Muller's Woodfield Acura

Bob was incredibly friendly and honest. He made the whole car buying experience easy and amazing (if there was a customer service option better than great, I would rate him that)! For any future car shopping car buying experience easy and amazing (if there was a customer service option better than great, I would rate him that)! For any future car shopping I will keep him in mind first! More

We looked into buying a few different vehicles and in the end, we chose to buy from Bob Ingo at Muller's Acura because we had a feeling we were in good hands. We choose the Acura RDX becasue it is a superior end, we chose to buy from Bob Ingo at Muller's Acura because we had a feeling we were in good hands. We choose the Acura RDX becasue it is a superior vehicle to a couple others we were looking at but got a great offer at another dealership. I presented the same offer to Bob Ingo and since we enjoyed working with Bob if he could match it we were going to buy from him. Bob stayed in front of us regularly so we didn't forget he was there, and didn't put any pressure on us to push us away. I hope to buy another from Bob in the future. More

This dealership is top notch, they are willing to work with you in a friendly manner that is beneficial to both yourself and the business. Sebastian Wrobel is an extremly knowledgable sales person who is with you in a friendly manner that is beneficial to both yourself and the business. Sebastian Wrobel is an extremly knowledgable sales person who is some you can trust has your best interest in mind. Sebastian was able to walk me through teh acura line up and intelligently discuss the difference is cars, while keeping in mind the end goal and budget i had. He makes teh sales process easy and laid back and isnt pushy in anyway. I would send anyone in the market to buy a car to Mullers but mre importanlty to Sebastian Wrobel. You will recieve the best service and sales process that will be unmatched by other dealers a true five star experience!! More

Overall best car shopping experience ever! Sebastian Wrobel was so easy to work with! Well worth the 150 miles to get my car . Love my new TL. Wrobel was so easy to work with! Well worth the 150 miles to get my car . Love my new TL. More

Sebastian Wrobel was very knowledgeable in regards to the car and financing options. He was also very friendly, honest and easy to work with during the entire process. We would highly recommend Sebastian to car and financing options. He was also very friendly, honest and easy to work with during the entire process. We would highly recommend Sebastian to anyone who's in the market or considering purchasing a new or used vehicle. We are looking forward to working with him in the future. More

My wife and I recently leased two new Acura’s from Sebastian Wrobel at Muller's Woodfield Acura. We initiated our purchase process online by requesting quotes from 5 area Acura dealers. Sebastian wa Sebastian Wrobel at Muller's Woodfield Acura. We initiated our purchase process online by requesting quotes from 5 area Acura dealers. Sebastian was quick to respond to our inquiry and thoroughly answered all of our questions. Sebastian not only provided the best online quote for the vehicles we were interested in leasing, but he gave us personalized attention above and beyond the other dealers to ensure the lease programs best fit our needs. When we first contacted Sebastian, we were nearly a month away from leasing our new vehicles and Sebastian never pressured us to make the deals sooner than our desired timeframe. After getting all of our online quotes and speaking to several dealers, we decided to bypass all of the closest Acura dealers and drove 45 miles to purchase the vehicles from Sebastian. Upon arrival to Muller's Woodfield Acura, Sebastian greeted us at the door with a friendly smile. He showed us to our new vehicles that he had prepped and ready to go. Sebastian provided us with ample time to test-drive both vehicles and answered all of our questions about them. When it came time to complete the paperwork, Sebastian had prepared the papers before our arrival and got us through the process in a timely fashion. Throughout this purchase process, we found Sebastian to be a class act who genuinely appeared to have his customer's interest at heart. We are grateful that we found Sebastian Wrobel through our online search and we would highly recommend him and Muller's Woodfield Acura to anyone purchasing a new vehicle. Sebastian truly provided us with the best car-buying experience we have ever had!!! Thank you Sebastian!!! Tim & Terri More

John was professional in his sales approach, provided a very competitive price, and went out of his way to make the purchase as simple as possible (e.g., he brought the required documents to my office for very competitive price, and went out of his way to make the purchase as simple as possible (e.g., he brought the required documents to my office for me to execute prior to picking up the new vehicle). When I brought my wife in for a test drive, he was well prepared for our visit, with a vehicle ready for our immediate use. His respect for our time and professionalism was much appreciated. The other members of the dealer staff I encountered were equally professional. It's apparent this dealership understands the time sensitivity of busy professionals. More

Sebastian was very helpful, very friendly, and easy to work with. He was also very straightforward and there were no "surprises" at all during the experience. He told me all the facts about the car, and work with. He was also very straightforward and there were no "surprises" at all during the experience. He told me all the facts about the car, and the price was very reasonable. He was very attentive to questions and supplied all the information I asked for. Overall, great experience and Sebastian was very helpful, honest and friendly! More

