Mtn. View Ford

After requesting information through Mtn, View's web site I received an immediate response from Randy Grimes at Mtn View. I also requested information from two other dealers via the internet, but received a I received an immediate response from Randy Grimes at Mtn View. I also requested information from two other dealers via the internet, but received a response from only one other, and that on the next day. Randy was extremely helpful in providing the information I needed. That same day I visited the dealership and was very pleased with the helpful, pleasant and courteous reception I received. After a test drive and some valuable information from Randy, I purchased the automobile that met my needs, a 2009 Lincoln Towncar. Overall, my experience was great, and I would recommend your dealership, and Randy Grimes, to anyone. More

I had no intention of buying my vehicle that particular day. I have never owned a Ford, all Honda's since '85. Chevy's before that. Rodney made the entire experience easy, and helped me feel confident abou day. I have never owned a Ford, all Honda's since '85. Chevy's before that. Rodney made the entire experience easy, and helped me feel confident about Ford.Great vehicle and experience thus far. The instruction when picking the Escape up was awesome. More

David was courteous and very helpful throughout the process of purchasing the car. He took the time to answer or find the answers to the questions that I had about the car. He also went to the maintena process of purchasing the car. He took the time to answer or find the answers to the questions that I had about the car. He also went to the maintenance department to find out the answers to the questions I had about the maintenance costs of the vehicle. More

Our experience was, on the whole, entirely satisfactory. Shawn handled the actual sale of the car expertly. Had we only dealt with him, this entire review would have been all "5s". I made an appointment Shawn handled the actual sale of the car expertly. Had we only dealt with him, this entire review would have been all "5s". I made an appointment with Rodney and arrived at precisely the right time, but he was not available as he was with another customer. That did not impress me. What was the point of making and keeping an appointment if my sales guy is not going to be available when I arrived? His partner, David, offered to work with me. He seemed almost disinterested in my business; he failed to introduce himself or ask my name, or display any semblance of enthusiasm about my buying needs. It seemed to me that he had sized me up as someone who was not serious about buying a car, which could not have been less accurate. He did ask my name after I indicated that I had contacted Rodney and found me in the system prior to interacting with me to learn my needs--it was as if he would rather have looked me up in the computer than talk to me face to face. Frankly, I almost left the dealership because compared with the service I had just received at the local Honda dealer, I was very unimpressed. Things improved from there. David did a decent job showing me the car and discussing its features, after I prompted him to do so. When we returned to the showroom, Rodney appeared, introduced himself, and apologized for not being available when I arrived. I left the dealership very impressed with the Fusion and feeling that the dealership had (barely) met the standards necessary for me to consider doing business with them. Shawn called me later in the day and we quickly agreed on a price. My experience in buying the car at that point was outstanding. Shawn was knowledeable, courteous, and took the time to explain everything to us. We did chat with David for part of the time and he was friendly and pleasant I would recommend Mountain View Ford and would refer people to Shawn. More

We purchased a new Lincoln Towncar, from the above dealership. Over the years I have purchased many new and used cars. Never from any dealership from several parts of the country have I met with suc dealership. Over the years I have purchased many new and used cars. Never from any dealership from several parts of the country have I met with such helpful and knowledgeable staff. I would also like to mention that after the great service during the purchase experience there was a slight mechanical issue with the vehicle. The service provided by the dealership was also FAR ABOVE MY EXPECTATIONS. The advisor with whom I dealt (Chad Baskette) kept me updated with the necessary information to get me back into my new vehicle in a most timely manner even though it required the car be kept over a couple of days. I was furnished with a rental car at no charge since I was on my way for an out of town visit when I brought the vehicle in for the needed service. I would recommend this dealership and all their staff to any friend or family member without reservation. Please pass my thanks for the wonderful service to the entire staff. More

I instant messaged the company that morning and got a response immediately, David answered all my questions. When we went to the dealership we was treated like a King and Queen from the minute we walked response immediately, David answered all my questions. When we went to the dealership we was treated like a King and Queen from the minute we walked in the door. Everyone was very nice. They were never pushy. We had some credit problems in the past and they worked very hard to get us the deal that would work for us. More

David was my contact from my first interest in purchasing a new car from Mountain View via email. He provided me with much information covering the car that I desired to purchase. Upon arrival at the deale a new car from Mountain View via email. He provided me with much information covering the car that I desired to purchase. Upon arrival at the dealership, he greeted me with much enthusiasm and sincerity. He worked very hard and long to find a car in his inventory that matched what I desired to purchased and which was within my price range. I really appreceiate all his efforts that he made and I am extremely satisfied with the results of his efforts because the car has met all my expectations. I would most hardly recommend Mountain View as the perfect place to purchase a vehicle and especially David Brunner. So Thanks again for all the help More

There were no excuses or last minute "sorry I forgot that" changes. What was promised was delivered! Experiance over 40 years of buying cars has been fraught with attempted last minute add-ons, this was that" changes. What was promised was delivered! Experiance over 40 years of buying cars has been fraught with attempted last minute add-ons, this was a refreshing change. Also, the overall service capabilities of the dealership was impressive. Many dealerships now practice a "sell and forget" program, since they have nothing of substance to back them up in the service dept. More

I was treated like i was important and no question was too trivial. I was shown more about the Ford truck on the inside such as frame, advanced safety features, and many excellent points on the strong sus too trivial. I was shown more about the Ford truck on the inside such as frame, advanced safety features, and many excellent points on the strong suspension and handlimg features than I could find anywhere else. The knowledge the sales people had of the trucks I was looking at was amazing. There was no question they couldn't answer and i liked that very much. The sales people were very professional and made sure I knew as much information as possible to help with my selection. I did not feel pressured to make a purchase when I first left the lot to think about what I learned about Ford products. This helped me make a very clear decission of what i wanted and what I would be happy with. The whole experience from beginning to end was a pleasant one. When I drove my truck off the lot I was confident as long as I owned the vehicle I would always be taken care of by the Mountain View Ford Team. More

I recently ordered a Ford Escape Hybrid from Mountain View Ford in Chattanooga. I knew what I wanted and was able to get a fair price quickly and without the usual dealership hassle. I attempted to buy View Ford in Chattanooga. I knew what I wanted and was able to get a fair price quickly and without the usual dealership hassle. I attempted to buy the vehicle through the online process at several Ford and Mercury dealerships in the Davidson and Williamson county area before contacting Mountain View Ford. However, at those dealerships, I was not able to get a reasonable price without engaging in the traditional negotiation process. The reason I have purchased my last three new vehicles online is to avoid that hassle. David was very thorough in making sure the vehicle I am ordering will have the exact specifications I want when it arrives. I live in Middle Tennessee and have never been to the Mountain View Ford dealership but look forward to going there when it arrives. If you enjoy a hassle free auto buying experience, I recommend you give David Brunner at Mountain View Ford a shot at your business. I will try to remember to post an update when my vehicle arrives. I am confident the remainder of the process will go well. More