Mtn. View Ford

Mountain View Ford helped me find the exact car I wanted. They did not have it on the lot but they found it and had it brought to the dealership. I am completely satisfied with my purchase and know that my They did not have it on the lot but they found it and had it brought to the dealership. I am completely satisfied with my purchase and know that my new Escape will serve me well in the years to come. Mountain View Ford has taken excellent care of me during my purchase and after. They have gone above and beyond to make sure I was completely satisfied. More

Mountain Veiw Ford has great customer service. I very much appreciated their "no pressure" approach when it came to dealing with me. Jon and the rest of the staff were honest and easy to work with. I w much appreciated their "no pressure" approach when it came to dealing with me. Jon and the rest of the staff were honest and easy to work with. I would definitely do business with them again. Thanks guys! More

Joy our salesman was very friendly and very knowledgable about vehicles we looked at..would love to have him as salesperson again...Jason bent over backwards to please us in the financial area..We really en about vehicles we looked at..would love to have him as salesperson again...Jason bent over backwards to please us in the financial area..We really enjoy buying from Mt. View and Ford has not let us down yet and I am sure, in the future, we will be back to make another purchase...Keep up the good work guys.... More

David took the time to work with me in a difficult situation and got me a great car. I appreciate the kindness and willingness to work with me and find me a lender along with a fantasitic vehicle at a situation and got me a great car. I appreciate the kindness and willingness to work with me and find me a lender along with a fantasitic vehicle at an unbelievable bargain. David has my vote and seal of confidence and I will recommend him to all my family and friends....and every single person on the staff were courteous, attentive and very helpful. Mt. View is my dealer for life. More

After requesting information through Mtn, View's web site I received an immediate response from Randy Grimes at Mtn View. I also requested information from two other dealers via the internet, but received a I received an immediate response from Randy Grimes at Mtn View. I also requested information from two other dealers via the internet, but received a response from only one other, and that on the next day. Randy was extremely helpful in providing the information I needed. That same day I visited the dealership and was very pleased with the helpful, pleasant and courteous reception I received. After a test drive and some valuable information from Randy, I purchased the automobile that met my needs, a 2009 Lincoln Towncar. Overall, my experience was great, and I would recommend your dealership, and Randy Grimes, to anyone. More

I had no intention of buying my vehicle that particular day. I have never owned a Ford, all Honda's since '85. Chevy's before that. Rodney made the entire experience easy, and helped me feel confident abou day. I have never owned a Ford, all Honda's since '85. Chevy's before that. Rodney made the entire experience easy, and helped me feel confident about Ford.Great vehicle and experience thus far. The instruction when picking the Escape up was awesome. More

David was courteous and very helpful throughout the process of purchasing the car. He took the time to answer or find the answers to the questions that I had about the car. He also went to the maintena process of purchasing the car. He took the time to answer or find the answers to the questions that I had about the car. He also went to the maintenance department to find out the answers to the questions I had about the maintenance costs of the vehicle. More

Our experience was, on the whole, entirely satisfactory. Shawn handled the actual sale of the car expertly. Had we only dealt with him, this entire review would have been all "5s". I made an appointment Shawn handled the actual sale of the car expertly. Had we only dealt with him, this entire review would have been all "5s". I made an appointment with Rodney and arrived at precisely the right time, but he was not available as he was with another customer. That did not impress me. What was the point of making and keeping an appointment if my sales guy is not going to be available when I arrived? His partner, David, offered to work with me. He seemed almost disinterested in my business; he failed to introduce himself or ask my name, or display any semblance of enthusiasm about my buying needs. It seemed to me that he had sized me up as someone who was not serious about buying a car, which could not have been less accurate. He did ask my name after I indicated that I had contacted Rodney and found me in the system prior to interacting with me to learn my needs--it was as if he would rather have looked me up in the computer than talk to me face to face. Frankly, I almost left the dealership because compared with the service I had just received at the local Honda dealer, I was very unimpressed. Things improved from there. David did a decent job showing me the car and discussing its features, after I prompted him to do so. When we returned to the showroom, Rodney appeared, introduced himself, and apologized for not being available when I arrived. I left the dealership very impressed with the Fusion and feeling that the dealership had (barely) met the standards necessary for me to consider doing business with them. Shawn called me later in the day and we quickly agreed on a price. My experience in buying the car at that point was outstanding. Shawn was knowledeable, courteous, and took the time to explain everything to us. We did chat with David for part of the time and he was friendly and pleasant I would recommend Mountain View Ford and would refer people to Shawn. More

We purchased a new Lincoln Towncar, from the above dealership. Over the years I have purchased many new and used cars. Never from any dealership from several parts of the country have I met with suc dealership. Over the years I have purchased many new and used cars. Never from any dealership from several parts of the country have I met with such helpful and knowledgeable staff. I would also like to mention that after the great service during the purchase experience there was a slight mechanical issue with the vehicle. The service provided by the dealership was also FAR ABOVE MY EXPECTATIONS. The advisor with whom I dealt (Chad Baskette) kept me updated with the necessary information to get me back into my new vehicle in a most timely manner even though it required the car be kept over a couple of days. I was furnished with a rental car at no charge since I was on my way for an out of town visit when I brought the vehicle in for the needed service. I would recommend this dealership and all their staff to any friend or family member without reservation. Please pass my thanks for the wonderful service to the entire staff. More

I instant messaged the company that morning and got a response immediately, David answered all my questions. When we went to the dealership we was treated like a King and Queen from the minute we walked response immediately, David answered all my questions. When we went to the dealership we was treated like a King and Queen from the minute we walked in the door. Everyone was very nice. They were never pushy. We had some credit problems in the past and they worked very hard to get us the deal that would work for us. More