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Mtn. View Ford
Chattanooga, TN
2,448 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,448 reviews
September 04, 2025
Got in quick, got out quick. Not too much to say all the staff were friendly, great service. Not too much to say all the staff were friendly, great service. More
by ellisxaiven
Employees Worked With
September 03, 2025
They are very knowledgeable, helpful, and treat you like a person instead of a sale. I highly recommend Mountain View Ford. a person instead of a sale. I highly recommend Mountain View Ford. More
by Josh
Verified CustomerSeptember 02, 2025
Shawn York is the salesperson I worked with. Excellent communicator took the time to test drive multiple vehicles and find the right vehicle for me. Excellent communicator took the time to test drive multiple vehicles and find the right vehicle for me. More
by JD
September 02, 2025
Out of town buyer who negotiated truck deal over the phone. When I got to the dealership to view the truck the passenger air bag was lit up. Dealership fixed the issue and then shipped the truck to my h phone. When I got to the dealership to view the truck the passenger air bag was lit up. Dealership fixed the issue and then shipped the truck to my home. While the airbag light should have been caught before I arrived Mt View did everything they could to make me a happy customer. More
by stevendodum
September 02, 2025
They were very friendly and helpful. Made sure I got the best deal available. Great service, went above and beyond to get me in the vehicle I wanted Made sure I got the best deal available. Great service, went above and beyond to get me in the vehicle I wanted More
by JONREDWARDS117
September 01, 2025
Best dealership ever, i had a great experience with both Race and Justin. Give them a raise Race and Justin. Give them a raise More
by PSUMMYR
September 01, 2025
I have purchased many NEW FORDs in my lifetime. Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being detailed. and no gas, and no temp tag. I waited over 45 minutes for my car. I had driven 90 minutes to get there.... so the walk around explanation was non-existent. The 2 yr FORD maintenance warranty that the sales associate, and finance person promised was not even valid for this model. They had to comp me that warranty because sales and finance did not know the details. I sent a detailed email of issues to Mike Thornton, General Manager soon after my poor delivery, and he has never returned my communication. I have never heard back from the sales associate, Mike Cates. It has been over two weeks now...There is ZERO follow-up from Mtn. View Ford. I would NOT RECOMMEND purchasing a car from them. Find another FORD dealer that wants to earn and keep your business. More
by TIM.PANGONAS
August 31, 2025
Is a good dealership to come to and get good deals and wasn’t hard or long to do the paper work. Very nice people. wasn’t hard or long to do the paper work. Very nice people. More
by A99DAVIS
August 30, 2025
Everyone was patient and easy to work with. The experience was very enjoyable. Great customer service The experience was very enjoyable. Great customer service More
by CAROLE.DELGADO2021
August 30, 2025
Chris,Jamie and Zach were absolutely wonderful! So kind and made buying a new car enjoyable! Definitely recommend them to anyone! So kind and made buying a new car enjoyable! Definitely recommend them to anyone! More
by STACY.STANSELL
