Muller's Woodfield Acura

Great car buying experience Worked with Sebastian Wrobel. Great guy and knows a lot about cars and is very passionate about the cars in general. I came in for a test drive of t Worked with Sebastian Wrobel. Great guy and knows a lot about cars and is very passionate about the cars in general. I came in for a test drive of the 2018 RLX Hybrid. Sebastian did a great job setting up the test drive and everything went really smooth. I loved the car and we were ready to discuss price. I did my research and knew what the cars were going for and what I was ready to pay. I was ready for a price battle. Sebastian came in with a price that was $200 below what I was planning to spend. He caught me off-guard and made that part of my experience anticlimactic :). Anyways needless to say it was a win-win experience and for the first time I actually enjoyed buying a car from a dealer. Thanks Sebastian and keep up the great work! I would definitely highly recommend anyone dreading "normal" car buying experience to work with Sebastian...he will make it smooth and easy. More

Hassle free car buying experience Acura MDX was one of the cars I had narrowed down to after seeing many cars at the Chicago Auto Show last February. It took me few months to get the Acura MDX was one of the cars I had narrowed down to after seeing many cars at the Chicago Auto Show last February. It took me few months to get the courage to walk into a car dealership because I never enjoyed being addressed as "sweetie" or "honey" by many dealers in the past. For the past 30 years I had been a loyal Toyota customer but with my most recent Toyota rust problem and almost monthly recall notice letters, I decided to give Acura a try. Upon entering the Woodfield Acura, I was greeted warmly by a younger sales consultant Seth. I immediately felt comfortable being there. He's not pushy at all. He's easy to talk to, very patient despite all my questions, and even went to get Mike from the mechanics department to answer my mechanical questions. After the purchase, Seth sat down with me in the car to thoroughly explain all the neat tech gadgets and instruments on the dashboard, and paired my phone with the car's Bluetooth, and set up some navigation, etc. And he said if I have any questions afterwards, I can call or stop by the dealer. What a nice place! More

Recommendation for Daniel Palmer I assist in purchasing cars for everyone in my family. Now it was time to upgrade my wife's personal car. I went into Muller's Woodfield Acura in Hoff I assist in purchasing cars for everyone in my family. Now it was time to upgrade my wife's personal car. I went into Muller's Woodfield Acura in Hoffman Estates, and worked with Daniel Palmer. I was looking for a used certified Acura RDX with low miles. I spoke with Daniel on the phone before I came in to Muller's. I told him what I was looking for, he told me he had some options. I have had car salesman tell me this before just to get you into the dealership. Daniel was honest and up front, he is a young guy but very mature for his age. I am a sales manager in another industry myself, so I am very critical of sales people in general. I thought Daniel did a great job in how he handled himself as a professional, along with being attentive to my needs and wants. I felt he wasn't wasting my time by trying to sell me something I didn't want or need. When I got to the dealership he showed me his options that we talked about over the phone. We negotiated a price on my trade in and on the purchase price of the 2017 Acura RDX. Long story short I brought my wife back and we purchased the car that night. Financing also did a great job showing me some options but was not to pushy where you felt uncomfortable. We walked out of the dealership that night with a new car and felt we got a very nice car at a great price. If you are looking for a great experience when purchasing a vehicle I would recommend Muller's Woodfield Acura and ask for Daniel Palmer More

Quick and Easy Nick and Lance know their stuff. We were interested in getting either the TLX or the RDX. Lance demonstrated knowledge of the two cars and walked us t Nick and Lance know their stuff. We were interested in getting either the TLX or the RDX. Lance demonstrated knowledge of the two cars and walked us thru the details of what each car has to offer. Nick was straightforward with the pricing which was in line with our expectations. We were able to wrap up the deal in no time and went home happy with a new TLX. I recommend this dealership. More

Outstanding dealership with high quality employees. I have been dealing with Mueller's wonderful Service department since 2009. Their consistent desire to please the customer was evident from my first i I have been dealing with Mueller's wonderful Service department since 2009. Their consistent desire to please the customer was evident from my first interaction with them. Starting with Mark the manager and including his outstanding team of Kim, Mike, Chris, Johnny, Gene and many others I am always made to feel like I am part of their extended family. This is shown to me in countless positive encounters as well as service and repair which always exceeds my expectations. In well over 50 years of owning a car I have never encountered such integrity, consideration and high level of workmanship. Their stellar performance is what brought me back for a new car. I would also like to compliment Roger in sales for his patience and ability to answer all my new car questions. He guided me through a pleasant process of purchase without ever making me feel pressured. His sales style is the right fit for a high quality organization like Mueller's Acura. After my decision on a car was made I had the opportunity to interact with Nick(Gen. sales mgr.), Patrick and Myles(Finance mgr.) as well as Chris(GM). All of them were forthright, friendly and honest. They reinforced my belief that Mueller's is a 5 star operation on every level. The entire organization has my loyalty, respect and appreciation. Thank you, Dan More

Great experience with Rene My husband and I came in to check out one specific car after talking with Tommy on the phone a few times. Rene wasn't trying to upsell us and didn't g My husband and I came in to check out one specific car after talking with Tommy on the phone a few times. Rene wasn't trying to upsell us and didn't give us the typical salesperson talk which we appreciated. We told him we've been looking and test driving so we knew what we were looking for. He also made the entire process pretty seamless from offer to purchase. We would recommend working with Rene in the future! More

Great experience with Richard We came in looking for a used Acura RDX. We test drove one with Richard. He was very knowledgeable about the car. We asked him to keep and eye out for We came in looking for a used Acura RDX. We test drove one with Richard. He was very knowledgeable about the car. We asked him to keep and eye out for us and he did - texted me several times over a few weeks - but there wasn't a used one we wanted. We decided to buy new. I got estimates from other dealerships but bought through Richard since he did such a great job following up and really made us feel comfortable (no pressure!). And then a week after I purchased he spent more time with me to show me all the features. And he is very responsive via text with all my questions. Overall a great experience because of Richard! Thank you More

Another great experience with Muller and Sebastian Another smooth transaction with Muller and Sebastian. Evertyhing from the finances, the paperwork, and the greeting was spot on Sebastian was very pe Another smooth transaction with Muller and Sebastian. Evertyhing from the finances, the paperwork, and the greeting was spot on Sebastian was very personable and really cared about my questions and need. This is the second MDX I have bought from him snd am very satisfied. Thanks Sebastian! More

Recommendation for Lance Dailey It was a pleasure to work with Lance. He is very knowledgeable of all of the Acura products and explained them in a concise and understandable manner. It was a pleasure to work with Lance. He is very knowledgeable of all of the Acura products and explained them in a concise and understandable manner. He has an effectious personality that is easy to relate to. I would hihly recommend Lance. More

Great Car Buying Experience! After reaching out out to other local Acura dealerships, we contacted Muller. Their team was very responsive and up front about what they could offer After reaching out out to other local Acura dealerships, we contacted Muller. Their team was very responsive and up front about what they could offer. Though it was a long drive from our home, the experience was worth it. Being a Honda/Acura family for over 20 years, we know where we will go next time we need a car. Dan and Sebastien were great! More