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Mtn. View Ford

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.8
2,163 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,163 reviews

May 03, 2022

Clear and consistent communication throughout the purchase. MSRP honored even in this turbulent market! Josh was great! More

by billy_phelps
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Newman
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May 04, 2022 -

Mtn. View Ford responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 03, 2022

Chris Yancy ordered my Bronco for me and kept me informed every step of the way. He was helpful and answered all my questions. He did a wonderful job fulfilling my order. More

by Csmith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yancey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2022 -

Mtn. View Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 01, 2022

Sales person who understand people first instead of numbers Jim did a great job understanding my wants and needs More

by dwayneroland0525
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamara Fikes, Jim Viola
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May 01, 2022 -

dwayneroland0525 responded

Jim did a great job understanding our needs, I like to thank him for working with us and another guy help pick out the truck and found what we need but don’t remember his name thank y’all

May 01, 2022

the sale person made the process easy. he set my mind at easy along the way. i left there satisfied. More

by tmilligan216
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Elliott, Craig Beckler
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May 03, 2022 -

Mtn. View Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

April 30, 2022

Very simple process. Easy to close. Finding trucks today is not easy and they found exactly what I was looking for. More

by Vgrizzard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa Coffey, Jim Viola
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Apr 30, 2022 -

Vgrizzard responded

Thanks for all the help.

May 03, 2022 -

Mtn. View Ford responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

April 27, 2022

John has made buying my truck an easy process. Everyone at the dealership is professional and friendly. If you need a truck, I highly recommend Mt. View Ford! More

by bethkelley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gordon, Brandi Conversica, Tamara Fikes
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Apr 29, 2022 -

Mtn. View Ford responded

Hi, our Staff works hard to go the extra-mile for our valued guests! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

April 27, 2022

When you buy a vehicle there make sure they don't try to sell you a $6,000 service contract. READ ALL FINANCE papers before you sign. Also, don't let them try to sell you insurance that covers any dents More

by Phillipsandyb83
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes
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Apr 29, 2022 -

Mtn. View Ford responded

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mtn. View Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact our Sales Manager, Logan Watson, at (423) 756-1331 or loganwatson@mvauto.com at your earliest convenience and we will do our best to make this right.

April 27, 2022

Very nice people, good service, and easy buying experience. I'm very satisfied with my purchase. More

by leecox87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Conversica, Tamara Fikes, Cody Roberts
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Apr 29, 2022 -

Mtn. View Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

April 26, 2022

Great experience Amber was wonderful and very patient on helping me find the right truck and couldn’t of asked for a better salesperson More

by TJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamara Fikes, Amber Pate
Report | Print
Apr 28, 2022 -

Mtn. View Ford responded

Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 26, 2022

Very pleasant experience at this dealership. Jim listened to my needs and helped with the entire process throughout and even followed up after the purchase to make sure everything was satisfacto More

by ndaniels23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamara Fikes, Jim Viola
Report | Print
Apr 28, 2022 -

Mtn. View Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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