Muller Honda of Gurnee

Solid sales and delivery experience Started my search at this dealer and met Nick. As a salesperson, Nick was knowledgeable and straight forward in his approach. We discussed the optio Started my search at this dealer and met Nick. As a salesperson, Nick was knowledgeable and straight forward in his approach. We discussed the options on the vehicle and I informed him that I was going to approach other dealers as well. He agreed and looked forward to competing for my business. I sent out requests for pricing and information to 3 other dealers. Nick's deal wasn't the lowest but it was the most comprehensive "out the door" price. When we stopped in to seal the deal, the deal price was honored without issue. Like any dealer, there is a profit motive, but it wasn't obnoxious or underhanded. We haven't tested the service department yet, but so far we're quite satisfied. More

Excellent service Good job at keeping me informed of what was going on. Appointment was fast and all service people and cashier were very helpful courteous, and profes Good job at keeping me informed of what was going on. Appointment was fast and all service people and cashier were very helpful courteous, and professional. More

Quick and accommodating The service guys here, at least at 7am on a Tuesday, are pretty okay. I got a "free" dab of paint on a ding from a paint-patch kit I didn't have to bu The service guys here, at least at 7am on a Tuesday, are pretty okay. I got a "free" dab of paint on a ding from a paint-patch kit I didn't have to buy, for the low low price of a maybe not super nessary $15 tire rotation (that was also $5 off.) Honestly, dudes have tried to pull worse at Honda dealerships, and at least the road salt won't rust my brand new car. More

Quick service, no appointment I came in for an oil change and tire rotation and was finished in under an hour with no appointment, including a complete inspection which revealed an I came in for an oil change and tire rotation and was finished in under an hour with no appointment, including a complete inspection which revealed another problem. (Rear brake pads worn) Thanks More

Are you an experienced buyer? Buy at Muller If you know the car you want and are shopping dealers to get your best price, Muller is going to deliver for you. I hunted the Accord Hybrid configura If you know the car you want and are shopping dealers to get your best price, Muller is going to deliver for you. I hunted the Accord Hybrid configuration that I wanted across four states - it was a tough one to find, as Hybrids aren't plentiful. Alan L. located two such cars only to find out that they were already spoken for: No worries. Muller kept the terms of our deal even as Honda built the vehicle I wanted four weeks later and provided an entirely hassle-free, professional experience from start to finish. I'm usually the kind of buyer who likes to make F&I folks squirm when they sell me stuff I do not want: Alan and Brian figured out I was a no-nonsense buyer and just got straight to business of buying the vehicle, which is probably the first buying experience of five where that's happened for me. Muller gave the best price (other Honda dealers were resigned to lose this deal to Muller when I cross-shopped it - they knew they were not in the game at Muller's price) and backed it up with a terrific buying and delivery experience. This is what the modern car-buying experience ought to be: Know what you want, recognize the value of a good price, find a dealer willing to go an extra mile to work with you while getting the exact product you want, and then making the last bits as seamless as possible. I even had my 4-year-old son along for the delivery and was worried he'd get flustered because these things can take some time: he had a blast and we were out of there in short order. I'd buy here again. More

First Oil Change I arrived on time. Got a friendly welcome. Job done in a timely manner. I always go to my Honda dealership for leasing and service. ALWAYS satisfi I arrived on time. Got a friendly welcome. Job done in a timely manner. I always go to my Honda dealership for leasing and service. ALWAYS satisfied!! More

Awesome experience! From the moment we pulled in to the parking lot we felt very welcomed! People say that’s how dealership demeanor is suppose to be so that they can mak From the moment we pulled in to the parking lot we felt very welcomed! People say that’s how dealership demeanor is suppose to be so that they can make money, but the Muller team is SO very different! Even our 9 year old daughter had fun there!!! Loved everything about Muller and we plan on buying another new car from them in the next couple of years! Dave (Krochmal) was awesome!! Friendly, funny, attentive and knew EXACTLY what we wanted! Such kind, genuine people from beginning to end! We love our new Honda, and our new Muller Family! More

Awesome Salesman Chris Mitchell could not possibly have been more welcoming, accommodating, or efficient. Answered every question we had and anticipated some Salesman Chris Mitchell could not possibly have been more welcoming, accommodating, or efficient. Answered every question we had and anticipated some we did not think to ask. And he took care of all the details so that shortly after first appearing on the lot, just to get some brochures, we were driving home in our new Honda CR-V! Can't say enough good things about this entire experience. Full disclosure: Not related to anyone at Muller Honda of Gurner! Just happy. More

I never felt pressured from the salesman I stopped at mueller dealership this past Saturday due to a phone call inquiring if I was interested in trading in my 2015 crv. No pressure was ever p I stopped at mueller dealership this past Saturday due to a phone call inquiring if I was interested in trading in my 2015 crv. No pressure was ever put on me to upgrade but it seemed like a good idea due to my current car getting up in miles. More

Great People! Great Experience! This dealership did not disappoint. They take the time to answer all questions and address any concerns. Such a great experience from Nick Kretsch i This dealership did not disappoint. They take the time to answer all questions and address any concerns. Such a great experience from Nick Kretsch in Sales, Sales Manager Tony Pescatore and Finance/Business Manager Eric Bass. Even the "Add-ons" guy, as I like to call it, Don Becker was great. Options are explained without any pressure to buy. (They are definitely "not" your typical pushy salesmen) If ever in need of a new or used vehicle and would like to be treated the right way, I would highly recommend stopping by Muller Gurnee and asking for Nick Kretsch. More