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Mtn. View Ford

Chattanooga, TN

4.8
2,163 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,163 reviews

May 13, 2022

Got used car had it 2 weeks another shop informed me that my tires was wore on inside. I got contacted Mtn view ford they said it was my fault and that I did something to make them do that in 900 miles. In r More

by bradley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Lugo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Mtn. View Ford responded

Hi Bradley, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Mtn. View Ford. Please contact our Sales Manager, Logan Watson, at (423) 756-1331 or loganwatson@mvauto.com and we will do our best to make this better. We hope to hear from you soon.

May 16, 2022 -

bradley responded

Called no help still blamed on me! Maybe get a better used car person probably finger gauged the tires and didn’t check the back side definitely seems like a toe issue. But I did it in 800 miles!! xx. Good thing I went to get it lowered and they told me at a GOOD shop or other wise I could have blew a tire and wrecked. Thanks for no help at all. Blame the customer! That’s the Mtn view experience! What a joke!

May 10, 2022

I just bought my second new Ford from John Goodwin at Mountain View Ford in Chattanooga. I would have gone elsewhere if John and Mtn View had been anything less than 5 star! They have it going on in a ve More

by dnicholas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes
May 10, 2022 -

dnicholas responded

New a new car? John Goodwin at Mountain View Ford is the guy to see.

May 11, 2022 -

Mtn. View Ford responded

Hi Dnicholas, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

May 10, 2022

Andrew was very knowledgeable and helpful! He made purchasing our vehicle very easy. We are very happy with our purchase and will definitely refer friends and family to Mtn View Ford. More

by jenniferroberson27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Mtn. View Ford responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

May 09, 2022

Very professional and courteous! Even stayed late to help because I arrived late in the day. More

by shannadawncochran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kassie Stillwell, Brandi Conversica, Tamara Fikes, Tessa Coffey, Jim Viola
May 10, 2022 -

Mtn. View Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

May 08, 2022

I was helped without pressure and I found the right car for me. I purchased same day. More

by Bethcarlson81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Viola
May 10, 2022 -

Mtn. View Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

May 07, 2022

We had a wonderful experience! The staff and Johnny couldn’t have done better! We was greeted with a smile and Johnny worked hard and got us in not only one but two vehicles More

by Aford005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny McKibben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2022 -

Mtn. View Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 07, 2022

It took a long time to receive truck but not dealers fault. Dealership did good job. More

by Ron
Recommend Dealer
Yes
Employees Worked With
Andrew Madron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes
May 09, 2022 -

Mtn. View Ford responded

Hi Ron, thank you for taking the time out of your day to tell us about your experience. Thanks again for your business! Take care!

May 05, 2022

Ron was extremely personable and helpful when I came in to pay off my leased MKC. I have begun the process to purchase a new Lincoln Corsair. Great dealership and staff! More

by pryde68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Elliott
May 06, 2022 -

Mtn. View Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Mtn. View Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

May 05, 2022

Friendly no pressure sales. Make every effort to get every incentive available to bring the cost down. More

by Nana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gordon
May 06, 2022 -

Mtn. View Ford responded

Hi Nana, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

May 03, 2022

Great dealership! The process of buying my new Ford Bronco was smooth and easy at Mountain View Ford Lincoln. More

by reidsmith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Newman, Brandi Conversica, Tamara Fikes
May 04, 2022 -

Mtn. View Ford responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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