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Mtn. View Ford
Chattanooga, TN
2,154 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,154 reviews
March 15, 2009
Found great deal on internet for a car for my daughter. Shaun and I talked on the phone and sealed the deal. Drove down next day and it was ready to pick up. Looked good. Clean transaction. Friendly folks. Shaun and I talked on the phone and sealed the deal. Drove down next day and it was ready to pick up. Looked good. Clean transaction. Friendly folks. Good price. Worth driving the distance to get the right combination. Best of all, got 43 MPG on 2008 Focus SE on way home. I really liked that! -Don More
by DonA
Employees Worked With
Shaun Kessler
March 09, 2009
Don, my first contact, per internet follow-up, was excellent, as was Rodney at the dealership. There was a delay in getting the attention of the financing office, that was mildly irritating, but the f excellent, as was Rodney at the dealership. There was a delay in getting the attention of the financing office, that was mildly irritating, but the finance gentleman helped us very much. He was the only one available that day. Next time we buy a Ford, it will be at Mountain View. More
by mjmahn
Employees Worked With
Rodney and Don
March 06, 2009
Dear Don, "Stoney" and I would like to say thanks for Dear Don, "Stoney" and I would like to say thanks for the friendly and courteous treatment that we received at Mtn. View Ford. Everyone that we had Dear Don, "Stoney" and I would like to say thanks for the friendly and courteous treatment that we received at Mtn. View Ford. Everyone that we had any dealings with were very nice. We were very pleased with Bo, as our Sales Representative; You, as our initial contact person; Jason, who did the paperwork and any other that we came into contact with during the process. Thanks again for all the assistance in our dealings with the dealership. More
by destone437
Employees Worked With
Bo Walls, Jason Rose, Don Erwin
February 26, 2009
We were looking for a Lincoln Town Car. My hubsand found the one we purchased on Mtn View's website. Rodney Grimes responed to our emails. He was very professional(not the high pressure type of sales perso the one we purchased on Mtn View's website. Rodney Grimes responed to our emails. He was very professional(not the high pressure type of sales person). Rodney answered our questions and kept in contact every few days. During the course of our purchase we were introduced to several members of the sales team. Everyone was very professional and helpful. Our purchase was a enjoyable experience. Please give Rodney Grimes a call or email when you are ready to start your shopping for a automobile. Ray and Betty Hickerson More
by bhickerson
Employees Worked With
Rodney, Shuan, Gary, Don and Mike
February 18, 2009
i sent e-mail to several dealerships to inquire about price. bo was the first to reply and answered all my questions. at the dealership bo made the proccess of buying a new vehicle easy. bo found the col price. bo was the first to reply and answered all my questions. at the dealership bo made the proccess of buying a new vehicle easy. bo found the color flex i was looking for, i picked up my new flex yesterday and i am completely satisfied. More
by kim tomshack
Employees Worked With
Bo Walls
February 01, 2009
We had been shopping around for an 2008 Avalanche, and had found one at a local Chevy dealer. We had made an offer to them & were negotiating for a few days which was very frustrating. I found the Avalanc had found one at a local Chevy dealer. We had made an offer to them & were negotiating for a few days which was very frustrating. I found the Avalanche on the internet on Mtn View Chevy's website & scheduled a test drive for Friday 30, 2009. I was on Mtn View's lot for fifteen minutes & had made an offer that was accepted. I work a lot of overtime on my job, which is out of town, Mtn View saved me a lot of time which I appreciate very much. This is my 4th vehicle I have purchased from Mtn View over the years & I have been very pleased with the deals I have gotten. We are happy with the trade value they gave us for our Ford Taurus, they gave us more than the Chevy dealer with no negotiating. The way we were treated, & overall experience was easy, trading vehicles can be frustrating, Shaun & Don made it a simple, enjoyable deal, I will buy my next vehicle from Mtn View without question. Thanks for your help & we look forward to future purchases with Mtn View. More
by TVAVOL
Employees Worked With
Don Erwin, Shaun Kesler
December 31, 2008
Shaun and everyone we dealt with went above and beyond. We were very pleased with the professionalism and politeness we received. We perfomed some reseach on line and came into contact with Shaun via the w We were very pleased with the professionalism and politeness we received. We perfomed some reseach on line and came into contact with Shaun via the web, his initial call was not "pushy" and we felt comfortable speaking with him. More
by bfritts
Employees Worked With
Shaun Kesler
December 23, 2008
