Muller Honda

My first attempt at purchasing a new Honda Accord was with a dealer from whom I had purchased my existing vehicle 10 years ago. I looked at the 2011 selection and the dealer did not have the model & col with a dealer from whom I had purchased my existing vehicle 10 years ago. I looked at the 2011 selection and the dealer did not have the model & color choices that I was considering on the lot. My sales associate told me that they would not take my 2001 Odyssey as a trade-in, and was given one price "not negotiable." (I was later told that the trade-in would have been negotiable.) I was told that it might take weeks to get a dealer trade of the model/color I wanted in the 2011. Financing was 4.9% They showed me one used 2010. At Muller, I was shown both 2010 and 2011 models. There was a great selection and I found the model/color in a 2010. Mike was very knowledgeable and spent a lot of time with me. He negotiated on my Odyssey, which he took as a trade. I was able to get a great price on top of the trade in, and a superior financing rate. I was offered extended warranty packages, fairly priced as an incentive to purchase. Sales tactics were not high pressure. I came back to purchase my car the next day. I am very happy with my purchase experience at Muller, and would recommend the dealership to anyone. More

This dealership is definitely a cut above the rest. I was dreading the idea of having to purchase another car. I worked with Michael Wei via the internet initially and he was very responsive and informative. dreading the idea of having to purchase another car. I worked with Michael Wei via the internet initially and he was very responsive and informative. When we met with him he took the time to explain the entire deal to us. Those questions he could not answer, he referred to his sales manager. They took care of our end of lease with our other car and worked out a deal for us on a new lease that we were very happy with. Michael was extremely patient as we decided on which color. He drove up different cars so we could take a look at them in a well lit garage. He allowed us to take our time and we never felt rushed. Once we had decided we met with the business manager. He had our paperwork done and signed within 15-20 minutes at the most. We left the dealership feeling very confident that we had received a good deal and didn't feel like we had received any kind of high pressure tactics. I would definitely recommend this dealership to anyone. More

The salesperson Brian Reynolds was very professional, friendly, and respectful. We had done our research and had a good idea of what we wanted to pay. The price negotiation was quite professional with no friendly, and respectful. We had done our research and had a good idea of what we wanted to pay. The price negotiation was quite professional with not any haggling at all. Overall experience was very good. More

I must tell you Honda couldn't have been better, it took all of 1 1/2 hours and I drove out in a brand new Civic. Needless to say I won't be looking at any other dealer and will most likely take my business all of 1 1/2 hours and I drove out in a brand new Civic. Needless to say I won't be looking at any other dealer and will most likely take my business to Muller Honda, where they seem to care about the customers needs! Thanks to Michael, Harry and Joe! Michael Barron Glenview, IL More

Brian and the sales manager did a great job cutting through the red tape. They provided a lease price that I could live with. Brian did an excellent job explaining the features of the Accord. They also through the red tape. They provided a lease price that I could live with. Brian did an excellent job explaining the features of the Accord. They also allowed me to change the delivery date (two weeks earlier) with a smile and no complaints. More

The Process of buying my first car was painless and clear. They completly eliminate the stigma of dealers that are trying to trick you into spending more money on a car that isn't what you. The employe clear. They completly eliminate the stigma of dealers that are trying to trick you into spending more money on a car that isn't what you. The employees just want to help you buy a car and its as simple as that. Simple. Fantastic service. More

