Muller Honda of Gurnee

Great Service I like bringing my vehicle to this dealership because the staff is friendly and the service is excellent. Maintenance pricing is fair and I appreciate I like bringing my vehicle to this dealership because the staff is friendly and the service is excellent. Maintenance pricing is fair and I appreciate the ease of booking an appointment online. More

Regular maintenance The service team is always very polite and professional. They keep you informed so you know what they are doing and they explain what it will cost. C The service team is always very polite and professional. They keep you informed so you know what they are doing and they explain what it will cost. Chris Wrublik was great! More

Nick Kretsh review Nick is very knowledgeable in every regard, communicates extremely well, is forthright, friendly, and gives great customer service. He works well with Nick is very knowledgeable in every regard, communicates extremely well, is forthright, friendly, and gives great customer service. He works well with his team of coworkers to provide quality service in every regard. More

Great experience. The salesperson (Nick Kretsch) was very knowledgeable regarding all of the car models. He spent time answering our questions and reviewing the car's The salesperson (Nick Kretsch) was very knowledgeable regarding all of the car models. He spent time answering our questions and reviewing the car's operation. More

Excellent service reception Jason Fosdick and the service department are top notch brought in my 17 type r for warranty repairs and Jason did a great job updating and handling my Jason Fosdick and the service department are top notch brought in my 17 type r for warranty repairs and Jason did a great job updating and handling my cars repairs More

Always Helpful! Everyone is friendly and helpful and it’s a pleasure to do business with them. This is my second leased Honda with this dealer and I wouldn’t go anywh Everyone is friendly and helpful and it’s a pleasure to do business with them. This is my second leased Honda with this dealer and I wouldn’t go anywhere else! More

Helpd make a great decision After my Honda Element was totaled, I was able to work with Nick to find a new vehicle and make a purchase that I'm very happy with. He helped me lay After my Honda Element was totaled, I was able to work with Nick to find a new vehicle and make a purchase that I'm very happy with. He helped me lay out different options and ultimately find a vehicle that I was happy to drive away with. Would definitely work with them again. More

Awesome sales Great customer service. Sarah was very helpful with the whole process. I would definitely return to buy another Honda anytime. Thank you for great Great customer service. Sarah was very helpful with the whole process. I would definitely return to buy another Honda anytime. Thank you for great service More

Efficient and friendly Was a walk in for an oil change and they said about 1-1/2 hours. I was in no rush so they did what they promised and I was on my way with an oil chang Was a walk in for an oil change and they said about 1-1/2 hours. I was in no rush so they did what they promised and I was on my way with an oil change and a car wash also. Great experience and a great price More

Tricked and lied to Tricked into getting a higher APR and getting extended warranty. Salesman and finance guy lied about the car year and price of warranty to agree on th Tricked into getting a higher APR and getting extended warranty. Salesman and finance guy lied about the car year and price of warranty to agree on the car. Salesman went into the finance office right after I agreed on the financial part and said I couldn't get the special APR promotion after all because the car I bought wasn't the 2018 and it was actually 2019, even though I confirmed with him the year of the car 2-3x during negotiation. Then the finance guy said my monthly would only go up by a few dollars ($7) if I get the extended warranty. What he didn't tell me when he showed me the monthly price difference on his calculator was that the monthly price (of the car alone) he was adding the warranty to was already higher than what I should've been paying, making it seem like the price jump wasn't as high as it was. It turns out the extended warranty was about $1,280 higher than what he had implied after I got home and did the math closer. On top of that, when I canceled and demanded a refund for the extended warranty a week later, it took him over 2 months to actually send the paperwork to the warranty company. It turns out he never even faxed it over during this time and I had to call him several times over a few days because he wasn't answering my messages. He finally called me and tried to say it was someone else's fault for not faxing it. More