Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mullinax Buick GMC
Montgomery, AL
765 Reviews
The team at Mullinax Buick GMC would like to welcome you to our dealership in Montgomery, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Montgomery, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Montgomery count on the high-quality vehicles and services found at Mullinax Buick GMC, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 765 reviews
June 08, 2014
Buick for Mom My 82 yr old Mom came looking for a used certified Buick. Justin was VERY helpful, polite, hospitable, and thorough. Great service for senior citizen My 82 yr old Mom came looking for a used certified Buick. Justin was VERY helpful, polite, hospitable, and thorough. Great service for senior citizens car shopping! More
by DHBush
Employees Worked With
Justin Chretien
May 20, 2014
Purchase of Buick Encore Overall the experience was excellent with one exception. The amount of time it took to finalize the deal. Total time spent at the dealer was over 4 Overall the experience was excellent with one exception. The amount of time it took to finalize the deal. Total time spent at the dealer was over 4 hours between test driving the evening before and completing paperwork and reviewing the car. Everyone was very friendly and helpful, it just took so long, waiting between processes. Justin was terrific. Very knowledgeable and friendly. We would definitely go back to Classic. More
by jbresee
Employees Worked With
Justin Chretien
April 21, 2014
Purchase/Trade This whole process started in the service department with Tim; who was and has been awesome. However, we then decided to look into trade-in process. This whole process started in the service department with Tim; who was and has been awesome. However, we then decided to look into trade-in process. Larry was assisting us and we found a vehicle. However, there was training that day that pulled Larry away (we understood). Then Brandon and Alison were included the process, one due to Larry's departure. Alison worked magic with financing and attempted to keep us abreast of what was happening with the vehicle (especially due to the recall situation and repairs there were to be made while we waited for the vehicle). However, there was crossover of information and misinformation. Things began to go down hill. When we were contacted a few weeks later to pick up the vehicle, all the repairs that were promised were not made. Specifically, inside of the vehicle on the doors, the trim around the windows. In addition, the vehicle was dirty and animal hair remained on the inside along with cleaning solution and a razor blade in the backseat. Brandon was very apologetic and helped us as best he could. He and Andrew (assistant manager) went to work on finding solutions for the problems. However, that took some time and those who had helped us were out of pocket to give us any updates. When we finally returned to get the vehicle again, the repairs were made. However, yet again there were problems. There was a new crack in the dash and we were given a remote and was told we needed to purchase a new battery. Andrew worked with Tim again to get the part ordered. We left not so happy and realized we had to stop for gas, as there was no gas in the vehicle. We discovered that the remote was not functioning properly was not due to the battery but that it was damaged and someone attempted to glue it back together. We had to go back to the dealership yet again. Andrew took care of the situation by getting us a new remote. However, no one took noted that both remotes would have to be reprogrammed. Again, we returned the next day and had our remote reprogrammed. Then after only two days of driving the vehicle we noticed a problem with the brakes (could hear a rubbing sound) and a shaking with the steering wheel when the brakes were applied. We believe there is possibly a problem with the rotors and hub bearings. Although, we aren't professional mechanics; THERE ARE problems to which we haven't returned since last week, Friday when we had the remote reprogrammed. This is due to frustration with the process and what seems to be lack of quality control. Everyone is extremely nice and our problems have been addressed; however, such problems with a vehicle that was certified seems unacceptable. We wanted to stay with the GMC family, however, I feel like I may have made a mistake. More
by Davails
Employees Worked With
Alison Taylor, Larry Hudson, Tim Blackwell
March 15, 2014
