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Mullinax Buick GMC

Montgomery, AL

Overview
Employees
Reviews
Vehicles
4.7
739 Reviews
The team at Mullinax Buick GMC would like to welcome you to our dealership in Montgomery, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Montgomery, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Montgomery count on the high-quality vehicles and services found at Mullinax Buick GMC, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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833 Eastern Blvd

Montgomery, AL

36117

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Showing 739 reviews

October 16, 2023

Issues was resolved. Thank you for your quick response in this matter. It was greatly appreciated. More

by YASHICATHURMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sabrena Mitchell
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Oct 16, 2023 -

Mullinax Buick GMC responded

Good Mrs. Thurmon, I am very sorry to read about your experience. I just called you but was unsuccessful in reaching you. I understand how frustrating it can be not getting a call when a call is promised. After reviewing your records I can see the areas of improvement where we can grow as a company and would like to offer my apology to you for not following up in a timely manner. I would like the opportunity to talk to you. We are still working out the kinks here after our acquisition from previous ownership and can say that the one thing about mullinax is that we are accountable and will always do right by our customers. Please reach out at your earliest convenience. I am here at your service, Esteban Ramirez General Manager Mullinax Montgomery (334)851-8000 eramirez@mullinaxbuickgmc.com

October 15, 2023

I can not thank Mullinax in Birmingham Alabama enough they really treated me like I was royalty and I recieved the same treatment at the Mullinax in Mobile! I traveled a little over 3hrs to look at Vehic More

by GCASHLEY33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lamont Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wish it would let me give them all stars !, Gary Cooper, Chance Dicus, Cedrick Dotcson, Christopher Jackson
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Oct 16, 2023 -

Mullinax Buick GMC responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you felt like royalty and that our staff went above and beyond to address your concerns. It's our goal to create a welcoming, family-like atmosphere for our customers. We appreciate your trust in us, especially after traveling such a distance, and we're delighted that you left with the keys to your new vehicle. We hope to welcome you back in the future!

Oct 28, 2023 -

GCASHLEY33 responded

Update on review..... like I stated above purchasing the Vehicle was a great experience and it was it was Montgomery not Birmingham not sure why I was thinking that....however I've already ran into some issues within 4 days of having it. I purchased the 2020 Ford Explorer 10/14/2023 the SUVs power folding mirror button was not working they said I could take it to Mullinax Ford dealership in Mobile Alabama and they would pay for the cost to fix it. So I left Montgomery and took it straight to Mobile dealership same day. I had a tough time with that dealership returing my phone calls. I finally was able to pick my car up on tues 10/24/2023 at pickup I was notified that my SUV In fact, was not equipped with power folding mirrors. That the wrong button was there. Today 10/28/2023 I needed to put a baby walker into the back of SuV which required me putting down the back row seats. The driver side head rest will not lay down therefore I can not lay both my seats down to use the trunk space. So before purchasing anything used make sure you check litterly everything out down to the orginal sticker on the car from manufacturer. I thought I had read everything and tried everything but I missed it when researching the SUV apprently that it is a common issue with the suv and requires taking the whole seat out and replacing the Mechanism. I only folded the passenger side down when checking the car out and regret not catching it before purchasing with that said I I still stand by the 5 stars for Montgomery with hospitality when purchasing my SUV. Future buyers just look everything over when purchasing used!

