Muller's Woodfield Acura

Refreshing Experience I was in the market for a new car for a few weeks when I visited Muller Acura. I had terrible experiences prior at the other car dealerships I had vi I was in the market for a new car for a few weeks when I visited Muller Acura. I had terrible experiences prior at the other car dealerships I had visited before walking into Muller's. I saw a few cars online and sent a request for more information. Within a few minutes I received a text and phone call from the online manger. He was off on that given day but still took the time to respond and set me up with Mathew Rau. Upon arriving at the dealership with my 13 yr old son Mathew was working with another customer. He still took the time to greet me and see if we needed anything to drink while he finished up. During the time we waited for Mathew my son and I checked the cars that we saw online. Once Mathew was available we took a few test drives and started working on the car I decided to purchase. He made the process simple and quick. By this time it was after 9 and the dealership was closed but we were never rushed and the time was taken to explain the car in detail. I was given a fair price for my trade in and a great price for my new vehicle. I appreciate the service and professionalism displayed by Mathew and the Muller team. More

Excellent Customer Service My first visit to the dealership I was greeted by John Tripoli and he was awesome! Very professional and not knowledgeable. When I returned John was My first visit to the dealership I was greeted by John Tripoli and he was awesome! Very professional and not knowledgeable. When I returned John was unavailable and I was introduced to Seth Gibrick who was just as good. He was professional and interested more in making sure I got the right vehicle. I would highly recommend Seth, John and Muller's . More

Nice experience at a dealership new to us Bill Buehring, Matt Rau and Myles Bauer were all great to deal with. Bill did a great job of explaining the features to my wife. Bill Buehring, Matt Rau and Myles Bauer were all great to deal with. Bill did a great job of explaining the features to my wife. More

2016 MDX My wife and I visited Muller Acura looking to upgrade our 2014 RDX for an MDX to have more room for our growing family. When we first arrived, we wer My wife and I visited Muller Acura looking to upgrade our 2014 RDX for an MDX to have more room for our growing family. When we first arrived, we were greeted by Issac. Issac took time to understand what type of vehicle my wife and I needed and then Issac introduced us to our sales person Matthew Rau. Matthew was great at explaining all of the features of the MDX and took us on a test drive so we could see the difference between our RDX and the MDX. We definitely appreciated Matthew's patience and understanding as we had to leave the dealer to attend to our new born child. When returned later in the day to purchase a 2016 MDX. Matthew made sure the vehicle was spotless and that he went over all of the features of the vehicle before we drove off of the lot. Overall, I would definitely recommend Muller Acura and Matthew Rau to anyone in the market for an Acura! More

New MDX After deciding on a MDX, we headed back to Muller's Woodfield Acura, where we purchased a MDX 14 years ago (which we still own). We took two visits o After deciding on a MDX, we headed back to Muller's Woodfield Acura, where we purchased a MDX 14 years ago (which we still own). We took two visits on two different days to confirm the features that best fit our needs. Matthew Rau was very informative and objective through the entire process. We were very pleased with Muller's 14 years ago and are very pleased again. More

A great car buying experience. Sebastian made sure when I drove off the lot that I knew how to operate my new vehicle. Sebastian is very knowledgeable and fun to deal with. Sebastian made sure when I drove off the lot that I knew how to operate my new vehicle. Sebastian is very knowledgeable and fun to deal with. More

Great Experience Stopped in on a Friday 5 PM to sit in a TLX. Did that, but the wife who was getting the car sat in the RDX. Said she liked it but hadn't researched it Stopped in on a Friday 5 PM to sit in a TLX. Did that, but the wife who was getting the car sat in the RDX. Said she liked it but hadn't researched it. No pressure and a great experience with Seth. Stopped at a Lexus dealer to sit in a ES 350. Very nice but no test drive as it was 5:45 still on a Friday and traffic was bad. Went to dinner. Over dinner we talked. She wanted to go back and drive the RDX. Now 8 pm on a Friday night, Seth was with a customer and John Tripoli, (Seth's work Grandpa) took care of us. What a GREAT experience. She drove the RDX, liked it and we went home to research it. Did my research. The comparables. and decided on the RDX. Called Seth. Worked on the price out the door and he delivered. Just a great DEALER experience and I'm the worst guy to sell as I've been in Sales Rep for 33 years. More

No knowledge of the cars they're trying to sell Don't buy your car here, and especially not from German Parales. Came in to look at the ILX, got stuck with German as our sales guy. First of all, Don't buy your car here, and especially not from German Parales. Came in to look at the ILX, got stuck with German as our sales guy. First of all, he knew NOTHING about the cars, everything he was telling me was contradicting the official Acura website. I've done my research for over 6 months on this car, so I basically just started asking him questions that I already knew the answer to just to test him, and he failed miserably. When I called him out on it he claimed the website was wrong and he was right. Oh really? Acura's national website is wrong, but YOU'RE right? After my test drive I wanted to check the quality of the sound system, unfortunately it didn't wow me as much as I was hoping to which he made a very rude remark about how "I'm not supposed to buy a car based on the radio," excuse me but don't tell me what I need to look for and what I don't need to look for. I'm buying a brand new car, I'm going to get one that's perfect for me. Finally at the end of it all he became extremely rude when I told him I would have to think about it. He told me I wasted his time, keep in mind at this point there was NO ONE ELSE in the dealership so I'm not sure how I wasted his time? I guess his real job must be to go around and dust all the cars that no ones buying. Maybe he can research and learn some basic features of the cars he's attempting to sell? Regardless, he was the most rude sales person I have ever come across and I've visited almost every dealership in a 50 mile radius over the past 6 months. Also the cars here are way overpriced so unless you want to get ripped off, avoid this place. I bought a brand new ILX from a dealership in Peoria, they were extremely helpful and very nice, and I got a deal I could not refuse. I wouldn't even get my car serviced at Mullers. More

Easy, no-pressure sales process Working with Matt and Myles was a breeze. Myles was able to give me some tips on my new MDX (just use regular unleaded) and was able to get me a bette Working with Matt and Myles was a breeze. Myles was able to give me some tips on my new MDX (just use regular unleaded) and was able to get me a better finance rate. I feel like they legitimately are working with me rather than against me. Matt was easy to work with, we quickly agreed on a price, and he was low-pressure. Car sales should always be like this. I am buying an expensive vehicle, I don't want to shamed. Matt didn't do that at all. I would highly recommend going through the internet process with Matt. More

The Experience I Hoped For I really appreciated the room to research and view the vehicles before coming in to make the purchase of my RDX. The aggressiveness from other dealer I really appreciated the room to research and view the vehicles before coming in to make the purchase of my RDX. The aggressiveness from other dealers was such a turn off. The staff was helpful without being pushy. After finalizing everything with Barb, the financing with Patrick was super efficient. I returned a few days later and Barb spent time to help me review the features of the car and settings. Thank you Muller's and I look forward to enjoying my new RDX. More