Mullinax Ford of Central Florida

From start to finish this was an easy transaction. Austin Gardner was my sales rep. Gardner was my sales rep. More

I purchased a brand new 2020 F150 and the glove box and dashboard has been warped for over 6 months. The entire dash and glove box has already been replaced and still defective. The problem is so severe dashboard has been warped for over 6 months. The entire dash and glove box has already been replaced and still defective. The problem is so severe the light sensor doesn't even touch the door. Hmm...let me get stuck with a dead battery somewhere because of this lemon. (This is a widely known defect by ford: Glovebox misalignment Technical Service Bulletin # 18-2306) I had set an appointment with Kelly Williams over in the service department at Mullinax Ford for 09/25/2021 at 10am to have my defective glove box looked at a second time. When I gave my keys to the service department, I asked how long and they said well we close at 4pm. So I asked for my keys back and went to Kelly to complain which is who booked the appointment. He said that the way their appointments work and that is when I am "allowed" to to drop my vehicle off. This is not what I had agreed to or planned for. I went and asked to speak to the person in charge of the dealership and they directed me back to Kelly. Finally, one of the GM's (Shawn Marks) came over after 30 minutes, didn't say anything to me and Kelly started feeding him a line of garbage and I just sat silent until he was done. I told the GM the situation and that I am tired of wasting my time over something that is not my fault and I am not happy over the situation. The GM told me that is how appointments work here. Keep in mind I have been dealing with a 50k defective lemon now for well over 6 months so I kindly asked at this point if if my time has no value would you possibly respect my attorney's time. They flipped a lid and told me they can't talk to me once you say the word attorney. I said that's fine and walked back over to the front desk to make a formal request for the dealears attorney's contact information to mediate a resolution. They refused and told me that my attorney needs to get a hold of theirs. After leaving the dealership, I was very aggravated, ready to cut my losses, and dump the truck because I have invested too much time in this lemon. I had been dealing with the salesperson Joseph Zingg. While I had informed him of what transpired, he assured me that wasn't an issue and I don't have to deal with either of those people if I buy a vehicle in lieu of a repair. Then I get a phone call from a guy named Estaban Ramierez telling me that they don't feel comfortable selling me a truck and I can bring mine in and they will cut me a check for 39k and I can leave. I'm thinking, so I invest all this money in a truck to take a loss and this dealership gets to take mine, fix it under warranty on ford's dime another time, and resell it for 46k or whatever they plan on getting for someone else to get a lemon? This place reeks of bad business. While I may not be able to invoke the lemon law at this time because I am being denied the 3 repair attempts Florida allows you, there are other avenues I plan on pursuing for the breach of contract that has taken place. And it's totally fine you don't want me to speak to your attorney. I tried to remedy the situation without seeking legal action via an additional repair attempt or buying a replacement vehicle none of which was amenable to your management team. Final take away, the management at this dealership is rude, refuses warranty service, and tries to force the customer to take a loss on a ford lemon. Not me, my time does have value, find someone else for that. More

Needed oil change on my new Ranger, was told to bring it in to the “Quick Lane”, no appt needed and can see wait on their website. Got there and their website said next open time was in 15 min, showed no o in to the “Quick Lane”, no appt needed and can see wait on their website. Got there and their website said next open time was in 15 min, showed no one waiting. Went to counter and was told it would be 2-3 hours, there were 3 people in front of me. Showed them their site on my phone and they said the time it showed was for the next person in line. Made no sense as there was only 1 woman sitting in the waiting area. 2-3 hours for 3 oil changes is ridiculous too if there were 3 waiting. Never had trouble getting oil changed in PA, always in and out in at most an hour. Honda dealer serviced my Honda 2 weeks ago within 38 min of my appt. Had appt last week at Greenway and got the same run around of 2-3 hours, ended up leaving there too. Why do they make appts for waiting or advertise “quick” service but then want your car for hours? If you can’t trust their service how can you trust buying from them? More

Helpful, friendly, clean, knowledgeable,good customer service, know the owner, used this dealer before, got car I wanted. service, know the owner, used this dealer before, got car I wanted. More

Professional. Didn't get my price on trade but got a fair price. Joey worked with us and worked to provide us with what we wanted. price. Joey worked with us and worked to provide us with what we wanted. More

They sold me a lemon 🍋. Drove vehicle for 1 month before the engine blew. They only agreed to pay for half of the repair work. before the engine blew. They only agreed to pay for half of the repair work. More

Went there to order a new Bronco and Andrew was extremely helpful and courteous. I was also have service done at QuickLane. Those guys are great too! They ran into a pronlem with my truck, tried everything, helpful and courteous. I was also have service done at QuickLane. Those guys are great too! They ran into a pronlem with my truck, tried everything, then instead of admitting defeat, they pressed on and figured out a solution. Took a bit longer but I didn't mind since they got everything corrected. More

Al Fernandez went out of his way to deliver a truck that he sold me. He took this vehicle on a rainy day from Apopka to Land O Lakes. He is friendly, dedicated and professional! he sold me. He took this vehicle on a rainy day from Apopka to Land O Lakes. He is friendly, dedicated and professional! More

Everybody is friendly and attentive. I felt very comfortable even while waiting in the showroom. Our salesperson, Dale Brown, was the BEST!! I highly recommend Mullinax Ford and Dale to anyone looki comfortable even while waiting in the showroom. Our salesperson, Dale Brown, was the BEST!! I highly recommend Mullinax Ford and Dale to anyone looking for a vehicle. More

Easiest no hassle way to do business! Staff was courteous and very professional with the transaction. and very professional with the transaction. More