Muller's Woodfield Acura

Modern Era Car Buying Experience I need to say that my experience purchasing at Muller’s Acura was pretty decent. Sebastian seemed welcoming and was very attentive to our questions. I need to say that my experience purchasing at Muller’s Acura was pretty decent. Sebastian seemed welcoming and was very attentive to our questions. Saying so, he also professionally gave us a little space, and that’s what usually is ignored by pushy salesman. Test drive (2012 TL) was no hustle and we weren’t “buy now priced” when we wanted to leave to see other dealership’s car – another high point to professional approach and good management. Super easy, fast financing, in and out in less than a half hour. So far so good – I really like my TL… I actually might come back one day. Looks like Acura is growing on me. More

Knowledge and Efficiency @ Salesman. Worked with German. He is a long time salesman of Muller and understands the importance of building a base of clients, not just pushing @ Salesman. Worked with German. He is a long time salesman of Muller and understands the importance of building a base of clients, not just pushing steel. He was very knowledgable about not just the products he sells, but cars in general. Made every effort to answer questions, not pushy and let the sale unfold under it's own pace. Very Friendly, genuine. Nice work German. Thank you. @ Dealership Day of Transaction- very effiecent. Filled out the credit app online ahead of time so when I hit the door approvals were done. Loved this. Car was clean, washed, inside the service bay and ready to go. No waiting. Finance /paperwork- quick and easy. Always trying to upsell insurance or other. This is expected, but he handled it well and breezed though areas not applicable or of interest to us. No haggling, or dragging out. Deal was done over email. Again, efficient. Time is money. More

As Advertised, Great Service, Great Price, FAST transaction! I messaged Muller's on Super Bowl Sunday 2016. I received a reply early that evening from Bill Buehring that he would be in by 0830 the next morning I messaged Muller's on Super Bowl Sunday 2016. I received a reply early that evening from Bill Buehring that he would be in by 0830 the next morning to answer any questions I had about a Pre-owned Mazda I was interested in. Like clock work the next day Bill called. We discussed the car, everything sounded good and I scheduled a test drive for the afternoon. My wife and I arrived at 3:00 and was enthusiastically greeted by Bill who offered us a beverage after a long trip, (drove up from Champaign, IL). We then saw the car and took a test drive. By 5:00 p.m., my wife and I owned a new car and were on our way home. Great Service, Great Price, FAST transaction. Bill and Patrick (Finance) couldn't have done a better job, Outstanding!! More

Outstanding Buying Experience I recently purchased a 2016 Acura TLX from Muller's Acura. The buying experience was outstanding. Couldn't have been better and it was mostly due to I recently purchased a 2016 Acura TLX from Muller's Acura. The buying experience was outstanding. Couldn't have been better and it was mostly due to the Barb Krajewski. Barb spent the time going through the TLX's features multiple times with me. I don't know if I would have bought the TLX or not if I hadn't starting working with Barb but I do know I did buy the car because of her. Barb's knowledge, experience and great personality made the whole experience perfect. I told a friend I normally dread purchasing cars but Barb made the whole thing very enjoyable. Plus I feel I purchased a great car that I'm very happy with. Beyond Barb, I also wanted to say thank you to Patrick Douglas in Finance. He was pleasant and easy to work with. Nick Gianacakos introduced himself and was willing to help but because of Barb, no other assistance was needed. I would definitely recommend Muller's Acura. If you can, work with Barb. More

Incredibly Poor Service I recently visited this Acura dealership and worked with Malik Hussain. After test driving the Acura ILX 2015 model I viewed online, I decided to put I recently visited this Acura dealership and worked with Malik Hussain. After test driving the Acura ILX 2015 model I viewed online, I decided to put an offer of $23k out the door, as this used vehicle was listed for $23,929. The dealership countered at $25,292 and I passed on this offer. A few days later, Malik reached out to me to ask if I had found another vehicle and if I was still interested in this and if so, would I be open to moving forward with this vehicle if they were able to offer me the KBB price of $21,900 pretax, title, and doc fees. I explained that I would need to get a breakdown of everything before proceeding. I asked Malik to call me back and leave me a voicemail with the final price, as I was unable to get to the phone due to work. Malik did call me back, but stated in this message that he would like me to call him back, but left no information beyond that. Monday morning, I received another phone call from Malik and he was very abrupt and unprofessional in his approach. Malik asked me if I made a decision, even though I had no information to even decide on anything, and I then asked what the price was and he then revealed that they could not offer me the KBB price, due to there being a discrepancy on what I provided and he saw on KBB (even though I provided them with concrete information on the day I visited this dealership). I was appauled with this behavior and said that I would need to partner with another resource before proceeding any further with this conversation. Wednesday morning, I reached out to Malik to offer him a final price of $24k out the door, as I had a couple different offers on the table from other dealerships. Malik said he would speak to his used sales car manager and reach back out right away. I then called back 4.5 hours later, as Malik had yet to reach out, and he was totally caught off guard as if he had no idea what conversation took place earlier that morning. I asked Malik why he had yet to call and he said, with an elongated hesitiation, that he received a no go from one of his used car managers, but he was still waiting on the other. After listening to his response, I again reiterated to him that I would need a response by 5p.m. Malik said he would call me back right away. It is now Friday and I have yet to hear from this dealership. This dealership eptiomizes the exact opposite of service at its finest. They are a disgrace to the service industry and it is unimaginable that a dealership that conducts business this way can keep their doors open. More

Car Purchase Amazing and fast experience. I have been a loyal customer for almost 10 years and I receive nothing short of an excellent customer service experience. Amazing and fast experience. I have been a loyal customer for almost 10 years and I receive nothing short of an excellent customer service experience. More

Outstanding service very pleasant experience. Very friendly and professional dealer. Overall very grate experience. Not pushy as usual. But willing to work with customer to the costumer's outmost Very friendly and professional dealer. Overall very grate experience. Not pushy as usual. But willing to work with customer to the costumer's outmost satisfaction. Finance side of the deal was very satisfactory as well. More

Muller Woodfield Acura, there is no reason to look further I cannot recommend this dealership more. This is now my fourth Acura, and my second from Muller. The experience, from their flexibility to their ame I cannot recommend this dealership more. This is now my fourth Acura, and my second from Muller. The experience, from their flexibility to their amenities, is a pleasure. German Perales is as thoughtful, and considerate sales person as I have ever dealt with. More

Great online experience I found Muller's online in a used car search, and was more than happy with the service they provided in purchasing my car. Whether you are buying use I found Muller's online in a used car search, and was more than happy with the service they provided in purchasing my car. Whether you are buying used or brand new, their service level doesn't change and they were kind, accommodating, and helpful the entire time. I highly recommend! More