Mtn. View Ford
Chattanooga, TN
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I have taken my car to Mountain View Ford numerous times, however they would not complete the warranty work needed for my transmission. Every time I have had an encounter with Mr. Todd the manager he has bee however they would not complete the warranty work needed for my transmission. Every time I have had an encounter with Mr. Todd the manager he has been rude and unprofessional. After filing a complaint with Ford Motor Company I picked up my car from Mtn. View Ford and another Ford Dealer is now fixing the car the way it should have been fixed 20,000 miles ago instead of just telling me this is how the car is suppose to run. I have talked to the BBB, a few lawyers, and the news channel today and they all have given me support for the next view steps which I will be taken within the next few days. I am very upset with Mtn. View Ford and the management has not tried to help or be supportive. After this post Shaun made contact with me and is working to get the problem with my fiesta fixed! I will post again when fiesta is working correctly! Shaun has been nice, caring and professional the entire process since my original post and has changed my overall opinion of mountain view ford! More
I'm the kind of buyer some dealers must dread. I do weeks of research online before I set foot on a lot. No, I'm not going to buy today. My budget? Not your concern - my budget is the lowest price I ca weeks of research online before I set foot on a lot. No, I'm not going to buy today. My budget? Not your concern - my budget is the lowest price I can get for the car I want. For many of us, a new car, after a house or perhaps your kids' college tuition, is the most significant purchase you'll make, so it's important to do it well, get the lowest price, and ask good questions. I have a file of seven Atlanta-area dealers I spoke with first, before Mt. View Ford. Because I decided on specific options, color, etc., it was hard to find the right car, and I was ready to order. Then I called Mt View, and now I'm driving a 2014 Escape on Atlanta interstates with their dealer's logo on the back. You want a clear deal? Fairness with as much transparency as you can find in a car dealer? Work online with Shaun Kesler. And if you live near Chattanooga, don't think you can find a better deal here in Atlanta. It's in your own backyard. More
Thanks to Lacey & Shaun @ Mtn. View Ford for excellent service today! They took their time with us and made sure that we got exactly what we wanted - a beautiful 2013 Explorer. We will definitel excellent service today! They took their time with us and made sure that we got exactly what we wanted - a beautiful 2013 Explorer. We will definitely be back to see them for any future vehicle purchases. Thanks, guys! More
I visited the website and requested information on a Ford Focus. I rec'd a reply from Jarett Worley. He called me a few times and I told him we were getting ready to look about a car. He wanted to set up Focus. I rec'd a reply from Jarett Worley. He called me a few times and I told him we were getting ready to look about a car. He wanted to set up a time that we could meet for a test drive, etc. In the meantime, we decided to go with another Ford dealer in the area. I rec'd a call today from Jarett who left a voicemail requesting I call him back. When I told Jarett we decided to go with another dealer, he got smart with me over the phone. He said that I had been "short" with him from the beginning so it was probably best that we went with the other dealer. I was totally shocked that he would say this to me. That is certainly no way to speak to a customer. It is safe to say that I will never do business with this dealer and will not be recommending them to any of my friends. More
this has been the worst dealership ever. I didn't buy from them and I would not recommend anyone ever. I had a wonderful experience with Mtn View Nissan. from them and I would not recommend anyone ever. I had a wonderful experience with Mtn View Nissan. More
While we did not purchase a vehicle we had a pleasant experience with Mtn. View Ford. Dave Pickett returned my emails after hours on Sunday and was very laid back and professional. No high pressure and d experience with Mtn. View Ford. Dave Pickett returned my emails after hours on Sunday and was very laid back and professional. No high pressure and did not act offended at all by my offer on a Ford Fiesta. I just couldn’t bring myself to pay what Ford asks for a Fiesta. It’s a nice little car and very well reviewed but it’s still a Fiesta. We also spoke with Doug Cawood who tried very hard to work with us without being pushy, even though it was the last day of the month. I would recommend this dealer and if I find myself in the market for a Ford will return. More
My husband and I went to purchase a 2011 Ford Explorer.. We were very pleased with how Mr. Kesler helped us with that purchase. When we had a question, he was very detailed in his response. He also took tim We were very pleased with how Mr. Kesler helped us with that purchase. When we had a question, he was very detailed in his response. He also took time out to make sure that we were completely satisfied with all aspects of purchasing our Explorer.. Price, Rate, Terms etc. More
Recently purchased a new 2010 F-150. I traded in 2 vehicles and feel as though I got a fair price for them. I was hoping for something a little more aggressive than what I actually received for trade vehicles and feel as though I got a fair price for them. I was hoping for something a little more aggressive than what I actually received for trade value which is the only reason I gave a 'good' rating for price. People were very friendly and courteous and more than willing to help. Great, smooth transaction. More
DAVID BRUNNER IS FANTASTIC. HE KNOWS WHAT I WANT, AND HE KEEPS ME NOTIFIED WITH OUT PRESSURING ME. I FEEL AS THOUGH HE IS FAMIY AND VERY HONEST. THIS IS THE THIRD OR FOURTH CAR WE HAVE BOUGHT FROM MTN VIE KEEPS ME NOTIFIED WITH OUT PRESSURING ME. I FEEL AS THOUGH HE IS FAMIY AND VERY HONEST. THIS IS THE THIRD OR FOURTH CAR WE HAVE BOUGHT FROM MTN VIEW , AND I PLAN PURCHASING ALL FUTURE CARS FROM DAVID BRUNNER. THANKS DAVID. YOU DESERVE AN AWARD FOR SALESMANSHIP AND FRIENDLINESS. BY THE WAY I LOVE MY MKT More
There are many reasons why I rated this dealership a great rating, but the main reason is that I had a question, not a very important one, just a run of the mill question. I asked the question on my fac great rating, but the main reason is that I had a question, not a very important one, just a run of the mill question. I asked the question on my facebook status, I am friends with Mtn View Ford Lincoln Mercury. My question was about shop hours and that I am having a problem with the weather striping on my New Ford Fusion. Shaun commented the hours plus let me know that he would be more than happy to replace the faulty strip. This was answered after hours! It was 9:30 at night, it could have waited till morning but me be being a valued customer he follwed up. When I commented thanks, he again replyed for me not to hesitate at all to ask anything. I am truly impressed with the dedication the staff at this dealership, especially Shaun Kesler have towards customer service. Best dealership hands down. I don't ever see a need to go to another dealer ever again. More