Muller Honda - Service Center

Service for my 2014 CR-V Service provided great info about my SUV and suggested services. Service folks are knowledgeable & friendly. Comfortable lounge area available while w Service provided great info about my SUV and suggested services. Service folks are knowledgeable & friendly. Comfortable lounge area available while waiting for my car to be completed. More

Good repair, but poor communication with customer. The repair work was very good, but the service department did not communicate well, I brought my car in for repairs at 7:30 am on Tuesday, June 19 wh The repair work was very good, but the service department did not communicate well, I brought my car in for repairs at 7:30 am on Tuesday, June 19 which was the appointment made the day before. I explained to Sean at the service desk that I needed the car as quickly as possible. He assured they would do their best and call me to tell me the status of the service. I received no call about the status of the repair. I called at 10:30 a.m. and left a message but received no call. I called again at 12:30 and spoke with someone who told me that a part was needed and they were trying to obtain that part and he;d have Sean call me. I called again around 2:00 and spoke with Sean who told me that the part would not be in till the next day, but that the technician working on it would be in at 7:00 am and would complete the job. I heard nothing until I called around 10:30 and was told that the technician had called in sick and they would get the first available to start on the repair. They could not say when it would begin. I was not happy that no one called me in the morning to explain the delay. I would have been able to adjust my schedule much more easily. It was difficult shifting appointments around. I had to call twice after that to get updates on the repair which was finally completed at 2:45. I have purchased four automobiles from Muller and did not appreciate the poor communication which cause great inconvenience. More

Fast, honest and reasonable! I leased by Odyssey through Muller and got such a great deal on the car that I give them the service business despite there being a closer Honda deale I leased by Odyssey through Muller and got such a great deal on the car that I give them the service business despite there being a closer Honda dealer. Anyway, the service experience has been amazing. I booked the appointment online, they were ready for me when I got there and the service cost was reasonable. More

Service Very helpful. Had to wait a bit for someone to acknowledge me otherwise it would be a five star rating. Tim went out of his way to fix a strip that wa Very helpful. Had to wait a bit for someone to acknowledge me otherwise it would be a five star rating. Tim went out of his way to fix a strip that wasn’t connected correctly. More

Fantastic Service I have been receiving service for my Accord since purchasing it. Muller has always delivered quality and prompt service. They always suggest the recom I have been receiving service for my Accord since purchasing it. Muller has always delivered quality and prompt service. They always suggest the recommended and required maintenance. Staff very professional. More

Scheduled A-1 service Service was excellent and consistent with Muller’s fine service department. They always thoroughly inspect the vehicle and recommend any items nearin Service was excellent and consistent with Muller’s fine service department. They always thoroughly inspect the vehicle and recommend any items nearing service needs. The only area we fell short on for this visit was that wven with a scheduled appointment the simple A-1 service took over 90 minutes. Other than an unexpectedly long time for simple service my expectations were met. More

Informative, Professional, Friendly Went in for scheduled oil change, discussed maintenance schedule, no hard sell, very thorough. I was done sooner than expected and at the anticipated Went in for scheduled oil change, discussed maintenance schedule, no hard sell, very thorough. I was done sooner than expected and at the anticipated price. Well done. More

2016 crv service Wonderful experience. Mark went beyond and made sure discount is reflected in final invoice. There was a delay in handing over car due to internet m Wonderful experience. Mark went beyond and made sure discount is reflected in final invoice. There was a delay in handing over car due to internet maintenance, but that is fine. More

Disappointing service I dropped my car off and asked them for a comprehensive check before a long road trip. Told them they could have the car for 2 weeks if needed. Called I dropped my car off and asked them for a comprehensive check before a long road trip. Told them they could have the car for 2 weeks if needed. Called for status updates and had to leave a message; no one returned my call for a full week. Finally went to pick up the car and the windshield was cracked right up the middle. Service manager came out to look at it and said it must have been cracked when I dropped the car off two weeks prior (even though their inspection of the windshield reported no damage and they replaced the wiper inserts during this service). Bottom line: manager insisted it was not their responsibility to fix it. I had to leave the car for another day in order to replace the windshield and then had to pay my insurance deductible to replace the windshield. Profoundly disappointing. More

Overall Excellent Service I was thrilled with the technical service and communication with the service rep. My only bad experience was with the woman at the showroom desk. I di I was thrilled with the technical service and communication with the service rep. My only bad experience was with the woman at the showroom desk. I didn’t have my bill when I went up to pay and she told me I had to go back to the service area and get it. I told her I had trouble walking (from my arthritis) and she did not offer to go back and get it. Luckily one of the service reps. came out to check and then went back to get the bill for me. And the service rep come out to explain the work that had been done. All good but the woman in the showroom area! More