Muller's Woodfield Acura

Excellent customer experience Lance was phenomenal! He made my leasing experience as smooth as possible. All my paperwork, especially the out of state registration was handled well Lance was phenomenal! He made my leasing experience as smooth as possible. All my paperwork, especially the out of state registration was handled well. I’m very happy with my Acura RDX. More

Great Car Buying Experience Roger and the team at Muller’s Acura was able to get the MDX we wanted and at a great price. They went above and beyond to make sure we were taken ca Roger and the team at Muller’s Acura was able to get the MDX we wanted and at a great price. They went above and beyond to make sure we were taken car of. They will definitely be my Acura dealship of choice! More

Easiest Car Purchase We Ever Made and a Good Value Dave and Debbie here… We went to the Milwaukee Auto Show in February to look for a new car for Debbie. She liked her 2010 Honda CR-V and wanted Dave and Debbie here… We went to the Milwaukee Auto Show in February to look for a new car for Debbie. She liked her 2010 Honda CR-V and wanted something similar. In the end, she settled on a 2018 Acura RDX AWD base model -- a very similar car. Fast forward to July. We went to the local Milwaukee area dealer on the Fourth of July to see what they had. Three days later we were back for test drives. We bought from this dealer before and had had good experiences. Then we got their price. It seemed high, particularly since the 2019 RDXs hit the floor at the start of June. They said it was pretty much the best they could do. We got home and Dave hit the internet: Edmunds and TrueCar. We started getting offers within an hour or so, more on Sunday, and more on Monday. Some were good. The offer from Muller's Woodfield Acura was better than the others -- enough to make the difference. Danielle Smith and Dave started talking on Monday. She answered all of his questions and made it easy. Having never bought a car out of state and being an engineer, he had many. She even wrote up a sales form he could use with the local dealer (we worked with them first and wanted to give them a final shot). A quick call later, the local dealer's best-they-could-do price suddenly dropped $850, but they would go no lower. They figured we weren't willing to drive to Illinois to save nearly $400. Apparently few of their customers do. For us, $400 is most of a car payment and enough for four or five nights out. Our local dealer also cautioned us about all of the bad experiences customers can have out of state. That same evening, we drove to Muller's Woodfield Acura in Hoffman Estates. We arrived at 7:30 and were out at 9:00. Easiest experience we ever had. Barb took our information to get the paperwork started. Then it was off to the car to check it out and a test drive. Everything was EXACTLY as represented. Same model, same trim, same VIN number and same mileage (12) as quoted. Shortly after, we were filling in blanks and signing here, here and here with Myles. They even took our personal check for the down payment. Then Barb helped us set the car settings and we were on our way. Easy peasy and a quick drive back to Milwaukee and bed. We've had the car a few days now and we made the right choice. The people we worked with followed up to make sure everything's still good. It is. Dave even had a nice email conversation with Scott Muller (his name's on the building). Takeaways: - Woodfield Acura offered a good price and value. We'd happily buy from them again. - Woodfield Acura is big. They have two lots and maybe hundreds of cars (easily at least three times the size of our local dealer). - This is the quickest car purchase we've ever made. In and out in 90 minutes with the car. - Barb, Danielle and Myles were easy to work with and we had a great experience. We imagine the rest of Woodfield's staff is, too. - The internet is a valuable tool for car shopping. Myles said they sell most of their cars via the internet. - The phone and internet are valuable tools for negotiating. We haven't negotiated in person since 2004. - We had to drive a bit to get the price we wanted. It was worth it for us. - Should we ever have any issues under warranty, we'll hit our local dealer. They'll still happily take that business and Woodfield is just too far away for that. Dave and Debbie BTW: Regarding the Finance Manager's work in the question below, we already had all the numbers before we even stepped in the door, courtesy of Danielle. We also knew we didn't want any vehicle maintenance or protection products. Myles' review of all that was essentially a reprise with no pushiness because we were already set. And that's a good thing. More

pleasure I'm long time Acura costumer, this is our 3rd Mdx.i called Sebadtian in the morning ,arrived at dealership after work. in and out in 60 minutes. Nick I'm long time Acura costumer, this is our 3rd Mdx.i called Sebadtian in the morning ,arrived at dealership after work. in and out in 60 minutes. Nick,Patrick and Sebastian it's a dream team.as always pleasure. More

Great Experience Worked with Roger on the new car side and ended up purchasing a used car. Roger was extremely helpful and honest during the purchase. Roger understoo Worked with Roger on the new car side and ended up purchasing a used car. Roger was extremely helpful and honest during the purchase. Roger understood his product and was able to answer all my questions on the differences between model years. Overall great experience with Roger and will look him up again in another 180000 miles. More

New RDX I just purchased a new 2019 Acura RDX from Muller’s Acura in Hoffman Estates, and I was so very Impressed with this dealership’s customer service, and I just purchased a new 2019 Acura RDX from Muller’s Acura in Hoffman Estates, and I was so very Impressed with this dealership’s customer service, and in particular our salesman, Sebastian. He got me the car I wanted when I wanted it, when other dealers couldn’t do it. They communicated well and often all through the “waiting” process once I ordered my new car, and made the ordering decisions so easy. Sebastian walked me through all I needed to know to drive this very high-tech machine, and I now drive it with confidence, and lots and lots of enjoyment. This car is amazing! Shout out to Myles, pretty funny especially for a finance guy! All in all, honestly a great car-buying experience. More

Props to Sebastian Sebastian made our most recent car buying experience 100x more comfortable and enjoyable than our last. We finally found someone we can look forward Sebastian made our most recent car buying experience 100x more comfortable and enjoyable than our last. We finally found someone we can look forward to working with in the years to come. Thanks, buddy! More

New RDX This was my first time buying through Muller and my experience was very, very good. While I was shopping for a car, my salesperson, Barbara, kept in t This was my first time buying through Muller and my experience was very, very good. While I was shopping for a car, my salesperson, Barbara, kept in touch with me, which I appreciated. When it came time to buy the car, Barbara was great to work with. Buying a new car can be stressful, but she and the entire team at Muller made it a great experience. I would definitely recommend them. More

Great Customer Service Purchasing from Woodfield Acura was a great experience on every level. They had the best pricing, the entire staff was friendly and the customer serv Purchasing from Woodfield Acura was a great experience on every level. They had the best pricing, the entire staff was friendly and the customer service is phenomenal. I came from a neighboring state and drove past several other Acura dealers to do business with this dealership because they were honest and straightforward. My salesman, Lance, stayed hours past closing time and provided me with great customer service. He made sure everything was right and even continued to follow up with me after the sale to make sure my accessories were added to the vehicle. I have truly been impressed with this dealership. More

Professional stress-free experience From my first contact with Lance Dailey It was evident that he knew and understood his product. He fielded my questions, explained technical features From my first contact with Lance Dailey It was evident that he knew and understood his product. He fielded my questions, explained technical features and exhibited extreme patience as I decided between the 2018 MDX and the 2019 RDX. I really liked both vehicles and requested several test drives before selecting the MDX. Lance's professionalism and customer focus were outstanding. Excellent communication without any pressure. I highly recommend him to anyone making this important purchase. More