I am a longtime Acura customer and was looking to lease my fifth Acura vehicle. After doing my homework, I decided to request an Internet lease quote from Muller's, based on their selection and location. I my fifth Acura vehicle. After doing my homework, I decided to request an Internet lease quote from Muller's, based on their selection and location. I was quite surprised at the excellent lease rate quoted, and within minutes, salesperson Sebastian Wrobel contacted me asking me how he could help. Aggressive sales tactics will quickly send me packing. But the only thing aggressive I received was further confirmation of the great sales price and lease payment. No haggling, no up-selling, no pressure. After exchanging some basic information, I drove 120 miles to Muller's anticipating an easy sign-and-drive experience, and that's exactly what I got!! I was greeted by friendly staff and Sebastian was ready to answer any questions or address any concerns I might have. The finance department at Muller's was easily the fastest and friendliest I've worked with in my 33 years of buying cars. No surprise numbers, no pressure to buy add-ons I don't really need, and all of my questions were answered clearly. I understand that dealers need to be profitable and customers want to be treated with respect and fairness. I feel that my experience at Muller's met both those expectations and more. I will definitely recommend Muller's and Sebastian Wrobel to my friends and family, and I look forward to coming back in two or three years for my next great deal! More

Wow lots of great reviews. My wife and I must be the only ones who had bad experience at this dealer. This is her letter to Mueller, and Acura HQ. Dear Management of Muller’s Acura, I had hop only ones who had bad experience at this dealer. This is her letter to Mueller, and Acura HQ. Dear Management of Muller’s Acura, I had hoped that when I sent this e-mail out it would be on better terms. My husband and I purchased a 2012 Acura TL from your dealership last weekend on August 25. We had been working with Sebastian Wrobel via e-mail. We are from Appleton, WI. When our offer was accepted we made the decision to drive the almost four hours to Illinois to complete the paperwork and drive the car home. It takes a lot of trust to make a $37,000 purchase based on a few e-mail exchanges and pictures on the internet. But we did our homework on Muller’s Acura and felt were in great hands. You had exemplary comments and came highly recommended. We were confident we did the right thing. Unfortunately that trust dissolved when we finally got to your dealership. We were rushed through the paperwork, was shown the car while it was “being prepared to be taken home” in the service area. We were not offered a test drive, please remember this was the first time we ever saw the car in person. Finally we waited for about three hours before we even got to Finance to complete the paperwork. We got to your dealership at 12:00 noon. That was three hours of waiting. We did not get a walk-through on how to operate the vehicle. We spent 15 minutes in your lot trying to figure out just the basics before we felt comfortable driving it back to Wisconsin. Earlier when we asked Sebastian for directions on the best way to return to Wisconsin using highways his reply was, “Your car has a GPS you’ll figure it out.” That was rude and unprofessional. He should have been more sensitive to the fact that we drove almost 4 hours to give your company our business. My biggest disappointment was the condition of the car. We have purchased several new cars in the past, five to be exact. Acura was our first premium brand and we expected better service especially from such a prestigious dealership as Muller’s and the luxury it sells. There were coffee droplets in the car, sticky soda droplets, the entire interior was dusty and had some kind of white powdery stuff on the dashboard, there were sand and dirt in the trunk, the middle seatbelt was sticky, the car’s exterior had not been washed and what shocked me the most was that gas tank was completely empty. I have never had a dealership sell me a car and then not fill the gas tank for us. I almost cried in your parking lot. I expected the Lexus experience after I just spent $37,000. Muller’s should have been able to deliver on that type of customer service. We now had to spend another $64.00 to fill the gas tank and take our car home. We spent three hours waiting I was under the impression that in that time my car was being cleaned internally and externally. I expected my car to be in immaculate condition. I should hope that Muller’s also has the same high standards such as mine. You should be ashamed that you let a car leave your lot in that condition with a customer. The customer service and product condition was only slightly above a local corner used car lot. Several used car lots treated me better and delivered at least a clean car. Purchasing a vehicle whether it is brand new or previously owned or whether it was $5000 or $50,000 is exciting all the same. Had I known this was the level of customer service I was going to receive I would have gladly paid the additional $5000 to purchase that same car in Appleton at Bergstrom Acura. I would be hard pressed to recommend Muller’s Acura to any of my family and friends. Word of mouth is a very strong advertisement tool. Your prompt attention to this inquiry would be appreciated. If anything at all I would hope this sheds some light on areas that your business could improve on. Sincerely, Kou and Dao Vang More