Mtn. View Ford

Great car buying experience I was having some car trouble and wasn't really looking to trade in and get a new payment. The team here, Bob Rector mainly, worked with me, to find t I was having some car trouble and wasn't really looking to trade in and get a new payment. The team here, Bob Rector mainly, worked with me, to find the car I wanted, not the car they wanted me to have. Gave me a fair price for my trade in, that was not running so well, and after in was all said and done I walked away a satisfied owner of a new car and the best car buying experience I have ever had. I hate to buy a car or even walk on a dealerships lot, but I was never pressured into buying anything and they worked with until I was happy and where I wanted to be on my payments and trade in. Once again great place to buy a car. More

A Very Proud & Highly Satisfied Customer I, Dr. Bob Frey, Ph.D., must say, I thoroughly enjoyed every aspect of my on-line shopping experience recently with Mountain View FORD, e.g., from the I, Dr. Bob Frey, Ph.D., must say, I thoroughly enjoyed every aspect of my on-line shopping experience recently with Mountain View FORD, e.g., from the most knowledgeable Mr. Rodney Grimes, Salesman. with right vehicle at the right price, even the right color.. When I noticed the 06 Lincoln Navigator was shaking while idling, my customer representative-Rodney, took the SUV to their repair shop and fixed the problem immediately and did not cost me extra. HA! HA! Because, I shopped on-line, filled out an on-line application for financing, the entire process when smoothly and my actual time at the dealership was shortened. Never, shopped on-line before. It was the right modality for me. I have no problem whatsoever in highly recommending customers , who become friends and family to the Mountain View FORD Dealership. Some of the nicest people, I've meet. in my 40 years, shopping for vehicles. Pastor Bob Frey, Ph.D. More

Dave Pickett has renewed my opinion of car salesman. Awesome Having purchased my previous car in Texas and being felt like I was pressured into buying and was expecting the same here in Tennessee. Boy was I wron Having purchased my previous car in Texas and being felt like I was pressured into buying and was expecting the same here in Tennessee. Boy was I wrong! Dave Pickett made us very comfortable and took all the worry away. We actually walked away the first day in the dealership because we wanted to have the night to think about spending the money but were so impressed that the next morning called to tell Dave to get the car ready and we would be down to sign the papers. Great car and Mountain View Ford is lucky to have such a great salesman. More

great buy from great people I walked in knowing what I wanted and they where great... there was no pressure to buy and they worked hard to make things work in the best way for me I walked in knowing what I wanted and they where great... there was no pressure to buy and they worked hard to make things work in the best way for me. .. I will buy from here again More

2013 Ford Supercrew I found my 2013 Ford Supercrew on Autotrader and called Mtn View Ford to ask a few questions. The receptionist conected me with EJ Bailey who took my I found my 2013 Ford Supercrew on Autotrader and called Mtn View Ford to ask a few questions. The receptionist conected me with EJ Bailey who took my questions and promptly called me back. with answers, I told him I would drive from Cleveland to look at it when I arrived he had it out front waiting. After agreeing on a fair price he had the deal done in about 10 minutes. Even filled it up with gas ! Easy fast transaction VERY SATISFIED More

new car purchase Excellent people to work with. Craig and David went above and beyond to help me get into my new Ford Escape. Would not go anywhere else.. Excellent people to work with. Craig and David went above and beyond to help me get into my new Ford Escape. Would not go anywhere else.. More

buying a new car we were very please with our visit to Mt View Ford. we really like working with Kenny Epple he is the best. very good deal we were very please with our visit to Mt View Ford. we really like working with Kenny Epple he is the best. very good deal More

Vehicle purchase. Mt. View and the staff did a great job at selling me my new Ford Taurus, they were all very friendly and helped me in every way possible. Kenny Epple Mt. View and the staff did a great job at selling me my new Ford Taurus, they were all very friendly and helped me in every way possible. Kenny Epple bent over backwards to get me in my new car and made sure I was completely satisfied with my purchase. Thanks to everyone that assisted in this process. More

Terrible Service Department October 25th, my truck broke down in Chattanooga, TN, with what I thought was transmission issues. I live three and a half hours away, so my best opti October 25th, my truck broke down in Chattanooga, TN, with what I thought was transmission issues. I live three and a half hours away, so my best option was to get it towed to the nearest repair shop, to avoid a $700+ towing fee. When it was dropped off, I informed Mountain View Ford that I thought it was a transmission issue. The people at Mt. View Ford then come back with a diagnosis. They say that the main wiring harness is pinched between the firewall and the IMRC, causing the engine to miss on several cylinders, and needs to be repaired and rerouted. They also added that my catalytic converters needed to be replaced. What that has to do with the transmission.. I don’t know. A week later, after giving Mt View Ford the benefit of the doubt, we are told the truck is ready and to come pick it up tomorrow (10/31/14). So we arrive after our 200+ mile drive, only to be notified that it was not ready, and that it was in fact, the transmission. So now that I’ve already dropped close to $2,200+ on other issues they thought needed repair, I now have another $2300+ to add to that for a replaced transmission. We were told it would be done Tuesday, November 4th, 2014, WORST CASE. I wait till Thursday(11/6/14) to call, and it is still not finished. I get a call that Friday, notifying me it is finally done. I told them that I had an interview, and would have to pick it up Saturday morning. I asked about service financing, and they offered me a 12 month, no interest plan. We show up to pick up the truck, prepared to apply for a 12 month financing plan, and low and behold, they can’t do that on a Saturday. At this point, it was not a surprise to me that picking up my truck would not go smoothly. An hour later, they figure out that they can, in fact do it on a Saturday. So $4800+ later, we are out the door. But wait. There’s more. I drive 200 miles home. Everything seems to be running fine, when I pull off the interstate only to hear loud ticking and knocking sounds that were not there before the “repair”. I also noticed that when I put it in reverse, all audio cuts out. The last thing I’m doing is taking it back to Mountain View Ford, so I take it to the local Ford Dealer (Jeff Smith Ford) for a diagnosis. The same day, they come back with an answer: a piece of the transmission is chipped, which is causing the audio to go out, and it is not covered under any kind of Ford warranty. So Mountain View Ford put a broken transmission in my truck, and I have to pay for it? In conclusion, after two weeks without my truck, three 200 mile trips to Chattanooga, a rental car fee, and $4800+, my truck is still not fixed, and back in the shop. Its hard to believe that out of all the places to take your vehicle to be repaired, the Ford Dealership itself, would be the worst. More

Vehicle Purchase I recently purchase a jeep from Internet salesman Rodney Grimes with Mtn View Ford &Lincoln in Chattanooga. I have purchased quite a few vehicles over I recently purchase a jeep from Internet salesman Rodney Grimes with Mtn View Ford &Lincoln in Chattanooga. I have purchased quite a few vehicles over the years and this Purchase with Randy was the easiest and most enjoyable buying experience I have experienced. Rodney Grimes was professional, friendly and worked extremely hard to make me a satisfied customer. Spoke with Rodney on phone and then corresponded by email a couple of times to answer any questions I had. I also spoke with Shaun the Sales Manager who completed the paper work for Rodney who had to go out of town on business. I felt like I was appreciated as a customer and they truly wanted me to be happy. The paperwork process was very short and then on to Chad he is the Finance Manager. I was never felt pressure at any step of the buying process. From the time I agreed to purchase to getting the keys was less than less the 30 mins. Rodney, Chad and Shaun are Top Notch employees of Mtn View Ford and I have already told friends and family if they are interested in purchasing a vehicle to see Rodney. More