Muller Honda

On last days of January 11, I tried getting quotes from different Honda dealer in my area (north IL suburbs) and I got the best one from Muller. I talked to them on them phone, and ask them to arrange ev different Honda dealer in my area (north IL suburbs) and I got the best one from Muller. I talked to them on them phone, and ask them to arrange everything as I didn't have enough time to stay in the dealership to get the car. Prior to my arrival, they pulled out the car, cleaned it and installed all the required items. and literally with no hassel, in about half an hour, I got my new car and drove it off. it was the easiest car shopping experience for me. also the day I was getting the car, Joe, sales representative was off, but in the afternoon to deliver the car, he showed up and did everything himself, while he could leave it for his co-workers, and to me this is just a sign of caring about customers. I'm recommending them to whoever considering buying a Honda, in this area. More

Our salesperson, Brian Reynolds, and the General Sales Manager, Joel Enright, were a pleasure to work with. My wife and I have purchased about 35 cars in our lifetimes and heard all of the stories we'd c Manager, Joel Enright, were a pleasure to work with. My wife and I have purchased about 35 cars in our lifetimes and heard all of the stories we'd care to hear about how the car we want is "rare" and "in high demand", when we were negotiating to buy it, and yet when we went to trade it in, the story changed to "your vehicle is not in high demand, because no one wants that 'rare' feature" that made it so expensive when we bought it. Brian and Joel did none of that. They were matter-of-fact in offering a purchase price on our new vehicle and a value for our trade-in, and then negotiated in good faith to reach a net price that neither side liked, but we could both live with. When I commented on that to Joel after the deal, he attributed their straightforward pproach to Mr. Muller and his business philosophy. This was our first dealing with Muller Honda, and yet they treated us with a respect that is uncommon in the auto industry. If you are in the market for a Honda, you should give them a look. I don't think you will be disappointed. More

On Jan. 21, I sent out an inquiry for quotes for a 2011 Honda Odyssey EX-L via edmunds.com, as well as AMEX and Costco. Over the course of a few days, I received prices from 8 Chicagoland dealers, includi Honda Odyssey EX-L via edmunds.com, as well as AMEX and Costco. Over the course of a few days, I received prices from 8 Chicagoland dealers, including Muller Honda via Harry Kim, Muller's sales manager. Muller's initial quote was not the lowest, but they were willing to match the lowest quote after I notified all 8 dealers what the top 3 prices to beat were. Harry Kim was very persistent in making sure all my questions about pricing were answered, especially the additional fees such as documentation fee, tax/title, etc. I requested "out the door" (OTD) pricing from all 8 dealers so that there are no surprises. He, as well as three other dealers, provided the OTD price(some other dealers were very hesitant to do so until you come visit them). This helped immensely, because another dealer gave a slightly lower selling price for the van, but upon comparing the OTD price, the savings was gone due to the different county taxes. I had narrowed my choice down to two dealers, and on Jan. 29, I decided to visit Muller Honda first because they were closest to my house and was not in a high traffic area. I asked for Harry Kim who I had been communicating by email, but he was busy with another customer, so he asked Karl Novitskiy, another salesperson, to meet with me instead. Harry provided Karl with the pricing we had agreed on via email, as well as the two colors of the Odyssey that I was interested in. Karl arranged to have two Odyssey's with the two colors parked side by side so that I could compare - this was much appreciated. I had a 1998 Toyota Sienna that I wanted to trade in but I wanted a minimum price for it (CarMax appraisal). Muller's appraiser gave me a trade-in price for the Sienna that was $300 less than CarMax's offer. I asked Karl to see if they could match the CarMax price and he said he had to speak with Harry about this. Harry came over and told me that we have a deal, and I was on my way to purchasing the Odyssey. This was pretty much the extent of price negotiation on site, which was very minimal (<5 minutes). Karl offered me bottled water a couple of times during the few times I was waiting. While I was taking care of the purchase with their financing manager, Karl was making sure the new Odyssey was ready for me to pick up, including transferring both my license plate and my city sticker. Karl was very observant and noticed some marks on the leather seats; he made sure these were taken care of. He then provided me a good tutorial on the key operating features of the van, including how to fold the third row seats, how to remove the middle seat in the second row, how to set up the Bluetooth, etc. Then I was on the way home to show the family the new minivan! Total time spent at Muller Honda was 2 hours which worked out just fine for me. Karl tried calling me on Jan. 31 to follow-up on my minivan purchase to see if I had any issues, but I was not available. This follow-up phone call was much appreciated though. More

