Mullinax Ford of Central Florida

I was very pleased with the purchase of my new 2024 King Ranch Expedition. Larry took time with me to compare different styles and even showed me a Bronco to consider. He went out of his way and went to K Ranch Expedition. Larry took time with me to compare different styles and even showed me a Bronco to consider. He went out of his way and went to Kissimmee to pick one up for me in the color I wanted. I love my new Expediton and I have no complaints about the whole experience. Larry's partner in sales, Al, and the the finance guy, Adam, were all great. I love that there was no wheelin' and dealin' - everything was very straight forward. My only complaint is that I would have liked a paper manual and I don't want to spend $50 to order one. It's not convenient to alwasy have to look online or on the car's system to find something. I miss my manual. More

Jack was extremely knowledgeable and helpful. The car buying experience was quick and easy. I will recommend Jack and Mullinax to friends and family. The car buying experience was quick and easy. I will recommend Jack and Mullinax to friends and family. More

10 Stars! !!! What can I say— an absolutely fantastic experience from start to finish. Dan Niekraszewicz is an absolute excellent salesman that I had a fantasti !!! What can I say— an absolutely fantastic experience from start to finish. Dan Niekraszewicz is an absolute excellent salesman that I had a fantastic experience with. It’s nice to deal with someone who’s honest and has integrity and is looking out for the customer. I would give 100 star review if I could. Thank you again Dan for you and your team, and how you made this truck buying experience fantastic! More

The service manager lied on me. First of all verify how many times I have been to your location? You said no one wants to work with me. Did you have me at your location for almost First of all verify how many times I have been to your location? You said no one wants to work with me. Did you have me at your location for almost 2 hours for a service that you said should have been 30 minutes? Did your guys patch my sidewall which is a safety violation? You admitted to me and my boss. We ordered tire 3 days prior. Called the day of gave truck make and model, and vin. When I arrive I asked do you have the tire? Your tech said we should have it. After being there two hours you finally told me you didn’t have the tire. Yes I may have been a little aggressive. It has happened to 3 other employees I work with besides me, is anything I stated untrue? So I will not take down any reviews until the truth is told. I owned mine. Will you own yours? More

Excellent service by your mobile team. He came to my home and made the repair in a timely manner. I couldn’t be happier. He came to my home and made the repair in a timely manner. I couldn’t be happier. More

The staff is very helpful. Our sales agent was Jeremy and he made us feel comfortable with our decision and was a real cool guy! Enjoyed the laughs during the transaction! You Our sales agent was Jeremy and he made us feel comfortable with our decision and was a real cool guy! Enjoyed the laughs during the transaction! You rock Jeremy! More

Friendly, professional, knowledgeable, assertive, respectful, helpful, understanding the needs and most of all they follow-up. respectful, helpful, understanding the needs and most of all they follow-up. More

Fast, efficient, friendly, decent price easy in and out. Had some nice conversations with the service rep Had some nice conversations with the service rep More

We appreciate how they don’t try and pressure you into buying a car, but are ready to help you however they can. We dealt with Josh and he was very helpful as well as not getting frustrated with us when buying a car, but are ready to help you however they can. We dealt with Josh and he was very helpful as well as not getting frustrated with us when we changed the car we wanted to buy. Also appreciate not having to play games with the price. More

Mullinax Poor customer service I purchased a truck from Mullinax Ford of central Florida on January 12th at 7:00pm. I took the truck for a test drive and at that point everything seemed good with the from Mullinax Ford of central Florida on January 12th at 7:00pm. I took the truck for a test drive and at that point everything seemed good with the exception of the tailgate would not work. The salesman said he would write up a wheel for it. A few days later I tried to turn on the AC and it was making a loud noise so I called Kevin (salesman) and asked him to add it to the work order, he said ok. When I received the text in regard to the work order I sent him a follow up text to confirming the AC would be addressed he responded okay. I live in Ormond Beach so I took the day off for my service appointment. I got there early to confirm everything was on the schedule. My appointment was for 2/28 at 10:15. On the way there I was pulled over and ticketed for illegal tint on the front windshield which was on there when I purchased the truck. I spoke with the service advisor David. I explained to him that the tint needed to be removed and he told me that they were not going to do that and I need to talk to a sales person. After a few minutes, David came back over and told me that the AC would not be looked at or fixed. But if I want to pay a $200 inspection fee they would look at it. I told him it was existing issue when I purchased the vehicle and I spoke with Kevin about this. Another few minutes later he came back and said they would inspect it, but was not sure if they would fix it or not. After everything was all said and done they did not have the part to fix the tailgate and they told me they would not fix the AC unless I paid for it. I went to the dealership because I like the truck and I thought you were a reputable dealership that would honor their word. I’m finding this to be very untrue. I hope that you will reach out to me and make this right. Will customer # : 506352 I have sent this email to everyone I could. But still no response. I would never recommend this company or dealership to anyone and I will tell everyone I know about this experience. More