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Mtn. View Ford

Chattanooga, TN

4.8
2,146 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,146 reviews

March 18, 2009

Bo Walls is excellent! I was checking out the Flex online and entered my zip code and email address. I immediately received a message from Bo which initiated the most unique sales experience of my li More

by IAmLegend2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Walls
Mar 18, 2009 -

Mtn. View Ford responded

I must say, this customer became a LEGEND with us. Our entire Internet Sales Team enjoyed watching the email conversations expand over a 10 day time period to finally well over 100 emails back and forth between Bo and Ms. LEGEND. What really makes it fun for us is the fact that a Completely Satisfied Mtn View Customer is out there telling the car and truck buying public that Mtn View IS DIFFERENT. If you don't believe it, just ask her. If it had taken 250 emails and 6 months before she was comfortable with her buying decision, we would still give her the same courteous attention as we did for the 10 days. Put us to the test. Other dealers personally type their "cutsomer testimonials" on their websites, the reason we use Dealer Rater and support the independent review process is that these testimonials are REAL and un-enhanced. Keep up the great work BO, and Ms. LEGEND, don't forget about that first oil change appointment. :)

March 16, 2009

Mountain View Ford is outstanding. Shaun Kesler, Internet Sales Manager, gave us the best price on our new 2009 F150 and a better trade-in value. While that may sound impressive enough, you should More

by RJS in Cashiers, NC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Kesler
Mar 18, 2009 -

Mtn. View Ford responded

As times change, so does our Internet Sales Department. RJS forgot to mention that another reason he drove 160 miles and passed probably 15 Ford dealers on the way to Mtn View was the fact that he first met Shaun on one of Shaun's YouTube video vehicle walk around videos on the 2009 F-150. Shaun knows the product he sells like nobody else therefore you, our customer, feels confident that you will get straight answers to your serious questions. Check out all Shaun's YouTube videos by looking up "Your Chattanooga Ford" on YouTube.

March 15, 2009

Found great deal on internet for a car for my daughter. Shaun and I talked on the phone and sealed the deal. Drove down next day and it was ready to pick up. Looked good. Clean transaction. Friendly folks. More

by DonA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shaun Kessler
March 09, 2009

Don, my first contact, per internet follow-up, was excellent, as was Rodney at the dealership. There was a delay in getting the attention of the financing office, that was mildly irritating, but the f More

by mjmahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney and Don
March 06, 2009

Dear Don, "Stoney" and I would like to say thanks for Dear Don, "Stoney" and I would like to say thanks for the friendly and courteous treatment that we received at Mtn. View Ford. Everyone that we had More

by destone437
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Walls, Jason Rose, Don Erwin
February 26, 2009

We were looking for a Lincoln Town Car. My hubsand found the one we purchased on Mtn View's website. Rodney Grimes responed to our emails. He was very professional(not the high pressure type of sales perso More

by bhickerson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney, Shuan, Gary, Don and Mike
February 18, 2009

i sent e-mail to several dealerships to inquire about price. bo was the first to reply and answered all my questions. at the dealership bo made the proccess of buying a new vehicle easy. bo found the col More

by kim tomshack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Walls
February 01, 2009

We had been shopping around for an 2008 Avalanche, and had found one at a local Chevy dealer. We had made an offer to them & were negotiating for a few days which was very frustrating. I found the Avalanc More

by TVAVOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Erwin, Shaun Kesler
December 31, 2008

Shaun and everyone we dealt with went above and beyond. We were very pleased with the professionalism and politeness we received. We perfomed some reseach on line and came into contact with Shaun via the w More

by bfritts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Kesler
December 23, 2008

I would have to say this is the easiest and most pleasant car buying experience I have ever had. Rodney had me complete the financial information online and when I arrived at the dealership all I had to do w More

by Louise3015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Grimes