I would have to say this is the easiest and most pleasant car buying experience I have ever had. Rodney had me complete the financial information online and when I arrived at the dealership all I had to do w car buying experience I have ever had. Rodney had me complete the financial information online and when I arrived at the dealership all I had to do was pick out a car. Rodney had one he suggested and it was perfect. Everyone I dealt with was extremely friendly and helpful. I have always owned Fords since I feel buying a vehicle is a large enough purchase to buy American made to help the American economy. I will return to Mtn View when it comes time to buy my next car. I was suprised at how easy and comfortable it was to buy a car. Rodney Grimes is a great saleman and not your typical sales guy. I really appreciate his help and Mtn View for all their assistance. Thanks to all! More
by Louise3015
Employees Worked With
Rodney Grimes
November 26, 2008
i bought an 05 xl escape, from mr erwin my lady friend was greatly influenced by this sales rep,i felt i was being over charged however went forward with the deal.today i stopped by to possibly trade for was greatly influenced by this sales rep,i felt i was being over charged however went forward with the deal.today i stopped by to possibly trade for a more suitable vehicle since my lady is now x,and found that i had really been had,not only paid too much but way too much ,now im stuck with a vehicle.i even like less after finding out how badly i was shucked,i was offered on a trade 6000.00 dols less than my remaing note.this negative vehicle worth must keep you all laughing but i assure you this it was a one time stick,never again i will not be back and will advise anyone to be very careful here..no wonder fmco has problems!!im going to give tem more if i can!! claude miller 2514 union ave. chattanooga,tn.37404 More
by claude miller
Employees Worked With
erwin
November 17, 2008
My wife bought her car at Mtn. View ford in 2003. We have had it serviced there ever since. I have also had my F-150 serviced ther as well. We knew that it costs a little more to get your vehicle serviced at had it serviced there ever since. I have also had my F-150 serviced ther as well. We knew that it costs a little more to get your vehicle serviced at a dealership but thought it was worth it because they would always repair it on the same day and knew what they were doing. Last Thursday evening my wife took her Ford Focus in to have a noise checked out and to get an oil change. She was called at 10:30 a.m. by Gary the next morning and told the noise was a loose plastic guard under the front of the car and that the oil had been changed. The price was $85.00 for checking out and repairng the loose guard and $27.99 fo the oil change. We were told the vehicle was ready to be picked up and the total was about $112.00 before tax. He also said that the front brakes needed replacing for $179.00 but we chose to wait on that untill another time. We had to go to the hospital and told him we would pick up the car later Friday or Saturday morning. We were called again at 1:30 P.M. by Gary. I spoke to him this time and he told me that the car was ready and the price was $240.00. I knew that he had told my wife that it was $112.00 earlier and that the car was ready but I hadn't spoken to him so I told him that I would have her call him back. When she called him back to explain how the price had more than doubled. He said that they had done a software update on the cars computer and that he was not aware of it before. They are supposed to call before they do any repairs to get authorization like they had done earlier with the brakes but we received no such phone call. When we went in Saturday morning to pick up the car the cashier and the other worker on duty could not help us. We were told that if she wanted to get the car we had to pay and that she could call back on Monday to speak to the service manager. We went ahead and paid because my wife neede her vehicle to get to work. When she called the service manager on Monday he was rude and told her that since she had signed some paper that she had to pay and that she needed to pay attention to what she signed. We will not be buying any more cars from this dealership or using it for service. If you do take your vehicle there to get serviced don't beleive what they tell you on the phone or in person. It is what is in the 6 page paper they make you sign to get your vehicle back that matters. When you go to the cashier to pay you can see all these letters with positive feedback on the corkboard. That made me laugh because we were having an issue and couldn't get it resolved or even get a decent explanation while we were standing here in front of this corkboard full of these nice letters thanking them for doing such a great job. P.S. A couple of days after I posted this review I was contacted by Don Erwin at Mountain View Ford. He explained what had happened, apologized for the misunderstanding and we came to an agreement that my wife and I are satisfied with. It is good to know that there is someone who cares and will respond when a customer feels like they have been taken advantage of or mistreated. More
by angrycustomer007
Employees Worked With
GARY DON ERWIN
