Muller's Woodfield Acura

It was great Roger was wonderful he explained everything and answered all of the questions I had in detail. He made everything seem so easy to understand with my n Roger was wonderful he explained everything and answered all of the questions I had in detail. He made everything seem so easy to understand with my new car. More

Lowest of lows. Reneged on price qoute. Slime ball Manager Short story... After two sales people quoted us a price over the phone, we drove a total of four hours only to have them realize they messed up and t Short story... After two sales people quoted us a price over the phone, we drove a total of four hours only to have them realize they messed up and then tried to blame me. Long story... This is a good one. We live in Wisconsin and couldn't find a local dealer who had a used 2017 Acura MDX Tech in the colors we were interested in. Muller's website showed they had two low mileage Black Copper models in stock. One with brown interior, listed for $43,929 and one with parchment, listed at $42,999. I spoke with salesman Mark Stillwater and asked if he could sell the parchment one for $42,500 and he agreed. That's a great price for one with 5K miles. I called the next day to say we were coming down to look at the cars. Mark wasn't in but I talked to Rene, the finance officer, and in our brief conversation he said the cars were there and he asked what price did Mark quote me? I told him the $42,500 price and he said "yes, I see it here in Mark's notes". After a two hour drive we arrive and walk in the showroom to see the one with the brown interior. It's mint. Rene greets us and we ask to see the other copper one. Rene grabs the key fob and we head out into the lot to find it. It's nowhere to be found. He leaves for five minutes and comes out to tell us another salesman took it home. What? Are you kidding me? What are the chances of that? Hmmm... Fishy. He says the salesman lives twenty some minutes away and it would be a pain to retrieve it. I told him we didn't drive down here to hear that so I told him to go get the car. After hemming and hawing he agreed to send someone to bring it back. 30-40 minutes later it arrives. We all get in and drive it around the block. We'll take it. Rene takes us into the finance office and he punches in the numbers and with a few fees he turns the computer towards us and the total is $42,800 something before taxes. I said that looks good and he leaves to go see the manager, Kevin. Five minutes later he comes back and asks where we saw the price listed. I tell him on their website. He leaves for another five and this time he comes back and asks if Mark gave me a quote in writing. I look at him and said "Rene... don't go there with me. You acknowledged Mark's price over the phone and you just showed me that price on the computer". He then goes into the computer to dig up Marks notes of our original phone conversation. Mark left eight or ten lines of information but surprisingly he left out what he quoted me (they obviously deleted that while Rene was gone to the managers office). Rene leaves for another five or so and comes back saying he can't honor the price since we didn't have it in writing. I tell him to get the manager. Rene leaves and comes back a few minutes later to say Kevin is in the bathroom. Rene leaves... When he returns, I ask where the manager is. He tells me he's with another customer. By now, I'm getting a little upset. I tell Rene (much more assertive this time) to go get the manager. Another five goes by and Kevin comes in. I introduce myself and my wife, shake his hand and I explain the entire situation. Now, get this... the first words out of Kevin's mouth were... "Are you saying both Mark and Rene are liars?" I look at Rene and he says "I'm so sorry...". I blew up. I don't remember exactly what I said 'cause my blood pressure went sky high but it was along the lines of what b.s. tactics they were pulling and they were the lowest of lows for pulling this stunt. Kevin immediately left the finance office and I followed him back out into the showroom letting him know (loudly) more about how I felt. It's a shame there weren't any other customers in there to hear me. We'd left home at 3pm (my wife took two hours off work) and got back just shy of 10pm. Seven hours wasted to these clowns. A few days later my wife went back on their website and saw they raised the price on that car $1,000. So we're thinking they blew the listing price. I emailed the dealership owner this story and got no response. Figures. Used car salesmen really do earn their reputation. The next weekend, we purchased a Dark Cherry MDX with a few more options from McGrath at a very competitive price. Another trip to Chicago but a much better experience. More

2017 MDX Sport Hybrid - Great buying experience! I worked with Sebastian 4 years ago on a potential car purchase and had a great experience then. That is why I came back to Sebastian at Muller Acura I worked with Sebastian 4 years ago on a potential car purchase and had a great experience then. That is why I came back to Sebastian at Muller Acura this time for a new car this week. Sebastian made it a truly transparent and fun buying experience! For anyone in the market for an Acura, I would definitely recommend that they come to Muller's Woodfield Acura and lookup Sebastian. Sebastian knows everything about any of the Acura models. The actual dealership itself is super clean, inviting, and comfortable. Everybody there is extremely friendly. And on top of it all, this new MDX Sport Hybrid is really awesome! More

Hassle-free Lease Upgrade I live in Oswego and for the second time, have made the hour-plus drive to work with German Perales at Muller Acura. He preemptively called me the wee I live in Oswego and for the second time, have made the hour-plus drive to work with German Perales at Muller Acura. He preemptively called me the week before and we were able to talk ballpark numbers and inventory to ensure they had exactly what I wanted. I handed in a 2015 Base TLX and drove away with 2018 TLX Tech Package for a small increase in monthly payment with no money down. This will be my 6th consecutive lease with Honda / Acura and this is the best I have felt about a deal. I will continue to make the long drive to do business at Muller. More

TLX 2018 Sebastian makes the whole car buying experience so painless. From the moment you walk in to the moment you leave he is nothing but exceptional. Needle Sebastian makes the whole car buying experience so painless. From the moment you walk in to the moment you leave he is nothing but exceptional. Needless to say it doesn’t just stop there. Sebastian has world class customer service and will continue to deliver even after you purchase your vehicle. This is my 3rd purchase from him and there will be plenty more!!! More

friendly relaxed manner My purchase was a pleasurable experience thanks to Rene's friendly and relaxed manner. I will look him up when I make my next purchase. I also truly My purchase was a pleasurable experience thanks to Rene's friendly and relaxed manner. I will look him up when I make my next purchase. I also truly appreciate Myle's effort to get me the best interest rate possible. More

Our experience buying an Acura MDX from Lance Lance was a great salesman. Our experience started out with a phone call about leasing an MDX. We ended up buying an MDX, Lance was not pushy or h Lance was a great salesman. Our experience started out with a phone call about leasing an MDX. We ended up buying an MDX, Lance was not pushy or high pressure, but encouraging and more than willing to answer our questions. We are impressed with his knowledge of Acura in such a short time being with the company! We would definitely recommend Lance to others! More

Very patient Lance was a real gentleman. He was very patient( I waited over a week to make my decision.) His explanation was made simple. I'm very happy with my RD Lance was a real gentleman. He was very patient( I waited over a week to make my decision.) His explanation was made simple. I'm very happy with my RDX. Lance is a kind & considerate salesman not pushy like so many other places. He has a very laid back approach to sales which I appreciated. More

Acura ILX 2018 Sebastian was very helpful ,knowledgeable and friendly !Exeptional customer service!We are very happy with our new car!We wil recommend Sebastian and Sebastian was very helpful ,knowledgeable and friendly !Exeptional customer service!We are very happy with our new car!We wil recommend Sebastian and Muller Acura dealership to ours friends ! More

amazing experience Seth and Nick helped us finalized our car and we love it. They are very knowledgeable and friendly, they also offered a great price! We recommend this Seth and Nick helped us finalized our car and we love it. They are very knowledgeable and friendly, they also offered a great price! We recommend this dealer! More