Muller Volkswagen

Great Experience I recently purchased a used Passat, and worked with Randy Freeman. He was great to work with - I never felt taken advantage of or misled in any way. I recently purchased a used Passat, and worked with Randy Freeman. He was great to work with - I never felt taken advantage of or misled in any way. I found the car I wanted online after extensive research, and immediately began emailing to get some negotiations out of the way before I went to the dealership. He was prompt in getting back to me, and the whole process was done in a manner of hours over a two-day period. Both Randy and Al in the business office were fair, up-front, and pleasant to work with. I'd definitely recommend this dealership. More

Randy Freeman was a pleasure to deal with when I purchased a Passat. He quickly ascertained my level of interest in the vehicle, understood my needs, promptly provided me with a choice of veh when I purchased a Passat. He quickly ascertained my level of interest in the vehicle, understood my needs, promptly provided me with a choice of vehicles and conducted the negotiation in a no-nonsense and fair manner. He did an awesome job of: arranging for the vehicle to be prepped, explaining / demonstrating all of the key features to me and scheduling the formal paperwork. He really made the whole process enjoyable. More

Superior Customer Service! Although there are several other dealerships closer to my home, I choose to visit Volkswagen of Highland Park for my service needs because their team Although there are several other dealerships closer to my home, I choose to visit Volkswagen of Highland Park for my service needs because their team delivers the best customer service anywhere around. My most recent visit was to address a recall notice I received for my Passat. As usual, Kerry Lieno was extremely accommodating and able to get my appointment set right away. She was attentive and reassuring about my concerns regarding the service my car required. Kerry is always welcoming, friendly, and I know I can rely on her to see that the job is done right! Thank you Kerry! More

Great service team Alan has always been incredibly helpful and kind. Alan is always looking out for my best interest and that goes a very long way! Solid group. Alan has always been incredibly helpful and kind. Alan is always looking out for my best interest and that goes a very long way! Solid group. More

Alan Shapiro of HP VW Brings Customer Service to New Level I had a wonderful experience with the service department at Volkswagen of Highland Park. Alan Shapiro was so friendly and accomodating. I was given fr I had a wonderful experience with the service department at Volkswagen of Highland Park. Alan Shapiro was so friendly and accomodating. I was given frequent updates about my vehicle and truly felt like a first class customer the entire time my car was being serviced. Great experience!! Cannot thank him and his team enough! More

Alan Shapiro and VW of Highland Park Thank you to both the dealership service department and Alan Shapiro specifically. After hearing a noise that was baffling it turned out to be my cat Thank you to both the dealership service department and Alan Shapiro specifically. After hearing a noise that was baffling it turned out to be my catalytic converter, which had just passed the warranty mark by under 3 weeks. Thanks to Alan taking and entering all the information into his notes from my appointment 5 weeks earlier VW honored the warranty. Thanks Alan and VW of Highland Park! More

Great service team Kerry L is the best!! Okay, Alan is right there too, so give them both credit for this one, Mark! :) Seriously, always friendly, and always looking Kerry L is the best!! Okay, Alan is right there too, so give them both credit for this one, Mark! :) Seriously, always friendly, and always looking out for your best interests. Great dealership from A to Z. More

Want great service? Go to VW of Highland Park! We have always had an incredible experience with this dealer’s service department. The courtesy, professionalism and friendliness are the reason we t We have always had an incredible experience with this dealer’s service department. The courtesy, professionalism and friendliness are the reason we take our cars there, even though there are quite a few VW dealers closer to our home than the 20 miles we drive to get to Highland Park. Alan Shapiro treats us as a true friend and is invariably very positive in his approach to our cars and their service considerations. It is impossible to overstate the quality of the experience we have with the dealer and, specifically, with Alan. Kerry Leino also has assisted us well with service. Additionally, we are currently working with Randy Freeman to order a new vehicle. He has been friendly and attentive to our deeds during this process. More

Great Service at VW Highland park I have always had great experiences with the service department at VW Highland Park. The last few times I've been there for my standard services (inc I have always had great experiences with the service department at VW Highland Park. The last few times I've been there for my standard services (including today) Kerry Lieno has helped me - always friendly, and a pleasure to deal with. I have also dealt with Alan in the past also very pleasant and helpful. I recommend this service department to any VW owner! More

Oustanding Service Deapartment! Allen Shapiro is outstanding! He is professional and pays attention to all details .His communication skills are strong and he is customer service foc Allen Shapiro is outstanding! He is professional and pays attention to all details .His communication skills are strong and he is customer service focused. The mechanics are excellent!. Great dealership!. More