Mullinax Buick GMC

Purchase of Buick Encore Overall the experience was excellent with one exception. The amount of time it took to finalize the deal. Total time spent at the dealer was over 4 Overall the experience was excellent with one exception. The amount of time it took to finalize the deal. Total time spent at the dealer was over 4 hours between test driving the evening before and completing paperwork and reviewing the car. Everyone was very friendly and helpful, it just took so long, waiting between processes. Justin was terrific. Very knowledgeable and friendly. We would definitely go back to Classic. More

Dear Cadillac HQ, We wanted to write and say thank for Dear Cadillac HQ, We wanted to write and say thank for our excellent experience! Saadiq and Josh were the best people we have ever had the privi Dear Cadillac HQ, We wanted to write and say thank for our excellent experience! Saadiq and Josh were the best people we have ever had the privilege to buy from! They helped us every step of the way and answered every question we had. They were patient and never caused us to feel rushed or pressured instead they made us feel welcomed and valued as customers. We actually drove from Pensacola FL to Montgomery AL because of our interest in the Cadillac we eventually went on to purchase. We love our new SUV it is safe and beautifully designed making driving enjoyable for the whole family! We are so grateful for the exceptional client care from both Saadiq and Josh and can't say enough about how pleased we are to have had the kind of experience we did, considering clichés about car sales personnel, they completely changed our mind. We would say we have definitely experienced exceptional customer care and would highly recommend this dealership and also investing in a Cadillac to all our friends and family. Thank you so much for hiring such amazing staff and providing families with dependable wonderful vehicles! Sincerely, Rachael and Ralph More

No pressure - easy to deal with - up front and honest. was looking at multiple vehicles and sales person spent time informing me of each and their benefits was looking at multiple vehicles and sales person spent time informing me of each and their benefits More

I visited this dealership on more than 5 occasions. My first interaction was with Justin Chretien. Justin was so easy to work with even knowing when I first spoke with him that I was not ready to purchas first interaction was with Justin Chretien. Justin was so easy to work with even knowing when I first spoke with him that I was not ready to purchase a vehicle that day and that I was just doing a quick look over of a few vehicles. I had visited nearly every new car dealership in the Montgomery area and had driven 10 to 15 different vehicles before making my final selection. The overall experience at Classic was friendly and everyone at the dealership made me feel welcome. Justin followed through on requests and made me feel comfortable with asking even the most petty question. In the end, I paid a little more for a vehicle than I had originally planned, but am completely satisfied with my purchase. I truly believe that customer service made all the difference and ultimately led me to purchase from Classic. I fully expect the Service department to be as easy to work with as the sales staff. A big thank you to everyone, especially Justin, for all the multiple phone calls and follow ups and making this process as easy as possible. More

I gave an OK for overall experience simply because the entire process to over 5 hours and we still have to come back for navigation to be installed, remote start to be installed and for tailgate items to entire process to over 5 hours and we still have to come back for navigation to be installed, remote start to be installed and for tailgate items to be installed. These are not items we even wanted but were told we had to take them because they come with the vehicle (we were hoping not to have these items included so the price would be lower). Warranty information was not revealed to us until we got to the woman explaining the paperwork (once we had already been there over 4 hours by now) and this added and additional amount to our payment. This should be explained before you go in to sign paperwork so that you don't think you have a final price, then find out that there is an additional amount. More

The employee that greeted us was Justin. He was very personable and patient. He took time to greet my kids and talk with them as well as me. One of his first questions was what were we looking for in personable and patient. He took time to greet my kids and talk with them as well as me. One of his first questions was what were we looking for in a vehicle and he hooked me up right away! Great Experience at this dealership!! More

Shaquille listened to me; didn't try to pressure me into a higher priced car. He found me an SUV that I love! It has all the bells and whistles that I requested. My budget was Important to me. I am ref into a higher priced car. He found me an SUV that I love! It has all the bells and whistles that I requested. My budget was Important to me. I am referring my niece to him because of the service I received! Everyone can't afford new, but when I can, I will check Shaq out first! He was pleasant, patient, funny, and an overall joy to work with! More

I found Classic Cadillac-Buick employees to be exceptionally helpful. They were both courteous and knowledgable about the buick Lucerne I purchased. The salesman (Jimmy Holloway) went beyond wha exceptionally helpful. They were both courteous and knowledgable about the buick Lucerne I purchased. The salesman (Jimmy Holloway) went beyond what I have experienced in the past in making sure I was happy with both the car and the deal. More

My visit with Classic Cadillac was a pleasurable experience. As a previous Cadillac owner, I was somewhat partial to the dealership, but not completely sold. I was also contemplating another make/mo experience. As a previous Cadillac owner, I was somewhat partial to the dealership, but not completely sold. I was also contemplating another make/model by a competitor. Classic made me feel like family and my loyalty and business was valued. A major contributing factor for me was the lack of pressure and additional options. As with any major purchase, you question various antics...Am I making the right decision; Am I buying impulsively; Am I feeling pressured; Is the dealership taking advantage of me? The list goes on and on. However, I was quite comfortable with my decision and appreciated the patience because I had numerous questions. My sales manager and finance manager stayed one hour post business closing hours to accomodate me. I am thoroughly pleased and post purchase they assure me that they value me as a customer and will continue their loyalty and commitment to me as a Classic Cadillac owner More