Mullinax Ford of Central Florida

Been a customer for 20 years ( 6 new trucks) plus 3 relative purchases; straight forward and trustworthy. They always have my satisfaction as most important. Service department is second to none! Jerry relative purchases; straight forward and trustworthy. They always have my satisfaction as most important. Service department is second to none! Jerry Boatright NSB More

I love coming to this dealership because they’re quick friendly and never have any issues. I usually get in and out within the hour. friendly and never have any issues. I usually get in and out within the hour. More

Don't take their word on anything! I preordered a Maverick and there has been a lack of responses to my emails regarding changes I wanted (the new black interior option was not availa I preordered a Maverick and there has been a lack of responses to my emails regarding changes I wanted (the new black interior option was not available when I did the preorder). To this day, I still do not know if my requested changes were made or not. I had an unexpected job change that necessitated me relocating over 800 miles away. I had worked with Dale to establish a remote delivery to my local Ford dealer when the vehicle was ready. I thought all was set until I was notified today that they decided not to do that after I was told they would. Only option is for me to take time off work to make it down there within 8 days of them receiving the truck. Dale is horrible at responding to questions (I had to ask the same question over six times before I finally got a response, although he provided other information from those same communications). Customer service is obviously not their strong suit or in their vocabulary. I will never recommend Mullinax Ford to any of my friends, or enemies, in Central Florida! More

Excellent deal, no haggling. . Salesman and staff very pleasant. We are repeat customers. Will return in future. . Salesman and staff very pleasant. We are repeat customers. Will return in future. More

Purchased car from NSB location. Had a recall and service repair technician came to my house. Kyle was professional, friendly and great customer service representative for Mullinax. Had a recall and service repair technician came to my house. Kyle was professional, friendly and great customer service representative for Mullinax. More

The sales staff at Mullinax are so professional and helpful. I love working with them because they make it so easy helpful. I love working with them because they make it so easy More

Staff was knowledgeable and friendly. Process was easy. Called about a vehicle I saw online. Salesman had it ready when I showed up for a test drive and made the decision to purchase easy Process was easy. Called about a vehicle I saw online. Salesman had it ready when I showed up for a test drive and made the decision to purchase easy. More

The sales person at Mullinax Ashley BALLARD WAS THE BEST SALES PERSON I EVER HAD THE PLEASURE OF purchasing a vehicle from. Along with everyone of the staff in the New Smyrna Beach dealership at this point SALES PERSON I EVER HAD THE PLEASURE OF purchasing a vehicle from. Along with everyone of the staff in the New Smyrna Beach dealership at this point Mullinax gets a 10 from me More

Please note that the below experience happened at a different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue since my Mullinax dealership was made aware that I would notify corporate and they actually laughed. Please read any other reviews of mine and see I do not leave negative reviews, however this is necessary. My 2020 Ford Explorer ST had been to Mullinax twice, once for recalls and once for an oil change. A short time after the second service the vehicle experienced an electrical issue and is still under warranty. After two days at the dealership we were notified it was a rodent problem. The dealership could not and would not provide any proof of this rodent problem. They saved the damaged part however the wire is cleanly cut with no damage to the connector or any signs of a rodent chewing on anything. When challenged on this they changed to a possible crash, something from the roadway flying up and cutting the wire and then said it was "probably a small mouse". They told me they saw rodent droppings but could not show me due to the "concealed location" of the damaged part. I asked if a mechanic may have possibly nicked the wire during the prior service, they said I have no proof of that and so it's on me to pay the $750 bill. I explained they couldn't provide proof of their claim and the service manager actually laughed at me and stated that they do not provide proof nor do they have to. With everyone having access to a camera phone it's hard to believe a simple picture to make a customer feel at ease is out of the question when a strange repair is needed. They have ignored emails and phone calls, absolutely terrible customer service. This incident has many more details however due to space I'll leave it at be extremely careful if you decide to use Mullinax Ford for ANY service related issues! Find another Ford dealership that actually cares about its customers satisfaction. More

Mullinax is a very friendly Dealership. Also they finished my repairs in a reasonable amount of time. I will definitely go back to them with any problems I have. Also they finished my repairs in a reasonable amount of time. I will definitely go back to them with any problems I have. More