I was a state away trying to find everything I was looking for in a used vehicle and found it. I called the dealership and talked to the used car salesman, who was pretty nice. The pictures I had seen looking for in a used vehicle and found it. I called the dealership and talked to the used car salesman, who was pretty nice. The pictures I had seen online on consisted of some exterior pics and pictures of the dash & steering wheel none of the seats, carpets, or cargo area. I requested more pics, video, and asked some questions. I did not want to drive 6.5 hours to find any disappointments that I could have known about had I asked or seen the pics. First I was told they could not make a video and there were lots of pics online. Yes, I had seen the ones online but they did not show the whole vehicle and lots of stuff could have been hidden with only those few pics. Then I receive a video but it is of the wrong vehicle. Thanks for that! Anyway, after about 15 emails and a couple of calls I get more photos but still of only the exterior and dash/steering wheel. What's wrong with these people. My questions were not answered but we did agree on a price. They agreed on what I offered so that did make me happy. I began making arrangements to travel there the following Monday (This was on a Friday). I made plans for a babysitter and found someone to go with me (who took off work to go) and sent my credit application to finance it through the dealership to make it easier than contacting my bank on Monday and being out of state. Saturday morning the salesman called and really wanted me to make a deposit so it wouldn't be sold on their busiest day. So, even though I didn't want to I did. $500 deposit to hold the vehicle until Monday. The business manager called and asked a few questions about financing and started on that. Then later that afternoon I get an email from the sales manager that he is sorry but the vehicle was already sold!!!! And my deposit would be refunded. WHAT!!!!!! After all of that they sold it! I called the salesman I had been dealing with and he said that the manager was afraid I would show up and "pick it apart" because I was asking so many questions. Ummmm.....of course I asked a lot of questions, I'm driving 6.5 hours to buy a vehicle I've not driven or seen in person (much less not seen all of)! So after I had made a deposit of $500 to hold the vehicle the manager made a decision to go ahead and sell it to a customer that wanted it Saturday for asking price. I understand business is business but they pressured me into the deposit TO HOLD IT! Then sold it anyway. Had I not made the deposit it would have just been my loss. But not only that, he didn't even had the decency to call me and tell me. He sent it to me in an email and lied by saying he didn't know it was already sold. It was not sold when I made the deposit! So not only that, but he sold it out from under my salesman and he lost the commission. So, not impressed with Sales Manager Luigi! I would not want to work for this guy or buy anything from him. He is the reason car dealers have such a bad name for lying! You really can't believe anything they say! More

Our salesman Marcus was super helpful, polite and really listened to what we wanted. He did not try to push us towards anything and was respectful of our budget. All the other staff was extremely helpful an listened to what we wanted. He did not try to push us towards anything and was respectful of our budget. All the other staff was extremely helpful and nice. I will definitely shop for a car here again! More

Tried to do a cash for clunkers deal and they acted like I had herpes - rude and inefficient. They couldn't figure out the government website and asked for $4500 upfront in case the gov. didn't pay them. I had herpes - rude and inefficient. They couldn't figure out the government website and asked for $4500 upfront in case the gov. didn't pay them. I have bought five cars from them over the years but I'm not going there again. More

After looking at the reviews for Muller Honda I was skeptical whether this was a dealership I wanted to purchase a vehicle from. However, based on the price of the vehicle I wanted, I decided to purcha skeptical whether this was a dealership I wanted to purchase a vehicle from. However, based on the price of the vehicle I wanted, I decided to purchase from Muller and my experience was very good! This was the first time I ever bought a car from a dealership and I was wary of how the negotiating would/should go with them. I decided to take the internet route and negotiate the price via e-mail with Harry Kim (Internet Sales Manager). He was very responsive and in the end he gave me a fantastic price for a 2009 Honda Accord EX. He gave me a quote $2,628 BELOW invoice! When I came into the dealership I met with Harry and Karl Novitskiy and they were very friendly and personable. They honored the quote they gave me and I proceded to go through the routine of paperwork. Karl was very clear and friendly on the paperwork needed. When I went to the Finance guy (don't remember his name), he was very friendly and thorough (very pleased as I wasn't expecting this). He clearly explained options available to me and their cost and when I said "no thanks" he moved on quickly without trying to push me to buy one. Overall, my first experience at Muller was very good and straight forward. I would recommend that others discuss and negotiate the cost of the vehicle via e-mail, phone, and/or fax. Another thing I did is that before I came into the dealer and when Harry provided me a price quote that we both agreed upon, I also asked him to provide me (which he did) all the necessary fees that will be added to the cost of the car so I can get a final out-the-door price. This gave me a chance to verify the fees (if they were plausible) and insure that no new fees were added when I came into the dealer. So in the end, I do recommend this dealership. -Brent More