Muller Honda of Gurnee

Excellent, excellent, excellent Alan in service is the best! Always takes care of me when I bring my car in for service! he’s easy to work with and I definitely will be a returning c Alan in service is the best! Always takes care of me when I bring my car in for service! he’s easy to work with and I definitely will be a returning customer! More

Always great service at Muller Honda of Gurnee I have been taking my Hondas (wife and I both have one) to Muller Honda of Gurnee since it was Rosen Honda back in the late 1990's. They always provi I have been taking my Hondas (wife and I both have one) to Muller Honda of Gurnee since it was Rosen Honda back in the late 1990's. They always provide great service. Even when I would bring in my wifes old 1995 Civic with 250k miles, they always treated me well and I never felt looked down upon because " It's that guy again with the really old car". They were always very professional in evaluating my newer Honda or my wifes really old one and offering practical repairs. Meaning, I didn't experience a bunch of up-selling to fix problems with my 1995 civic that did have a few leaks and such but would not be worth dumping a ton of money into such an old car. My wife has a new 2018 Civic now and I am expecting the same great service I had in the past. More

Glenn Martinie was great to work with! Glenn was very helpful and easy to work with. However, the Finance department was backed up since only one person was available, so our wait was a bit Glenn was very helpful and easy to work with. However, the Finance department was backed up since only one person was available, so our wait was a bit long. But they got us in-and-out very quickly when our turn came up. Glenn was very informative and never pressured us; just answered our questions and helped us through the process! More

Great service Went in for an oil change and airbag recall service. Chris recommended a couple fluid replacements and gave a reasonable price. Service was fast and Went in for an oil change and airbag recall service. Chris recommended a couple fluid replacements and gave a reasonable price. Service was fast and efficient. More

Oil change Everybody is always very friendly and the service is always done in a timely manner. They address all concerns if they can even if that was not what y Everybody is always very friendly and the service is always done in a timely manner. They address all concerns if they can even if that was not what you were coming in for. More

Fair Prices, Quick Service I have always been able to get an appointment when I needed one. With or without the online coupons, getting my oil changed at Muller Honda of Gurnee I have always been able to get an appointment when I needed one. With or without the online coupons, getting my oil changed at Muller Honda of Gurnee is less expensive than going to an oil-change place, like Jiffy-Lube. I choose to wait, since it’s a comfortable waiting area, an I’m usually pretty surprised at how fast the work gets done. The staff are friendly, efficient and helpful. More

Good Service, Good Price The other day, I had to take my 2011 Honda Civic to the dealer for an oil change and a recall repair. After the car what checked, the service fella The other day, I had to take my 2011 Honda Civic to the dealer for an oil change and a recall repair. After the car what checked, the service fella (Chris W.) came out and told me that during the check, a few things could be replaced, i.e. spark plugs and transmission fluid -- all I could see were addition $$$$ signs in my head. I knew about the spark plugs -- they were the original set. I am also a firm believer in keeping all fluids as clean as possible, and I knew that it had been awhile since I had my transmission fluid changed, I asked Chris what he could do for me since I was not expecting the additional charges, and Chris W. did not hesitate in helping me out with discounts. His help and professional manner helped me feel better about my repairs and the extra $$$s I spent. Long Live my Civic. Deb Morrissey More

rodriguez service visit I've been with dealership location for the past 20+ years. Chris Harrison had been my service advisor for the past decade. I applaud your efforts to I've been with dealership location for the past 20+ years. Chris Harrison had been my service advisor for the past decade. I applaud your efforts to keep Chris when transitioning from Rosen to Mueller. Chris is very attentive to servicing the needs of his customers. More

Fast and efficient. Dealership is friendly and work is completed in a timely manor. We had two cars scheduled for service that day. One was set for 9:30 AM the other for Dealership is friendly and work is completed in a timely manor. We had two cars scheduled for service that day. One was set for 9:30 AM the other for 1:30 PM. But they accommodated us and we dropped one vehicle off and waited for it to be finished and just left the second vehicle their for the later service. But dealership completed the work an hour later. Also even if you forget to use coupons they look to see if one is available for oil changes. They don’t overcharge or pressure you to have additional service. They let you know next visit you should consider; which is appreciated; so you can properly budget for additional services. More

A little frustated Overall, I have been very pleased with my service at Muller - Gurnee. I have never been at a place that does the oil change/tire rotation faster. My o Overall, I have been very pleased with my service at Muller - Gurnee. I have never been at a place that does the oil change/tire rotation faster. My only frustration was when they replaced the cabin air filter they did not reinstall an arm on the glove compartment. The result was when I opened it once it got home it would not close. Ugh! So I called the service center and they said to bring it back. No problem...right? What a pain! So I drove back and the service manager got someone to quickly fix it. So that was it. I was about to drive out and thought, this was their mistake and they could have at least offered to give me a free oil change. So I went to the service desk and said the same and he reluctantly agreed. This customer service decision did not seem like a high bar. Maybe the front desk is put on a "short leash" to make those kinds of decisions. What would seem like "common sense" isn't necessarily so common. More