Dear Cadillac HQ, We wanted to write and say thank for Dear Cadillac HQ, We wanted to write and say thank for our excellent experience! Saadiq and Josh were the best people we have ever had the privi Dear Cadillac HQ, We wanted to write and say thank for our excellent experience! Saadiq and Josh were the best people we have ever had the privilege to buy from! They helped us every step of the way and answered every question we had. They were patient and never caused us to feel rushed or pressured instead they made us feel welcomed and valued as customers. We actually drove from Pensacola FL to Montgomery AL because of our interest in the Cadillac we eventually went on to purchase. We love our new SUV it is safe and beautifully designed making driving enjoyable for the whole family! We are so grateful for the exceptional client care from both Saadiq and Josh and can't say enough about how pleased we are to have had the kind of experience we did, considering clichés about car sales personnel, they completely changed our mind. We would say we have definitely experienced exceptional customer care and would highly recommend this dealership and also investing in a Cadillac to all our friends and family. Thank you so much for hiring such amazing staff and providing families with dependable wonderful vehicles! Sincerely, Rachael and Ralph More
by rachandralph
March 10, 2014
No pressure - easy to deal with - up front and honest. was looking at multiple vehicles and sales person spent time informing me of each and their benefits was looking at multiple vehicles and sales person spent time informing me of each and their benefits More
by acloud9
Employees Worked With
Erika Hardy
March 06, 2014
I visited this dealership on more than 5 occasions. My first interaction was with Justin Chretien. Justin was so easy to work with even knowing when I first spoke with him that I was not ready to purchas first interaction was with Justin Chretien. Justin was so easy to work with even knowing when I first spoke with him that I was not ready to purchase a vehicle that day and that I was just doing a quick look over of a few vehicles. I had visited nearly every new car dealership in the Montgomery area and had driven 10 to 15 different vehicles before making my final selection. The overall experience at Classic was friendly and everyone at the dealership made me feel welcome. Justin followed through on requests and made me feel comfortable with asking even the most petty question. In the end, I paid a little more for a vehicle than I had originally planned, but am completely satisfied with my purchase. I truly believe that customer service made all the difference and ultimately led me to purchase from Classic. I fully expect the Service department to be as easy to work with as the sales staff. A big thank you to everyone, especially Justin, for all the multiple phone calls and follow ups and making this process as easy as possible. More
by rascal0210
February 26, 2014
I gave an OK for overall experience simply because the entire process to over 5 hours and we still have to come back for navigation to be installed, remote start to be installed and for tailgate items to entire process to over 5 hours and we still have to come back for navigation to be installed, remote start to be installed and for tailgate items to be installed. These are not items we even wanted but were told we had to take them because they come with the vehicle (we were hoping not to have these items included so the price would be lower). Warranty information was not revealed to us until we got to the woman explaining the paperwork (once we had already been there over 4 hours by now) and this added and additional amount to our payment. This should be explained before you go in to sign paperwork so that you don't think you have a final price, then find out that there is an additional amount. More
by gmc2014
Employees Worked With
Alison Taylor
February 25, 2014
The employee that greeted us was Justin. He was very personable and patient. He took time to greet my kids and talk with them as well as me. One of his first questions was what were we looking for in personable and patient. He took time to greet my kids and talk with them as well as me. One of his first questions was what were we looking for in a vehicle and he hooked me up right away! Great Experience at this dealership!! More
by lauraross87
Employees Worked With
Justin Chretien
February 23, 2014
Shaquille listened to me; didn't try to pressure me into a higher priced car. He found me an SUV that I love! It has all the bells and whistles that I requested. My budget was Important to me. I am ref into a higher priced car. He found me an SUV that I love! It has all the bells and whistles that I requested. My budget was Important to me. I am referring my niece to him because of the service I received! Everyone can't afford new, but when I can, I will check Shaq out first! He was pleasant, patient, funny, and an overall joy to work with! More
by tsykes17
Employees Worked With
February 21, 2014
I found Classic Cadillac-Buick employees to be exceptionally helpful. They were both courteous and knowledgable about the buick Lucerne I purchased. The salesman (Jimmy Holloway) went beyond wha exceptionally helpful. They were both courteous and knowledgable about the buick Lucerne I purchased. The salesman (Jimmy Holloway) went beyond what I have experienced in the past in making sure I was happy with both the car and the deal. More
by wilsonj2
