Muller's Woodfield Acura

Absolute Profesional This review is geared more towards Lance than the dealer. While the dealer provided an excellent mechanism, Lance provided the knowledge and the profe This review is geared more towards Lance than the dealer. While the dealer provided an excellent mechanism, Lance provided the knowledge and the professionalism that made our sales experience the best we've experienced. There was no stumping Lance. From the time we walked into the showroom, to the test drive and the price presentation, Lance provided nothing but his well-educated information to us all along the way making our decision to lease a new 2018 TLX a no-brainer. He left us with no reason NOT to buy a car from him and Mullers. The one thing that sealed the deal for both my wife and myself was the test drive. From the moment we got into the car, Lance was constantly showing us the features of this car which was interactive. He asked us to use the features of the car during the drive which left us with an impression that this was the car we needed to buy. Other salespeople would normally just sit in the back seat and make small talk. I've been a sales rep for 25 years. I've been through all sorts of training and worked with some of the best salespeople you could ever meet. After only a year in the business, Lance has the ability to walk with the best of the best. He is truly a professional and Id send my closest friends and family to him knowing with full confidence that he'd do an excellent job of walking them through the process. Thanks for making our experience such a pleasure. Paul & Debbie Weinstein More

Excellent customer service!! It was a great experience from the beginning. Roger Summers and Chris Eugenis took great care of us. It was smooth, easy and efficient. Beautiful deal It was a great experience from the beginning. Roger Summers and Chris Eugenis took great care of us. It was smooth, easy and efficient. Beautiful dealership! I would recommend Muller Acura to everyone! More

New car purchase/lease This was a great overall new car experience. I was cordially greeted by Roger Summers and I asked for some guidance on lease vs. buy. We walked thru This was a great overall new car experience. I was cordially greeted by Roger Summers and I asked for some guidance on lease vs. buy. We walked thru the various options, looked at a vehicles, he had my vehicle appraised for potential trade, and I ultimately selected a vehicle for lease. Roger's new car orientation was great. He was patient and answered all my questions. More

Excellent Car Buying Experience Ever!!!!!! We were looking to purchase 2017 MDX and visited few car dealerships before working with Sebastian. All the salesman we had met at other dealerships h We were looking to purchase 2017 MDX and visited few car dealerships before working with Sebastian. All the salesman we had met at other dealerships has few things in common - not truthful, didn't have or made up answer for our questions and they were very pushy to sale you wherever. However, with Sebastian the first day we work with him he answered all our questions even suggested better ideas. There was no pressure at all, told us to take our time to think out it. After a couple of weeks of research we decided and purchased 2017 MDX with great deal. Thanks Sebastian for best customer service ever. More

Wonderful! Rene’s service was superior from his welcoming tone on the phone to his accommodating nature face to face. We look forward to working with this dealer Rene’s service was superior from his welcoming tone on the phone to his accommodating nature face to face. We look forward to working with this dealership in the near future primarily because we get to see Rene again! More

Great Service Roger went above and beyond when we were deciding on a new car. Met with us multiple times and always has the cars waiting for us to view. Roger went above and beyond when we were deciding on a new car. Met with us multiple times and always has the cars waiting for us to view. More

Making Dreams Come True After owner 11 years of having my 2005 Chevy Malibu and 182,000 miles, I decided it was time to purchase another vehicle. Acura had always been on my After owner 11 years of having my 2005 Chevy Malibu and 182,000 miles, I decided it was time to purchase another vehicle. Acura had always been on my radar for years because I heard nothing but good reviews about their automobiles. I went to two other Acura dealerships before going to Muller's Woodfield Acura (I won't say which ones or with whom I dealt), and let me tell you...the third time is really a charm. I reached out to Sebastian Wrobel via social media because he was referred to me through a friend of a friend, and he was nothing but helpful from the start. I told him what I was looking for, a Certified Pre-Owned 2015 or 2016 Acura TLX, and he sent me a link of all the vehicles he had in his inventory. Once I picked out the cars I was interested in seeing, I scheduled an appointment with him and took a trip out to the dealership after work. Upon arrival, I felt like Sebastian rolled out the red carpet for me. He greeted me as soon as I walked through the door and had the cars I was interested in lined up and ready for me to view and test drive. He told me about some of the cars' cool features and how they operated, and, at the point, it was a matter of which color I wanted because all of the cars I was interested in were the same model -- just different exterior and interior colors. This was the first auto purchase I made on my own so I was nervous about the process. Would I be pressured? Would I be nickled and dimed? I can say that working with Sebastian eased a lot of my uncertainty. Very professional, knowledgable, and personable guy! If you're looking for an Acura, I would highly recommend going to Mueller's Woodfield Acura and working with Sebastian. I am now the proud owner of an Acura TLX and couldn't be happier with my choice. More

No pressure! Lance was very knowledgeable and helped me make decisions throughout the process of Leasing my new TLX I would recommend Lance highly to my friends an Lance was very knowledgeable and helped me make decisions throughout the process of Leasing my new TLX I would recommend Lance highly to my friends and family. More

My great car purchase experience! I was looking for an almost new pre-owned SUV. I've visited multiple dealerships for a few weeks, and from all the visits and cars I've got to see and I was looking for an almost new pre-owned SUV. I've visited multiple dealerships for a few weeks, and from all the visits and cars I've got to see and test, the Muller's Woodfield Acura cars inventory and excellent customer reps and managers made me decide to buy from them. You always have multiple options when looking to buy a new car, multiple dealers in yout area and similar cars in the category. For me, what makes me decide where to buy my next car from, is totally dependent on my time at and the experience at the dealership. This year, my first visit at Muller's Woodfield Acura exceeded my expectations. The quality and friendliness of this dealership employees surpasses any other dealers by far. If in need for a new or pre-owned car, you must go and see this dealership first. Ask for Rene Payton (financial services manager) he's the great guy who help me with my new car purchase. And is not just Rene, all the guys there are super friendly and they know their cars. While you're there ask to meet Kevin Kane (sales manager) he's one of the best managers I've seen in years. Kevin has the patience and expertise to answer any/all of your questions. Buying a new car is an "experience" and the day you purchase your new car that experience should be a great one, this is how I left this dealership at the end of the day, driving back home on my new car smiling, not tired, an feeling great about the time spent with the guys there. My next car, when time comes, will most likely be at the same Acura dealer, as I don't think others can do better in terms of service, pricing and employees. Thanks Rene and Thanks Kevin you guys are "The Best". :) More

Military member making out of state purchase I am from NJ and had to purchase a vehicle unexpectedly when my car died on me suddenly. I searched nationwide for an ACURA MDX's and kept coming bac I am from NJ and had to purchase a vehicle unexpectedly when my car died on me suddenly. I searched nationwide for an ACURA MDX's and kept coming back to look online at the one available at Muller's Woodfield Acura. Being from out of state, I was very nervous with going through this process, but in a matter of an hour in talking to Sebastian Wrobel...I knew this was it for me! He went above and beyond in helping me out through the process, from face-timing so I could see the vehicle in a live walk through; answering all my calls and texts on out of state questions I had; giving me a VERY detailed description of how the vehicle operated, once I picked it up; and finally, making sure I made it safely back to NJ, after the road trip from IL. I cannot thank Muller's Woodfield Acura more for everything! Aside from the prices being UNBEATABLE, the amazing and knowledgeable staff, made it worth the trip for me. Being in the military, I needed a reliable vehicle to travel with, and I couldn't be happier with the choice I made! I would recommend this dealer to anyone interested in looking for an Acura...no matter where you are from! More