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Mtn. View Ford

Chattanooga, TN

4.8
2,147 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,147 reviews

February 09, 2023

I would like to thank Jim for helping me choose a car and the patience he had while dealing with my whole family. The overall experience was great. More

by calibrit69
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tamara Fikes, Jim Viola
Feb 13, 2023 -

Mtn. View Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

February 08, 2023

Attentive to our needs/wants in a vehicle, understood the price range we needed to stay within. When we finally sat down to talk about the sale, all our requests were granted…even helped us out with a loaner More

by olive_jamie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Newman
Feb 10, 2023 -

Mtn. View Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

February 06, 2023

Great experience & service - Josh was excellent & even knocked my IR rate down significantly more than what my bank was offering! More

by Preston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Newman
Feb 08, 2023 -

Mtn. View Ford responded

Hello Preston, thank you for your kind review; we are happy to pass along your comments to Josh here at Mtn. View Ford! If you're ever in need of more help, please let us know!

February 06, 2023

I liked my experience everyone was friendly. .I feel Chris was very helpful informative..thank you!! More

by Jsctigerfan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Yancey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes
Feb 08, 2023 -

Mtn. View Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at Mtn. View Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 04, 2023

John Green Is probably one of the nicest car salesmen I have ever dealt with. Also come of as very genuine and honest. The sales staff are very courteous And helpful. More

by peanut
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Mtn. View Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

Feb 06, 2023 -

peanut responded

WE had a great experience at Mtn. View Ford with John Green. Highly recommend!!!!!

February 04, 2023

Great experience! Everyone was very helpful and I never felt pressured to make a purchase. Josh and everyone I worked with made the truck purchase quick and pleasant. More

by deansogan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Newman, Tamara Fikes
Feb 06, 2023 -

Mtn. View Ford responded

Hi Deansogan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Mtn. View Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

February 01, 2023

Great dealership with honest leadership. Andrew Madron was our salesman and he took the time to explain all the ins and outs of our Ford F350. He also followed up with us for weeks after the More

by Kyle Debter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Madron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes
Feb 03, 2023 -

Mtn. View Ford responded

Hi Kyle, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

January 31, 2023

Andrew Madron and Jaime are awesome to work with. They made our experience as simple as possible. More

by Ashley Holder
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Madron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Mtn. View Ford responded

Hi Ashley, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

January 31, 2023

I had a very good experience there an they do what they say 100 percent the staff is wonderful More

by Ratidwell30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Newman, Brandi Conversica, Tamara Fikes
Feb 02, 2023 -

Mtn. View Ford responded

Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

Feb 02, 2023 -

Ratidwell30 responded

Grate people

January 30, 2023

Had a bad experience once. So decided to give them a 2nd chance. Well that went even worse. Couldn’t get sale person to respond to messages and get info in a timely manner . (2 More

by Run away
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Centers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Roberts
Jan 31, 2023 -

Mtn. View Ford responded

Shawn, as I mentioned in my response to your Facebook review, we felt like we were making great strides in working together to accomplish your goals of purchasing a premium super duty Ford truck. They don't grow on trees and in order to locate exactly what you requested required multiple calls to several dealers, who like us, are often reluctant to allow other dealers access to their most prized pieces. We never like reading that we've disappointed any customer, and your case is no different. As far as the "shotgunned" approach to getting an amicable finance rate and term for you, you gave us a goal of where you were comfortable and we did our best to accomplish that end result for you. So sorry that you left feeling dejected and frustrated.

Jan 31, 2023 -

Run away responded

Mountain View Ford Lincoln   1.  Never came to your dealership with outside leaning. 2.  I have text messages from your employees showing that the potentially shotgunned just simply stating the fact that your dealership is in business to rip people off, always have always will. We walked away due to Truck having too many things wrong with it or missing also being told different things every time I talk to somebody at the end of the day too much is too much but to try to  on purpose, try to run somebody’s credit in the ground over 1% interest just shows. Then as I stated, I had another vehicle on order through another dealership went in there the next week walked right in sign the papers and left. Then I have to wonder if they were trying to rip somebody off because they didn’t want to bother Truck they had numerous things wrong with it. Also reached out and left messages to Mr. Thorton to call back the only manager that I have talked to one time so I don’t know where the extensive conversations came from never called back. Go to facebook review to see them caught in a lie

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