Muller's Woodfield Acura

Giving a chance. There was some confusion regarding e-mail correspondence and final cost. Hopefully we can resolve it and finalize our contract. We are waiting for a There was some confusion regarding e-mail correspondence and final cost. Hopefully we can resolve it and finalize our contract. We are waiting for a reply from the dealer. More

Guess What, Mueller Acura? I AM Disappointed! Good facilities, but the sales force is marginally sketchy. Was treated like a number by Jeremie Martinez as he played the classic "mysterious manag Good facilities, but the sales force is marginally sketchy. Was treated like a number by Jeremie Martinez as he played the classic "mysterious manager" game to pull a price out of nowhere. Shorted me $500 on my trade-in and claimed that the price couldn't be lower. Isaac from Internet Sales texted me on the last week of October. He promised to beat any price, even the generous offer that Acura of Libertyville gave me. Um, no. Acura of Libertyville treated me with far more respect and openness than Mueller did. I'd rather go 30 minutes out of my way to a place that knows what customer service is supposed to be like than 5 minutes away to be treated like a sales statistic. I should add that neither Jeremie nor Isaac were willing to take constructive criticism. The only reason this place gets two stars is because 1) they do have nice facilities and 2) at least they didn't pull an attempted bait & switch like Arlington Acura did when I wanted a blue TLX, V6 with Tech package & SH-AWD. Arlington Acura claimed that all blue TLX's were early batches with bad transmissions. By the way, I emailed Isaac to offer him positive feedback on a rating site of his choice as a consolation prize. He didn't bother to respond. So, Isaac, you get a half-hearted "go here if you want slick salesmen with good facilities review." More

Poor Customer Service---please stay away!! Went to buy an Acura Sedan for my Lexus. There war no one to greet me and no one on the front desk. Finally when I managed to get a salesman he was ru Went to buy an Acura Sedan for my Lexus. There war no one to greet me and no one on the front desk. Finally when I managed to get a salesman he was rude and obnoxious. Never going there again. I have never seen such a poor luxury car dealership especially when there are no customers visible. Stay away.....this place is no good. I am taking my business elsewhere and so should you. More

New Car Purchase Best car buying experience I have ever had... In and out quick and left feeling like I received the very best deal... I will be back and will giving G Best car buying experience I have ever had... In and out quick and left feeling like I received the very best deal... I will be back and will giving George Sarkisian name to everyone I know looking for a new vehicle. If you want to buy a great car, and get taken care of, the way your supposed to? Go see George Sarkisian at Muller's Acura... He is the very best!!!!! More

Great service Their service was fast, and matched my quote from other dealer by a little bit better. The only concern was that the trade-in price for my older car w Their service was fast, and matched my quote from other dealer by a little bit better. The only concern was that the trade-in price for my older car was lower than that quoted by another dealer. More

Excellent Customer Service Just purchased an MDX from Muller's and it was a great experience! It was an absolute pleasure working with Sebastian Wrobel and everyone else there! Just purchased an MDX from Muller's and it was a great experience! It was an absolute pleasure working with Sebastian Wrobel and everyone else there! Sebastian made the entire process smooth sailing. I am so happy with my new vehicle. Thank you so much!! More

Purchased a 2013 MDX Had an excellent experience purchasing my car. Worked well with my sales rep, George Sarkisian. He listen to my needs and made the buying process eas Had an excellent experience purchasing my car. Worked well with my sales rep, George Sarkisian. He listen to my needs and made the buying process easy. Would recommend purchasing again form this dealer. More

High Quality Customer Service I had a great and high-quality customer service experience at Muller’s Woodfield Acura working with an excellent sales person, Barb Krajewski. Barb wa I had a great and high-quality customer service experience at Muller’s Woodfield Acura working with an excellent sales person, Barb Krajewski. Barb was a courteous, friendly and patient person who facilitated my trade in and carefully listened to my expectation for a new purchase. After selecting my vehicle of choice, she discussed my list of accessories and made suggestions that brought savings to the overall purchase price. Her coordination of all aspects of the purchase throughout the dealership to the business office, prepping the purchased vehicle, and explaining new state-of-the -art features made the purchase process a most enjoyable one. I appreciate the first rate customer service by Barb Krajewski and highly recommended Muller’s Woodfield Acura. RK Oden More

Got new Acura ILX We just purchased an ILX. I had been shopping around for a long time and they gave me a great deal on my car. Great Dealership. Thank You Bill for a G We just purchased an ILX. I had been shopping around for a long time and they gave me a great deal on my car. Great Dealership. Thank You Bill for a Great Customer Service. More

Long distance relationship! I have been a loyal Acura owner since 2005 and have owned several different Acura models. Unfortunately based on where I live in Alabama we only have I have been a loyal Acura owner since 2005 and have owned several different Acura models. Unfortunately based on where I live in Alabama we only have one Acura dealer within 65 miles and they are very set on their pricing. When I decided that I wanted a TLX I began shopping around. I landed on a TLX at Mullers Woodfield Acura.. I contacted Sebastian who was as down to earth as they come and very positive and upbeat! I even appreciated his e-mail tag line "make it a great day" and the video he sent me of the car! Yes, I cannot forget Myles who offered competitive financing and had the deal typed up and overnighted to me the next day. They knew my situation, that I was in Alabama but they made me feel like I was there. They both were very accessible. My car arrived in all its beauty the morning after if was picked up. I could already see myself doing business with them again! With heartfelt thanks and appreciation, Jeff More