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Mtn. View Ford

Chattanooga, TN

4.8
2,146 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,146 reviews

May 08, 2009

I had a great experience shoping at Mountain View. The salesman was very friendly and answered all of my questions. He had very detealied infromation about the features of my new Escape. He also was able More

by DHarvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Grimes
April 27, 2009

Shawn was terrific! He did what he said he would do and didn't BS me. I really liked his direct to the point way of dealing with the customer. I can not be happier with the Mustang or the entire experience More

by danmoreschi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Kessler
Apr 28, 2009 -

Mtn. View Ford responded

We are so pleased that Dan came back to Mtn View, via eBay, to buy another dream car. His Mustang Convertible is every Mustang Lover's pick. Thanks Dan also for all you do for our veterans by helping in their recovery.

April 22, 2009

Rodney Grimes was very professional and knowledgable. He answered our questions and gave us the information we needed to make our decision to purchase the Fusion. We were comparing cars and had not planned More

by shirway
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Grimes
April 22, 2009

Shaun went the extra mile to ensure the truck was ready Shaun went the extra mile to ensure the truck was ready when I arrived. He managed the titling and registration in Alabama very quickly and smoothly More

by Flagship
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Kesler, Josh Newman
April 15, 2009

Everything I do "runs" through the internet. This was the BEST internet experience I have encountered in a long time. You guys are good. Keep up the great work. You will sell more automobiles. I do appreciat More

by chat404
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Grimes...Finance Manager, my apologies. Don't remember his name.
April 15, 2009

Shaun responded quickly to all E-mails and phone calls. I wanted a CD player installed in the truck I was going to buy. Shaun went out of his way to find a player. He even had a part overnighted to get it in More

by hshill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Kesler
April 09, 2009

Shaun (our first contact) went out of his way to make sure we had all relevant information as well as patiently explained our options and available ways of getting a new truck. Through 6 or 7 e-mails, an More

by klaproth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun, and Don
April 07, 2009

RJS in Cashier, NC here again. I wanted to add that when you phone the Internet Sales Team at MV Ford, you get Don Erwin's enthusiastic voice, promising you that your sales and accessories needs will be sat More

by RJS in Cashiers, NC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Kesler, Don Erwin
April 01, 2009

I searched online for the truck I wanted and found it in stock at Mt. View. The salesmen were extremely quick to take care of me. Mt.View made the purchase extremely pleasant. I am a first time customer More

by bossvan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Grimes
March 27, 2009

I sent inquiries to the dealership 3 times to try and get a price on a new Ford Escape Hybrid. I tried Ford's website, MVford.com and even saw you had cars on EBAY and sent a message that way. After posting More

by Hunter1123
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
DON
Mar 31, 2009 -

Mtn. View Ford responded

After finding the "hole" in our safety net, we've been able to make good contact with this customer and hopefully we'll be able to find the perfect Escape at the targeted price. Your patience is greatly appreciated.

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