Mullinax Ford of Central Florida

Mullinax Ford of Central Florida responded

Thank you for your fantastic review, Bknfranklin! It's wonderful to hear that we provided you with the best and easiest experience compared to your previous encounters. We're glad to have set a new standard for you!

Mullinax Ford of Central Florida responded

Dear Jonathan, Thank you for reaching out and providing additional context regarding your recent experience with us. We sincerely appreciate your patience as we work to address the concerns you and your mother have raised. After reviewing the information provided, it's clear that there was a breakdown in communication regarding the extent of the issue with your tires and wheels on the used vehicle in question. We understand your frustration and apologize for any inconvenience this may have caused. We regret any misunderstanding that may have occurred during our attempts to discuss the matter with you and your mother. It's important to note that our ability to address these issues effectively relies on accurate information and open dialogue between both parties. Our team is committed to finding a resolution that resolve the specific of defined faulty parts. We understand the importance of quality service and customer satisfaction, and we remain dedicated to achieving a positive outcome for all involved. In light of your recent interactions with our staff, we want to emphasize that we do not condone aggressive behavior or threatening ultimatums. We believe in respectful communication and constructive dialogue to resolve issues amicably. While we value your feedback and understand your frustration, we kindly ask for your cooperation in working together toward a mutually beneficial solution. As a gesture of goodwill, we wish to extended a $500 discount (as we’ve previously explained in our limited communications) on your invoice in our commitment to resolving this matter. We hope that this is of assistance, and demonstrates our sincerity in addressing your concerns and rebuilding trust. We remain available to discuss the specifics of the problem further and find a resolution that satisfies your expectations. Please feel free to contact us at your earliest convenience to continue the conversation. Thank you for your understanding and patience as we attempt to rectify this situation. Shawn Marks smarks@mullinaxford.com 4078897600 Sales Manager

Mullinax Ford of Central Florida responded

Thank you for your understanding review, Joe! We apologize for any inconvenience the construction may have caused during your visit. It's great to hear that Al Fernandez was able to provide you with excellent service despite the challenges. We're committed to maintaining our focus on customer care, even through renovations, and appreciate your recognition of our efforts.

Mullinax Ford of Central Florida responded

Thank you for your awesome review! We're thrilled to hear about your positive experience at Mullinax Ford New Smyrna Beach and with Jack Tuthill. It's great that Jack was able to help you thoroughly explore your options and find the perfect pre-owned vehicle for you. Your recommendation means a lot to us, and we're delighted you're happy with your "new" car.

Mullinax Ford of Central Florida responded

Thank you for your feedback, Miss Viv! We appreciate your recent purchase at our dealership and apologize for the oversight regarding the cleanliness of the vehicle. We value your input and will use it to improve our processes to ensure a better experience for you in the future. If you have any further concerns or need assistance, please don't hesitate to reach out. Your satisfaction is important to us.

Mullinax Ford of Central Florida responded

Thank you for your supportive review, Coach Joe! We're pleased to hear that John M. has consistently provided you with knowledgeable and attentive service. It's important to us that our team is equipped to take great care of our customers, and your feedback affirms our efforts. We appreciate your encouragement!

Mullinax Ford of Central Florida responded

Thank you for sharing your feedback regarding your recent experience at Mullinax Ford. We truly appreciate your input and apologize for any inconvenience you may have faced. We understand that you did not provide account information in your online profile, which makes it challenging for us to address your concerns specifically. To assist you better, we kindly request that you reach out directly to our New Car Sales Manager: Justin Rodriguez New Car Sales Manager jrodriguez@mullinaxford.com Mullinax Ford of Central Florida Justin should be able to identify your case, investigate thoroughly, and work towards a resolution. Your feedback is invaluable to us, and we are eager to resolve any issues to ensure your satisfaction. We look forward to hearing from you and making your experience with Mullinax Ford a more positive one. Thank you for giving us the opportunity to improve our services. Best regards,

southpaw333 responded

Not sure what you are saying in that you did not have contact info when I have communicated by phone, text and email previously. Anyway I revisited the Apopka location yesterday and had a very informative session with Larry who took the time to go over the features of a F250 I was looking at. Kevin came in later and we spoke briefly. Afterwards, he followed up on some questions I had. Currently we are about $5k apart on a $70k truck.

Mullinax Ford of Central Florida responded

Greetings J, My personal apology to you. Please reach back out and specifically ask to speak with our Service manager Kelly Williams - kwilliams@mullinaxford.com. He will get your concerns addressed and expedited. Once again, please accept our apology. Susan Padro Service Director Mullinax Ford of Central Florida spadro@mullinaxford.com 407-565-2030

Mullinax Ford of Central Florida responded

Thank you, Loris, for your high praise. It's fantastic to hear that our quick lane impressed you. We're grateful for your recommendations to friends and family and look forward to continuing to provide top-notch service.