just to get a sale. My client paid me so you are wrong on your statement of profit..Get your employees in check.. I will continue to voice my opinion on this employee and comapny until I'm heard

July 13, 2023

I have lost TOTAL faith in this dealership. Once you purchase a vehicle, WATCH OUT….. they couldn’t care less about you. I have purchased or leased AT LEAST 10 vehicle there. They do NOT retu More

by Robynrn3
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Williams
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Jul 20, 2023 -

Mullinax Ford of Central Florida responded

We're truly sorry to hear about your negative experience and the loss of faith in our dealership. It's concerning to learn that you feel we haven't provided adequate post-purchase support and that communication has been lacking. We understand your frustration with the lengthy wait times for service appointments and the shortage of technicians. Your feedback is important to us, and we will take it seriously to address these issues and improve our customer service and support. If there's anything specific we can do to assist you or regain your trust, please let us know.

Jul 20, 2023 -

Robynrn3 responded

My most recent negative experience is still annoying me. After one year, one of my flip keys broke off in my ignition. I had to actually remove the broken piece of key with a surgical instrument. I made SEVERAL calls to the dealership and no one could give me an answer as to how to obtain a new key. I finally was told to “e-mail a picture of the broken key and it would be submitted to ford corporate for approval to get a new key made. “. After leaving EIGHT messages thereafter to confirm the receipt of the picture and the submission of the picture of the key to corporate, I was then told “Ford Has no flip keys available and you have to wait a month and then call back to begin the process all over again”. WHAT!!!!?????? Who treats a customer like this??????? I can honestly assure you I will never purchase another vehicle from Ford.

July 08, 2023

Always professional, always helpful, I will always use Mullinax forte. The staff are friendly, and help with everything. More

by ldelabar22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy McDonald
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Jul 20, 2023 -

Mullinax Ford of Central Florida responded

We appreciate your kind words and are glad to hear that you had a great experience. We're grateful for your purchase and look forward to serving you again in the future.

June 26, 2023

Great people, no pressure and it was my best car buying experience! I recommend Mullinax Ford for your next car buying! More

by Mikesr621
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael G
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Jul 20, 2023 -

Mullinax Ford of Central Florida responded

Thanks Mike! We appreciate your kind words and are glad to hear that we were able to assist you without any problems.

June 22, 2023

Got the works went nice an easy no problems wait was long thats about it More

by Kjg460
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jun 26, 2023 -

Mullinax Ford of Central Florida responded

We appreciate your feedback about your recent visit to our service department. We're glad to hear that everything went smoothly and without any issues.

June 22, 2023

We bought a vehicle their last year and just bought two this year. Nothing has changed, just a straight forward honest deal. Not forced to buy anything you don't want or need !! Our sales associate ( Dale More

by Ron & Patty
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dale Brown
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Jun 26, 2023 -

Mullinax Ford of Central Florida responded

Thank you so much for your continued trust and loyalty! We're thrilled to hear that your experience with Mullinax Ford of Central Florida has been consistently positive. It's fantastic that you found our dealership to provide straightforward and honest deals without any pressure to purchase unnecessary items. We're delighted to hear that Dale Brown, your sales associate, exemplifies professionalism and ensures that you feel welcome and well-informed throughout the process. We truly appreciate your recommendation, and we're grateful to have you as a valued customer.

June 18, 2023

Once my financing paper work I submitted was found in the system, it was very smooth sailing. Thank you Ashley and Josh for getting me into my next Explorer. More

by timbsr1966
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Ballard, Josh Barcomb, Ryan Carmody
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Jun 20, 2023 -

Mullinax Ford of Central Florida responded

We're thrilled to hear that Ashley and Josh were able to assist you in getting into your next Explorer at Mullinax Automotive! We apologize for any inconvenience with the initial paperwork, but we're glad to know that once it was found in the system, the process went smoothly. Thank you for sharing your positive experience, and we hope you enjoy your new vehicle!

Jun 26, 2023 -

Mullinax Ford of Central Florida responded

We're glad to hear that once your financing paperwork was located in our system, everything went smoothly for you. Thank you for your patience during that process. We're thrilled that Ashley and Josh were able to assist you in getting into your next Explorer. They're dedicated professionals who strive to provide exceptional service. We appreciate your trust in us and for choosing us as your dealership. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new Explorer!

Oct 30, 2023 -

timbsr1966 responded

well it is now 10/30/2023 and I am still waiting for my Second Key and the replacement of my back up camera system. This is ridiculous, every time I call they keep saying they are on back order! If this doesn't get done soon, ,my next step is to get an attorney.

June 18, 2023

Since stopping due to Engine Coolant Recall for 2013 Fusion issue, this Recall IS NOT valid. Bought car in 2020. and even though car has cut off while driving on several busy intersections and we hav More

by eggsel
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 31, 2023

Easy, polite experience. Traded in a car for one on the lot. Would have been nice to pick up my difference check dealer owed me (as I was informed yesterday I could pick up) More

by leecarp55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Treeanna
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Jun 26, 2023 -

Mullinax Ford of Central Florida responded

We appreciate your feedback about your easy and polite experience with us. We apologize for the confusion regarding the check owed to you. We understand that it would have been more convenient for you to pick it up as initially informed. We apologize for any inconvenience caused. Rest assured, we are processing your check and it will be promptly mailed to you. We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out.

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