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Mtn. View Ford

Chattanooga, TN

4.8
2,163 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,163 reviews

June 21, 2022

They posted about offering people MSRP brand new original price for their current vehicles. I came in and was offered a normal used car value, nothing special. I commented under their Facebook post they were More

by Tracytipton
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Erwin
Jun 23, 2022 -

Mtn. View Ford responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact our Sales Manager, Logan Watson, at (423) 756-1331 or loganwatson@mvauto.com at your earliest convenience and we will do our best to make this right.

June 20, 2022

We have been purchasing Ford vehicles from Mountain View and Kenny Cone for over two decades. We wouldn't continue this relationship if it didn't work. More

by royce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Mtn. View Ford responded

Hi Royce, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

June 17, 2022

We had an awesome experience ordering our new truck at Mountain View Ford in Chattanooga More

by Susan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2022 -

Mtn. View Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2022

He was very nice and patient. I love how easy he made the process was and was really quick with the job too. More

by Tan Tran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawton Willingham
Jun 19, 2022 -

Mtn. View Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

June 17, 2022

They are very professional and honest. They are also very trusting. I am so happy with the used car they help me get and the process was so easy. I was able to do mostly everything online More

by dreamangels1085
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yancey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2022 -

Mtn. View Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 16, 2022

Cody you were great couldn’t have asked for any better salesman than you however the rest of the staff leaves a lot to be desired they are very. The one gentleman there even called me a liar right to my f More

by dust1148
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tamara Fikes, Cody Roberts
Jun 16, 2022 -

Mtn. View Ford responded

Hi, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. Please give us a call to our Sales Manager, Logan Watson, at (423) 756-1331 or loganwatson@mvauto.com and we will do our best to make this better. We hope to hear from you soon.

June 16, 2022

Amber and finance were great. The whole team would come together to answer any questions I had and kept me informed throughout the process. More

by rpewitt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny McKibben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes, Amber Pate
Jun 16, 2022 -

Mtn. View Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 12, 2022

Bought a new Maverick that Patrick helped me customize. I couldn't be more pleased with the vehicle and the outstanding service that was provided. More

by bryan.anthony.soto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Mtn. View Ford responded

Hi Bryan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

June 10, 2022

Johnny was great to work with also Jason wae also great The whole staff made me feel at home thanks for all y'all did More

by ralphgriffith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny McKibben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2022

Mtn View Ford is a great place to look for, test drive, and buy a Ford. John Greene was professional yet friendly and super helpful. They helped make sure I got value for my trade in, and the trade in pro More

by Mike G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes
Jun 08, 2022 -

Mtn. View Ford responded

Hi Mike, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

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