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Mullinax Ford of Central Florida
Apopka, FL
985 Reviews
In the market for a new ride? Point your wheels toward Mullinax Ford of Central Florida and our huge inventory of new, used and certified pre-owned vehicles.
Let us put you in the driver’s seat of a new Ford F-150, Super Duty, Bronco, Explorer, Mustang or any other model that meets your needs. Our Apopka location is conveniently located for shoppers in the entire North Orlando metro area.
Mullinax Ford of Central Florida is one of the region’s top dealerships because we make the buying process simple and convenient with Up Front® Pricing and no dealer fees.
After the sale, we make sure your vehicle stays in top shape. We offer service and parts departments that can handle any Ford year and model, plus our Quick Lane® facility that accommodates drivers of any vehicle who need small repairs or routine maintenance that’s fast and stress-free.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 985 reviews
January 30, 2023
Staff was knowledgeable and friendly. Process was easy. Called about a vehicle I saw online. Salesman had it ready when I showed up for a test drive and made the decision to purchase easy Process was easy. Called about a vehicle I saw online. Salesman had it ready when I showed up for a test drive and made the decision to purchase easy. More
by bhessinger
Employees Worked With
Yordan and Adam
January 27, 2023
The sales person at Mullinax Ashley BALLARD WAS THE BEST SALES PERSON I EVER HAD THE PLEASURE OF purchasing a vehicle from. Along with everyone of the staff in the New Smyrna Beach dealership at this point SALES PERSON I EVER HAD THE PLEASURE OF purchasing a vehicle from. Along with everyone of the staff in the New Smyrna Beach dealership at this point Mullinax gets a 10 from me More
by Timster7@icloud.com
Employees Worked With
Ashley Ballard
January 23, 2023
Please note that the below experience happened at a different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue since my Mullinax dealership was made aware that I would notify corporate and they actually laughed. Please read any other reviews of mine and see I do not leave negative reviews, however this is necessary. My 2020 Ford Explorer ST had been to Mullinax twice, once for recalls and once for an oil change. A short time after the second service the vehicle experienced an electrical issue and is still under warranty. After two days at the dealership we were notified it was a rodent problem. The dealership could not and would not provide any proof of this rodent problem. They saved the damaged part however the wire is cleanly cut with no damage to the connector or any signs of a rodent chewing on anything. When challenged on this they changed to a possible crash, something from the roadway flying up and cutting the wire and then said it was "probably a small mouse". They told me they saw rodent droppings but could not show me due to the "concealed location" of the damaged part. I asked if a mechanic may have possibly nicked the wire during the prior service, they said I have no proof of that and so it's on me to pay the $750 bill. I explained they couldn't provide proof of their claim and the service manager actually laughed at me and stated that they do not provide proof nor do they have to. With everyone having access to a camera phone it's hard to believe a simple picture to make a customer feel at ease is out of the question when a strange repair is needed. They have ignored emails and phone calls, absolutely terrible customer service. This incident has many more details however due to space I'll leave it at be extremely careful if you decide to use Mullinax Ford for ANY service related issues! Find another Ford dealership that actually cares about its customers satisfaction. More
by Jaime
Employees Worked With
Service Manager
January 20, 2023
Mullinax is a very friendly Dealership. Also they finished my repairs in a reasonable amount of time. I will definitely go back to them with any problems I have. Also they finished my repairs in a reasonable amount of time. I will definitely go back to them with any problems I have. More
by Geni
Employees Worked With
Don't remember names.
