Muller's Woodfield Acura

Grant Goering (Internet Sales Manager, Muller's Woodfield Acura) is to be commended for providing an extremely knowledgeable and professional car buying experience. I would also like to cite Ray Pena (Sevic Acura) is to be commended for providing an extremely knowledgeable and professional car buying experience. I would also like to cite Ray Pena (Sevice Consultant, Muller's Woodfield Acura) for his friendly and cooperative demeanor in assisting with my service needs. More

I had never been this disrespected by anyone let alone a car salesman in my life! I stopped into Muller Acura, in Hoffman Estates, IL to look into a problem I thought I was having with the stereo in my 2008 car salesman in my life! I stopped into Muller Acura, in Hoffman Estates, IL to look into a problem I thought I was having with the stereo in my 2008 acura RDX. The First salesman I talked to was ver helpful and a very pleasant man to work with, he helped me until one of his customers came in so he handed me off to his used car sales manager Chuck Como who was sitting in the showroom display area chatting with another sales associate. I explained to him I just wanted to listen to another car of the same year to do a comparison to make sure there was or was not a problem with the stereo before I brought it in for service. He had asked me without even getting up out of his chair "Did you buy your car from us?" No, we couldnt come to a mutual deal. HE replyed than there is nothing I can do for you and I can not help you. Are you kidding me? All I wanted is 5 minutes of his time from chatting with a co worker to do a quick comparison. But because I did not buy the car there they felt that they did not owe it to me to help me out and that it was the dealers problem from where I bought the car. I disagreed with this level of customer service regardless of where I bought the car from. I asked to speak with his superior, General Manager, Chris Eugenis. I sat in his office while he asked me the same question as Mr Como. Did you buy your car here? Why not? Well you should have, and than he proceded to tell me how great his dealership was compared to the dealer I bought the car from. He asked that too. After a few minutes of him telling me how unfair I was to ask his salesman (who was sitting talkin to another salesman) to go out and open a door for me to take a quick listen to satisfy my concern with the stereo. He finally asked me if I still wanted to listen to the audio in the car. I said yes,Took my listen while he srtood outside of the car. It took one song to hear what i neede to and i was done, Thanked him and went on my way. I should have never had to go through that kind of experience at a luxury automobile dealership. I would expect a much higher level of customer service in a place like this. Do not give this dealer your business. With management like this, I am not going to fill their pockets with my hard earned money, nor should you. More

This dealership was a great place to buy my pre owned car. I got a great deal and the people were very friendly and kind. The service there is wonderful! I highly recommend stopping by there, you will mo car. I got a great deal and the people were very friendly and kind. The service there is wonderful! I highly recommend stopping by there, you will most likely find what you're looking for More

This dealership has the worse salesperson--those xxxxxxxx that no other dealers wanted to hire--work there. I had a complain against a salesperon sent to the manager. The manager's reply just confirm my vi that no other dealers wanted to hire--work there. I had a complain against a salesperon sent to the manager. The manager's reply just confirm my view of the dealer. See the communications below and pass the judgment yourself. ---------------------------------------------------------------------- RE: Re: Have you made any decisions on a new vehicle?-Muller's Woodfield Acura ... From: "Sebastian @ Woodfield Acura" [swrobel.mwoodfieldacura@contactdealer.com] To: ctn007ya@yahoo.com Well Tam, the only person here at fault would be YOU. My email, SPECIFICALLY states "ASK FOR ME". It is your fault that you did not do so and had to go through what you did. I on my behalf also can not single anyone out as you wont tell me who the person was that took care of you, so in other words this email does me no good other then telling me that you received my quote but did not have the respect to ask for me when you came in. Next time you submit a request and take up someones time only to be FAIR you may try to ask for THAT PERSON. I wish you best of luck and mnay miles of safe driving. Thanks again for the opportunity, Sebastian M. Wrobel New and Used Car Internet Sales Manager 847-519-9550 cell 630-290-8701(ANYTIME) MON 9-9 TUE 9-5 WED 9-9 THUR 1-9 FRI OFF SAT 9-6 --- original message --- From: NGUYEN, TAM Sent: To: ;swrobel.mwoodfieldacura@contactdealer.com Subject: Re: Have you made any decisions on a new vehicle?-Muller's Woodfield Acura Dear Mr. Wrobel, I stopped by your dealership on Dec. 31, 2009 with the intention to get the 2010 Acura TL AWD with technology package. Much to my dismay, one of your salesman, whose name I will not reveal, treated us as if we are little kids. He did not exhibit the professionalism that the job required nor the respect for the (potential) customers. And, if my recollection servers me, that was the same salesman that caused me to go Libertyville to get my 2005 Acura TL with technology package in 2005 instead at Muller. I am sure you have other more respectable salespersons at your dealership. But, it was just unfortunate that I had to deal with this particular person. With such disappointment and the rush to beat the deadline for the tax rebate of 2009, we stopped by the Lexus dealer and got the 2010 Lexus RX350 AWD loaded which costs $6000 more than the Acura TL AWD, but we were so satisfy. I do hope that your salespersons be more educated as how to treat the customers as well as how to conduct oneself during the negotiation, especially, when we were already agree to the price of the new vehicle! Regards, Tam Nguyen From: "Sebastian @ Woodfield Acura" [swrobel.mwoodfieldacura@contactdealer.com] To: ctn007ya@yahoo.com Sent: Thu, January 7, 2010 9:24:35 AM Subject: Have you made any decisions on a new vehicle?-Muller's Woodfield Acura Muller's Woodfield Acura 1099 West higgins Rd, Hoffman Estates, IL 60196 847-519-9550 FAX: 847-519-9574 Dear Tam, I just wanted to touch base with you to see how you're doing with deciding on which new vehicle your going to purchase and where. We here at Muller's Woodfield Acura want to make sure that we're providing you with all the accurate information that you need to make an educated decision on your next new vehicle purchase. If for some reason we have not provided you with that, please let me know what else you need so that we may proceed with this simplified process of Purchasing or Leasing a New Acura. "Let Us Earn Your Business" Here are Some Reasons why you should purchase your next new Vehicle from Muller's Woodfield Acura: 1. Exceptional Service 2. Early Bird drop off and Nightly drop off (for service) 3. FREE Loaner Vehicles with Service Appointments as well as Complimentary car wash while your vehicle is being serviced. 4. Most importantly-Achievement of "PRECISION TEAM" for many years from Acura. Hope to hear from you soon. Thanks again for the opportunity, Sebastian M. Wrobel New and Used Car Internet Sales Manager 847-519-9550 cell 630-290-8701(ANYTIME) MON 9-9 TUE 9-5 WED 9-9 THUR 1-9 FRI OFF SAT 9-6 January 07, 2010 Mullers Woodfield Acura 1099 West Higgins Hoffman Estates, IL 60195 http://www.mullerswoodfieldacura.com (847) 519-9550 More

I went into this dealership looking to purchase a 2009 Acura MDX. I had a 2010 Acura Rl loaded that I had purchased several months ago. The Acura RL had 1,600 miles on it. Now I know that there is depreci Acura MDX. I had a 2010 Acura Rl loaded that I had purchased several months ago. The Acura RL had 1,600 miles on it. Now I know that there is depreciation as soon as you drive off the lot with a new car. The reason why I wanted to trade my car in was due to the high cost of insurance and my overall satisfaction with the vehicle. Needless to say they came back with an offer of $38,000 for my car.They are asking me to take a $17,000 hit with only 2 months of ownership. Bottom line here and what I told them is "are you fu*%ing nuts? This dealership sucks and obviously is in the business to rip people off. Thanks but no thanks Mr Muller. More