Muller's Woodfield Acura

Courteous excellent customer service Stopped in late on a Thursday night to look at a car I saw advertised on a website. From start to finish it was excellent customer service. Started wi Stopped in late on a Thursday night to look at a car I saw advertised on a website. From start to finish it was excellent customer service. Started with German in the new car section. Although it was a used car I was looking to buy, German was nice enough to give me some preliminary info on the car I was looking to buy and pointed in the right direction- thanks German! I met up with Kevin, the sales manager, and his associate, Pat, in the used car facility. I was greeted quickly and Kevin was able to print out the Carfax report for me. No pressure whatsoever on his part and he got the car brought up for an inspection and a test drive. Perfect car for what i was looking for. No haggling on price, no unforseen "surprise" fees or costs, no pressure to sign for extended warranties. Pat did a fantastic job getting all of the paperwork together in a timely fashion-and all of this was being done as the shop was ready to close for the evening. Kevin and Pat did a great job answering all of my questions and addressing any concerns I had. After we came to agreement on price they introduced to Myles, the Finance manager. Again, nothing but professionalism and great customer service. From start to finish and top to bottom , courteous, professional , understanding and customer oriented service throughout my entire time there. I would definitely do business with them again and would gladly refer friends and family to them!! More

Great Experience Couldn't have asked for a better car buying experience! Josh was an outstanding salesman and made the whole process very easy! The whole team there is Couldn't have asked for a better car buying experience! Josh was an outstanding salesman and made the whole process very easy! The whole team there is great to work with, Highly recommended!!! More

Lance is the best sale's person to go to! Lance was open armed & willing to help me find the vehicle I was looking for! Lance is cooperative with his customers, and has excellent customer serv Lance was open armed & willing to help me find the vehicle I was looking for! Lance is cooperative with his customers, and has excellent customer service. He is a very generous sales person, who is understanding of a person's needs. He only wants the best for you & what you're comfortable with. Lance is a charismatic, devoted and friendly sales person; keep up the great work! More

Well done, Lance Lance was very professional and let the car speak for itself. He was not pushy and let us make our own decision. I was offered a lower price at anot Lance was very professional and let the car speak for itself. He was not pushy and let us make our own decision. I was offered a lower price at another dealer, but I went back to Lance because of his customer service. He not only thanked me for returning, he beat the other dealers price. In addition, I brought the car in for routine service 6 months later, he remember my name and my wife's name greeting us as old friends not just a one time sale. If I buy another Acura I will definitely seek out Lance and the people of Muller's More

Seth Gibrick- Acura TLX I just want to thank Seth and his wonderful team on helping me get the car I wanted. Seth, never gave up on me and stayed positive through the whole t I just want to thank Seth and his wonderful team on helping me get the car I wanted. Seth, never gave up on me and stayed positive through the whole transaction and I felt like he was there to help me and not just sell me. I personally work in customer service myself and I wanted to let everyone know what an outstanding experience I had at Mueller Acura and what a fantastic person Seth Gibrick is. I had other offers from other dealerships, but Seth made me feel comfortable and made me proud to be part of the Mueller Acura family. If you ever need a car and don’t know where to turn, it’s simple, go see Seth Gibrick, a no pressure sales person that wants to make you happy and make sure your dream comes true. Thank you again Seth for everything you did for me, I couldn’t have done it without you! I love my new car!!!! More

Quick & efficient service! A++ Seth was accommodating & very knowledgeable. Helped us make our choice & transaction smoothly. In & out of the showroom in lil less then 3 hrs with a Seth was accommodating & very knowledgeable. Helped us make our choice & transaction smoothly. In & out of the showroom in lil less then 3 hrs with a new car. Satisfied customers! More

Greatest car buying experience Honestly had a great experience dealing with Sebastion and dealership. Honest from the beginning, great price, great experience and amazing communicat Honestly had a great experience dealing with Sebastion and dealership. Honest from the beginning, great price, great experience and amazing communication. I would definitely recommend to anyone interested in purchasing/leasing vehicle. Thumbs up 👍🏼 More

Excellent from start to finish Honest...integrity sales and service workforce. Why go anywhere else. Lance is a great man to have on the sales staff. Always had our interests in min Honest...integrity sales and service workforce. Why go anywhere else. Lance is a great man to have on the sales staff. Always had our interests in mind and made it possible for a great experience. We will buy again from Lance. Thank you all. More

Very friendly and knowledgeable staff. I had been looking at cars on/off for 3 months. I had originally gone to the old showroom, which is now the Acura used car dealership. The gentleman I had been looking at cars on/off for 3 months. I had originally gone to the old showroom, which is now the Acura used car dealership. The gentleman there was very friendly, offered his assistance with used cars and directed me to the new dealership showroom. He told me to ask for Roger. When I entered the dealership Roger introduced himself (he had been given the heads up). Roger was friendly, patient and knowledgeable. Before I left the dealership he clearly explained the car functions. At no time did I feel under pressure. Overall my experience at the dealership with Roger, Chris and Patrick was one that I would refer people to. The dealership is new, modern, clean, large service area and has a comfortable waiting area with amenities. More

great experience with used Acura RL purchase For about ten days I searched for a used sedan with AWD drive for my son graduating college. I was hoping for a vehicle under 100k miles and under $8k For about ten days I searched for a used sedan with AWD drive for my son graduating college. I was hoping for a vehicle under 100k miles and under $8k, which was asking a lot. I was excited to see an Acura RL pop up on my search, as we are a satisfied Acura family with two MDXes. Unfortunately Muller's Woodfield Acura was 125 miles away. I was more than satisfied on my internet search of reviews of the dealership and the car, and proceeded to contact them. Almost instantly I received a response from Sebastian Wrobel through phone and email, and Sebastian quickly adapted to my preferred method of communication, which was text. We had great conversations about the car's price history, which he was quite knowledgeable about, and made tentative plans to drive down that weekend. As the car was in great shape, and at a very fair price, I was disappointed, but not surprised, when Sebastian texted Friday night to say that the car was in the purchase process, and he promised to keep his eye out for similar vehicles. Ugh! Back to the drawing board! To our delight, Sebastian texted right away Saturday morning, probably before their shop was even open, to say that the sale was not finalized. I woke my son up and we drove the two hours to the dealership in poor weather, as we knew it wouldn't remain on the lot for long. Sebastian had the Acura RL brought indoors for us awaiting our arrival. We checked everything out while he was completing a new Acura vehicle sale, while he kept us posted of his status. After a test drive and engaging discussion about the vehicle's history and condition and life in general, we agreed to the purchase at a very fair price. Patrick got us through the F&I process quickly and efficiently, and we were on our way. Tommy, one of the managers, was very helpful with the final prep of the car as Sebastian was called away to a repeat customer. I waited to write the review for a couple weeks so I could confirm that the car was indeed as good as it looked, as my most recent used car purchase from another dealership proved to be a failure. We are delighted to say that the Acura RL we purchased is a great used car. Sebastian was a blast to deal with, and I won't hesitate to contact him when we are prepared to make our next new or used Acura purchase. More