Excellent service! Clear, friendly, informative and extremely helpful. A true "no problems" experience! Willing to answer any question - offered multiple times to call with any further questions. Al extremely helpful. A true "no problems" experience! Willing to answer any question - offered multiple times to call with any further questions. Already owned previous car with Muller and have had nothing but unbelievable service! More

Great Internet buying service. Very efficient with my time, but an enjoyable experience. The online credit application was a great tool to pre-arrange my financing before arriving. Joseph Lee has outstan time, but an enjoyable experience. The online credit application was a great tool to pre-arrange my financing before arriving. Joseph Lee has outstanding customer skills. I will be back in two years for my NEXT Honda. More

Muller Honda has been our dealership of choice. We have purchased/leased our last 4 vehicles from them. They are overwhelmingly the best Honda dealership (and best dealership overall) of any we have tried purchased/leased our last 4 vehicles from them. They are overwhelmingly the best Honda dealership (and best dealership overall) of any we have tried. We tried to experiment with a new vehilcle or dealership on our most recent purchase, however the whole process and customer service was no where near what Muller Honda can provide. I can't imagine working with anyone else. The process is simple, no-hassle, and quick. Thank you Muller Honda! More

Our Pilot was serviced on 1-10-11. Lee Brownstein was AMAZING: so smart, intuitive, and savvy. He and other members of the service team are always so knowledgeable, kind to answer any questions, big or AMAZING: so smart, intuitive, and savvy. He and other members of the service team are always so knowledgeable, kind to answer any questions, big or small-- our service on 1-10-11 was no exception. They gave great explanations as to what was done to the car yesterday, and why. They also prepare us for what to expect in the future. We always learn a little something more about our car in the service department, that we didn't know before we brought it in (something about the dashboard, computer signals, interior etc)! Thank you to Lee and everyone else for being so accommodating and intelligent about our car. We felt comfortable yesterday, as we always do. More

Our experience at Muller Honda was one of the better experiences we've had in purchasing a car. We were greeted nicely when we came in to the store, and met with a helpful sales person. Our experience m experiences we've had in purchasing a car. We were greeted nicely when we came in to the store, and met with a helpful sales person. Our experience made it easy to choose our car and think about the issues surrounding a new purchase. There was no rush or pressure. The financial director was also very professional and courteous More

The service department is the best. My sales experience however was average. Muller offered me $1,500 less for my trade in initially than Car Max and Kelly Blue Book quoted and it took over an hour just to however was average. Muller offered me $1,500 less for my trade in initially than Car Max and Kelly Blue Book quoted and it took over an hour just to get them to agree to a price that was still $500 less than the other two quotes. The car is beautiful and I was very happy with the final lease agreement but I was a little disappointed that the negotiations took so long and the initial offer was so off. More

Got an aggressive price online. They were very prompt in returning my email inquiries and questions. Also followed up with a phone call. They were good,but not too aggressive or pestering me. When I went returning my email inquiries and questions. Also followed up with a phone call. They were good,but not too aggressive or pestering me. When I went to the dealer the initial email contact (Joe) was not available, but he handed me off to Mike who was also very pleasant and knowledgeable. There were no surprises, car sold at the same price as negotiated through email. Lower than what Edmunds or Cars indicated as local pricing. Only downside was they were not willing to give me the same trade in price or value as Carmax who I had seen earlier that day. Also did not have the exact color in stock and the factory was not going to ship out the same color for another month. Thye had to trade with another dealer for the car but charged me about 350 to do so. More