Oct 29, 2023 -

GCASHLEY33 responded

Update on review..... like I stated above purchasing the Vehicle was a great experience and it was it was Montgomery not Birmingham not sure why I was thinking that....however I've already ran into some issues within 4 days of having it. I purchased the 2020 Ford Explorer 10/14/2023 the SUVs power folding mirror button was not working they said I could take it to Mullinax Ford dealership in Mobile Alabama and they would pay for the cost to fix it. So I left Montgomery and took it straight to Mobile dealership same day. I had a tough time with that dealership returing my phone calls. I finally was able to pick my car up on tues 10/24/2023 at pickup I was notified that my SUV In fact, was not equipped with power folding mirrors. That the wrong button was there. Today 10/28/2023 I needed to put a baby walker into the back of SuV which required me putting down the back row seats. The driver side head rest will not lay down therefore I can not lay both my seats down to use the trunk space. So before purchasing anything used make sure you check litterly everything out down to the orginal sticker on the car from manufacturer. I thought I had read everything and tried everything but I missed it when researching the SUV apprently that it is a common issue with the suv and requires taking the whole seat out and replacing the Mechanism. I only folded the passenger side down when checking the car out and regret not catching it before purchasing with that said I I still stand by the 5 stars for Montgomery with hospitality when purchasing my SUV. Future buyers just look everything over when purchasing used!

October 13, 2023

They did a pretty respectable job. It would be a better experience if they kept you more informed on the status of your service. You pretty much just hope you will get to leave before More

by IDEACST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Owens
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2023 -

Mullinax Buick GMC responded

Thank you for the feedback. We strive to provide the best service and will take note of your suggestion about keeping customers better informed. We apologize for any inconvenience and will work to improve this aspect.

October 11, 2023

Great experience purchasing vehicle from Mullinax Montgomery. Purchasing a vehicle can be a stressful process but they really simplified the process and didn’t pressure me which is part of the reason More

by WALKERWILLIAMS77
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Saadiq Shakur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeAngelo Boyd, Chance Dicus
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Oct 12, 2023 -

Mullinax Buick GMC responded

Thank you for sharing, Walker. It's great to hear that we provided a stress-free and simplified car-buying experience. Enjoy your new vehicle!

October 10, 2023

Great customer service. Nice waiting area. I was provided beverage while waiting. It was a Great experience. More

by ayevans47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrena Mitchell
Report | Print
Oct 11, 2023 -

Mullinax Buick GMC responded

Thank you for sharing your feedback. We're thrilled to hear that you enjoyed our customer service and amenities during your visit. Your comfort and satisfaction are our top priorities. We're always here to assist with any future needs. Enjoy your day!

October 10, 2023

The service was great and Tony always does a good job and want buy new car no would come out talk me. Mr stephens More

by TYSPOOHB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Mullinax Buick GMC responded

Thank you for your feedback. We're pleased to hear that Tony consistently provides great service. We apologize for any inconvenience you faced regarding the purchase of a new car. Please know your satisfaction is essential to us, and we're always here to assist you further. Thank you for choosing us, and we appreciate your business!

October 09, 2023

The service was great but, sitting almost two hours waiting on a oil change and tire rotation is ridiculous. More

by GARDNERSAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Mullinax Buick GMC responded

Thank you for sharing your feedback. We're glad to hear that you found our service to be great. However, we apologize for the extended wait time you experienced. We'll work on improving our efficiency to provide a better experience in the future. Your patience and understanding are appreciated.

October 09, 2023

Fast and friendly service and good advice. Will be coming back. Making arrangements for tires next More

by MIKELUCAS305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Mullinax Buick GMC responded

Mike, thank you for your feedback. We're pleased to hear that our team provided fast, friendly service and valuable advice. We look forward to assisting you with your tire arrangements and any other needs in the future!

October 09, 2023

Very courteous at check in. Everything went well.. no complaints. Will recommend to family and friends. More

by JW003460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2023 -

Mullinax Buick GMC responded

Thank you for your recommendation!

October 08, 2023

I had a great first new car buying experience at Mullinax. Everybody was extremely helpful and made it so enjoyable. I 10 out of 10 recommend them anyone that’s in the market for a new Buick! More

by KESIAHSHUFORD3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saadiq Shakur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cooper, Jean Gibbs
Report | Print
Oct 09, 2023 -

Mullinax Buick GMC responded

Thank you for sharing your positive experience, Kesiah. We're thrilled to hear that our team at Mullinax made your first new car purchase enjoyable and seamless. Your recommendation is greatly appreciated, and we're always here to provide top-notch service for any of your future car needs!

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