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Mtn. View Ford
Chattanooga, TN
2,146 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,146 reviews
August 22, 2024
Came up from eufaula, alabama. loved the color and wanted to see in person. Staff was very nice and helpful. Can't wait to get title and final paperwork to get my personal tag on loved the color and wanted to see in person. Staff was very nice and helpful. Can't wait to get title and final paperwork to get my personal tag on my, Eleanor!!! More
by earlfuhrmans
August 21, 2024
It was a good experience, they made possible for me to get the vehicle of my choice with a price and payment I could afford! get the vehicle of my choice with a price and payment I could afford! More
by franmol
August 14, 2024
Very responsive, gave me every option to test drive and preview the vehicle and were very reasonable in no-pain negotiations. preview the vehicle and were very reasonable in no-pain negotiations. More
by scott.cottrell
Employees Worked With
August 13, 2024
The staff was easy to work with. Most was completed over the phone and made it extremely easy. Most was completed over the phone and made it extremely easy. More
by Nate
August 11, 2024
Great with communication and very friendly all around. Got me in the car I ultimately wanted and I couldn’t be happier Got me in the car I ultimately wanted and I couldn’t be happier More
by taylorannmarie14
August 11, 2024
Great experience as a first time customer with Mtn View Ford! Found the vehicle I wanted online, made a visit, and salesman Rob Carillo was terrific in helping make the purchase. Would also recommend finan Ford! Found the vehicle I wanted online, made a visit, and salesman Rob Carillo was terrific in helping make the purchase. Would also recommend finance manager Rodney Grimes. More
by BWS
August 06, 2024
Mtn. View Ford helped me with everything I needed to make my vehicle purchase. Will definitely be back next time I’m shopping for a vehicle. View Ford helped me with everything I needed to make my vehicle purchase. Will definitely be back next time I’m shopping for a vehicle. More
by amack3540
July 26, 2024
They were super nice and very helpful. They were also patient as I was purchasing my very first vehicle. They were also patient as I was purchasing my very first vehicle. More
by megferrel
July 25, 2024
I feel like I got ripped off by the finance department and they won't reply to emails or call back. Very unprofessional and unhelpful post sale. and they won't reply to emails or call back. Very unprofessional and unhelpful post sale. More
by lwgarland
July 24, 2024
Worst car purchase I’ve ever made! !Purchased a 2017 jeep wrangler on 6/8/24. The salesman I had didn’t know much about jeeps. Someone else had to come out and help with the sale. The !Purchased a 2017 jeep wrangler on 6/8/24. The salesman I had didn’t know much about jeeps. Someone else had to come out and help with the sale. The car was on E when we test drove and had to fill up the tank while waiting for loan paperwork was processing. The car was not detailed at all. Just typical things that dealers usually do when you purchase a vehicle. Mind you they had plenty of advance notice knowing I was driving 3.5 hours to look at the vehicle which I scheduled almost a week in advance for an appointment to view the vehicle. Owned it for a week and the car wouldn’t as of 6/16/24. I originally left this review on 6/16 but was contacted the by dealership on Monday 6/17 and was asked to pull my review and give them the opportunity to see what was wrong with it after I let them know I was having it towed to my mechanic but they did I needed a whole new motor. I then contacted mt. view and they requested I take it to my local Jeep dealership. It took over a week for my vehicle to get in. They found that a nut was loose in the motor that got stuck in a valve causing it to misfire. The Jeep Dealership said it was in there from possibly the last person who messed with the motors. Supposedly Mr. view does a thorough 100 point inspection but the air filter and air flow sensor were so dirty and the sensor even had oil in it. Really hated to have traded my 2017.5 Nissan platinum Murano that was in great condition and a Nissan certified preowned. On 7/9/24 I got a text saying I needed to sign an affidavit for my tags to be transferred which I signed papers day of purchase on 6/8/24. As of 7/24/24 I still don’t have my updated registration. More
by Ashleylowe122
