Muller Honda of Gurnee

Tricked and lied to Tricked into getting a higher APR and getting extended warranty. Salesman and finance guy lied about the car year and price of warranty to agree on th Tricked into getting a higher APR and getting extended warranty. Salesman and finance guy lied about the car year and price of warranty to agree on the car. Salesman went into the finance office right after I agreed on the financial part and said I couldn't get the special APR promotion after all because the car I bought wasn't the 2018 and it was actually 2019, even though I confirmed with him the year of the car 2-3x during negotiation. Then the finance guy said my monthly would only go up by a few dollars ($7) if I get the extended warranty. What he didn't tell me when he showed me the monthly price difference on his calculator was that the monthly price (of the car alone) he was adding the warranty to was already higher than what I should've been paying, making it seem like the price jump wasn't as high as it was. It turns out the extended warranty was about $1,280 higher than what he had implied after I got home and did the math closer. On top of that, when I canceled and demanded a refund for the extended warranty a week later, it took him over 2 months to actually send the paperwork to the warranty company. It turns out he never even faxed it over during this time and I had to call him several times over a few days because he wasn't answering my messages. He finally called me and tried to say it was someone else's fault for not faxing it. More

They sure make it easy! After a great experience buying my car last year, I returned the Muller Honda today for my second maintenance visit. It was fast and convenient. Good After a great experience buying my car last year, I returned the Muller Honda today for my second maintenance visit. It was fast and convenient. Good communication from my service man, and decent coffee from the machine! They washed my car today, too. More

Excellent service I was very excited to drive off the lot with my brand new car! The whole process was very smooth. I worked with Angel over the phone and all I had to I was very excited to drive off the lot with my brand new car! The whole process was very smooth. I worked with Angel over the phone and all I had to do was sign and drive! I went to get my first service and the service was SUPER FAST! Highly recommended! More

Cr-V Maintenance The Service Staff, especially Jason F., is helpful, professional, and willing to go the extra mile to ensure all maintenance issues are taken care of The Service Staff, especially Jason F., is helpful, professional, and willing to go the extra mile to ensure all maintenance issues are taken care of in a timely manner. Jason is the BEST and I’m glad he takes care of my maintenance needs. 5 STARS!!!!! More

Airbag recall The service department got us right in and fixed the airbag. They were very friendly and accommodating.I would come back to this dealership again. The service department got us right in and fixed the airbag. They were very friendly and accommodating.I would come back to this dealership again. More

Oil change My overall experience at the Honda dealership was amazing they always great me like I’m family and I would highly recommend my family and friends to My overall experience at the Honda dealership was amazing they always great me like I’m family and I would highly recommend my family and friends to go there! More

I had an oil change I love this dealership. The men that work in the service area are very attentive and helpful. My car is always ready in a short amount of time. I love this dealership. The men that work in the service area are very attentive and helpful. My car is always ready in a short amount of time. More

Long Time Muller Customers We have purchased four Honda automobiles from Muller Honda. We have appreciated the sales, finance and service departments in all of our purchases. We have purchased four Honda automobiles from Muller Honda. We have appreciated the sales, finance and service departments in all of our purchases. We purchased our first Honda, a Pilot with Scott Muller at The Highland Park Store and have loyal customers ever since. We have never been disappointed with Muller Honda! More

Oil Change Review The experience was fine- prompt service at a fair price but I do miss the express service oil change when no appointment was needed for an oil change. The experience was fine- prompt service at a fair price but I do miss the express service oil change when no appointment was needed for an oil change. My oil change light came on Friday and first available appointment was Monday at 12:30pm. More

The service is always great at Muller Honda of Gurnee I’ve been taking my Honda to Muller Honda of Gurnee for years. Even before it was Muller. The service is already great. They are friendly, courteo I’ve been taking my Honda to Muller Honda of Gurnee for years. Even before it was Muller. The service is already great. They are friendly, courteous, and most importantly, capable. The repairs are always done right the first time. This is one reason we chose Muller when we bought my wife a new Honda last year. More