January 20, 2023
Sales Manager is a Criminal April 2022: Purchased a ‘16 Fusion from Brian (awesome salesman!), older car then I wanted but only had 60k miles on it and drove well. That’s where the professionalism, integri Fusion from Brian (awesome salesman!), older car then I wanted but only had 60k miles on it and drove well. That’s where the professionalism, integrity, and hospitality ended. June 2022: Check engine light on and touch up paint coming off everywhere as I washed it, revealing deep gashes in the door. Front & back bumpers and hood all are easily visible different shades of white. Come to find out this dealership has an on-site painter that goes around touching up all the vehicles to hide the defects! Took it in for service (luckily I bought an extended warranty), they say it’s an O2 sensor and fuel pump switch it out, clear the codes and gave it back to us. I brought up the paint to the service advisor (Micah), who said they have no control of that and to talk to sales. Struggled for weeks to get anyone to answer the phone; impossible to get ANY manager on the phone, don’t even try. July 2022: Check engine light back on just a couple weeks later. Take it in again, come to find out they cross-threaded the fuel pump when they replaced it so it had been leaking fuel and the other O2 sensor was now bad. Again, thankfully I bought the warranty, they replaced them and gave it back. Still no luck getting a sales manager to do the right thing and fix the paint job. However, this visit my service advisor was Patrick, who I will say is the only reason I continued to be patient and understanding through this. He was helpful, polite, and very good at his job; he even helped me get a sales manager to agree to fix the paint. August 2022: Less than a week later, CHECK ENGINE LIGHT ON AGAIN! I drop it off and tell Patrick to please keep it, drive it, whatever it takes to solve the frequent arising problems - we live 45 min from the dealership so all these visits have been a huge inconvenience with loss of work, gas, etc. January 18, 2022: I go to finally pick up the vehicle, they have had it since we dropped it in August!!! Yes, over 5 months…. It turns out in the July visit, the tech broke the engine block and didn’t want to say anything so they gave it back to us and coolant was dumping into the engine as we drove for a week or so; inevitably destroying the engine so it took 5 months to get a new engine and all the necessary parts to install it. While it was sitting there, Tom from Sales had his paint guy apparently blend the paint job, I say apparently because it didn’t look like anything had been other than fixing the gashes in the door. Patrick, being the outstanding advisor that he is, goes to the sales building to find a manager (Tom supposedly retired). Introducing Warren, who comes outside immediately, aggressively, reciting the “as-is” policy and how they have done more than enough to remedy the situation! LOL. I state my expectations of painting the entire car if that’s what it takes; seeing as how they are illegally hiding defects, breaking customers engines in service, outright deceiving people, AND Tom already agreed to make it right no matter what it took. Warren gets more belligerent and immature as he stands an inch from my face cussing and yelling, after asking him to please back up, he continued to repeat that he doesn’t have too, as he kept tapping me on the arm and shoulder. It was very apparent that he has an impulse control issue that even his staff knows about, as his staff had to physically drag him away from me in front of my fiancée, multiple employees and customer. Not before throwing his hand at me one more time but this time making contact with my arm with more force than I’m willing to let go. If he thinks that’s acceptable behavior at work, then I’m scared for people around him outside of work. Filing a police report and letting them handle him. It’s been 24 hours and even after the unprovoked criminal act against me on Fords property by a Ford Manager; no response from upper management. Take your business elsewhere. More
by es2343
Employees Worked With
Brian, Patrick, Micah, Tom, Warren, Justin
January 15, 2023
I have puchased 7 vehicles from Brian Serrage at Mullinax Ford in Apopka. Brian and the entire team are consistent, professional, and always do everything possible to expedite the customer experience and he Ford in Apopka. Brian and the entire team are consistent, professional, and always do everything possible to expedite the customer experience and help create a positive outcome. More
by Kvandeventer
Employees Worked With
Brian, Ceasar
January 07, 2023
Mullinax Ford is the Gold Standard for service and sales. Top notch employees who believe in top drawer service. Great service department and love the quick lane department. Top notch employees who believe in top drawer service. Great service department and love the quick lane department. More
by SFShephard
Employees Worked With
Justin
December 25, 2022
Dealing with Nelson for the sale was great and Eddie for paperwork was too. That is were that ends. They will sell you a used vehicle that is not really checked over. You get an oil change and some recon paperwork was too. That is were that ends. They will sell you a used vehicle that is not really checked over. You get an oil change and some reconditioning after that buyer beware. The Nissan Titan I bought had had problems from the minute we left the dealership. It was brought back the next day. It had to be sent to a Nissan dealer to work on. Inconvenienced for almost 2 weeks because when it was ready nobody wanted to pick it up because they were on the hook for a $900 bill. Now a month into driving it and it starts leaking oil. Bring it to a Nissan dealership to diagnose. Issue is a loose oil filter installed by Mullinax. Need to replace with OEM one not aftermarket. Also told that they brake fluid is bad and the fuel filter is overdue and needs attention. The fluid was tested and didn’t meet spec anymore. Again buyer beware. So I pass on all service and bring it back to Mullinax. Micah writes it up but only for oil leak. Everything think else is (maintenance). Maintenance that they should have performed prior to selling. Again buyer beware. So 3 hours of waiting around and no fix. All I requested was an OEM filter. 6 hours later still no filter delivered to them. No rescheduling for after New Years. The best part is I was told I need to pay a $100 deductible. It my fault their incompetent tech put a bad or loose filter on a vehicle that leaked. I explained that it’s on them to make it right. If all the oil had leaked out it would cost them an engine. You try to make it better for them and they just screw you even more. Oh I shouldn’t worry because the service advisors are there to be on your side. What an xxxxxx joke. Nothing in service here is worth the hassle. I told them how unethical of a place this was. Go somewhere else. More
by Mfaucher
Employees Worked With
Micah
