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Muller Honda of Gurnee
Gurnee, IL
607 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 607 reviews
March 16, 2019
Always a Pleasure to work with these people. I have always found the team at Mueller Honda in Gurnee to be so very helpful and efficient, from sales to service. I have bought several cars over th I have always found the team at Mueller Honda in Gurnee to be so very helpful and efficient, from sales to service. I have bought several cars over the years from the Mueller team and yesterday's transaction was awesome. If you are in need of a vehicle, please visit Pat DeRosas. He knew the inside & outside of the car and sat with me to go over how each function worked. I am very grateful for the help everyone at this facility gives to their customers. More
by Dawnye7
Employees Worked With
Pasquale De Rosa
March 13, 2019
Top Notch Every Time I love Muller Honda! They are all friendly, courteous, knowledgeable and efficient. I want to specifically mention Domingo Vargas, who i values my ti I love Muller Honda! They are all friendly, courteous, knowledgeable and efficient. I want to specifically mention Domingo Vargas, who i values my time as much as I do! He's a gem. More
by Wheeler1400
Employees Worked With
Domingo Vargas
February 27, 2019
Great Experience as Always Great customer service. I’m always happy to bring my car to Mueller for service. They do a great job taking car of me and my car. Great customer service. I’m always happy to bring my car to Mueller for service. They do a great job taking car of me and my car. More
by Tfinn
Employees Worked With
Chris in service
February 27, 2019
Very efficient staff Specific needs of service for my car was provided, very thorough and I was in and out for a short time, charges are reasonable, will recommend in futu Specific needs of service for my car was provided, very thorough and I was in and out for a short time, charges are reasonable, will recommend in future More
by Nina
Employees Worked With
Eric
February 25, 2019
Oil change I always have a good experience at muller honda, they keep me updated on any services I need coming up and I never have to wait long. I always have a good experience at muller honda, they keep me updated on any services I need coming up and I never have to wait long. More
by bpeters94
Employees Worked With
Chris Mitchell, Nick Reed
January 04, 2019
Thumbs Down - Muller Honda of Gurnee How could Muller Honda improve?? For one - they can honor the quotes they send out that customers! On 1/3/19, I received a quote from David Krochmal f How could Muller Honda improve?? For one - they can honor the quotes they send out that customers! On 1/3/19, I received a quote from David Krochmal for a CRV EX-L that I subsequently sought finance for with my bank. Upon securing the financing and contacting Mr. Krochmal to solidify the deal, he informed me he'd made a mistake and he'd sent me the price for the lower EX model. I then spoke with the site Sales Manager, Bob Tarello who admitted it was a clear error on the dealership's part but then still "generously" offered that I finance an ADDITIONAL $2,000 because he likes to "take care of military" as he put it. Incidentally, if you're military and they offer you a rebate incentive, make sure they tell you that you only get that rebate if you finance with them. That was not disclosed up front either. To Muller Honda of Gurnee: If you're going to support the troops then do it with integrity and stand by the deals you make. That idea is at the very core of any good business. I'll add that when I contacted another Muller location, they'd indicated that this was handled very improperly given "the Muller brand" and what Mr. Muller himself stands for. In any case, you've lost my business and every military member that I personally know for good. More
by A.R.
Employees Worked With
Robert Tarello, David Krochmal
December 18, 2018
Fast and friendly service! It was easy to schedule an appointment online. My service advisor, Chris, was very professional and helpful. My technician, #135, performed the reques It was easy to schedule an appointment online. My service advisor, Chris, was very professional and helpful. My technician, #135, performed the requested services on my CR-V. I am a satisfied customer! More
by bgmmma
Verified CustomerEmployees Worked With
Chris Harrison
December 18, 2018
Problem solved Walk in for service to my Honda pilot on a busy day and was told wait would be 2-3 hours. Factory alarm issue was cleared up promptly Walk in for service to my Honda pilot on a busy day and was told wait would be 2-3 hours. Factory alarm issue was cleared up promptly More
by kbenoit129
Employees Worked With
Chris Mitchell
December 17, 2018
Excellent, low pressure experience The people there were present but not pushy. They were able to answer questions and provide a good experience for a major purchase. This is the thir The people there were present but not pushy. They were able to answer questions and provide a good experience for a major purchase. This is the third, but not last car, we will buy here. More
by BEARSBUDDHA
Employees Worked With
Tony Pescatore, Emilian Florescu, Dan Hammond
December 17, 2018
Quick Service I had oil change and airbag recall repair, service was fast. They added air for me on my tires and a discount. Thank you much I had oil change and airbag recall repair, service was fast. They added air for me on my tires and a discount. Thank you much More
by amitaf8
Employees Worked With
Not sure
