Mt. Ephraim Chrysler Dodge - Service Center

A Series of Unfortunate Events.. ******Buyer Beware******* I used the USAA car buying App  to purchase a vehicle from Mt. Ephriam Dodge in November. My previous car was totaled and af ******Buyer Beware******* I used the USAA car buying App  to purchase a vehicle from Mt. Ephriam Dodge in November. My previous car was totaled and after the insurance company and I agreed on a  settlement they gave me 1 week  with the rental they had issued. I have a hectic work Schedule and on the last day of me having the rental I went To Mt. Ephriam Dodge to test drive a 2011 Jeep Grand Cherokee Overland Summit. I liked the car and the price was reasonable. The Sales Guy was friendly we came to an agreement I signed the papers and Left with the Car. As I said I  work a hectic schedule and Ed H. Worked with me as I could not make it back into the dealership to finalize the deal until weeks later. In While discussing particulars, the Sales Manager Dick Clark happened to be walking by and boasted on how the air suspension had just been serviced and it had cost him a pretty penny. Upon the Time closing I was asked did I want gap insurance or The Warranty. I replied I have Gap on my USAA insurance policy so I wanted the warranty. He leaves and shortly comes back and says It was mandatory that I get the Gap insurance. I could not afford the payment with the warranty and Gap. We close the deal and I leave with the car. The First time I brought the car Back was for A rough Idle loud noise at highway speeds and the left front tire would not keep air(to this day it still doesnt),  The second time was Again for the left front tire and the the Service Air Suspension Immediately Waring came on the display and the front of the jeep had Dropped. I changed the J01 fuse to no avail and took it on for service. They had to send it to Cherry Hill Dodge  seeing as they had serviced the air suspension previously on October 18th. They had my Car for about 4-5 days. Then Mt Ephriam Dodge called me and told me it was just a blown Fuse. I told them I had just changed the fuse so there must be another problem. They said they checked the lines and the current was running high. ?? I get my car back and have it for 3 weeks before the Service Air ride Suspension Immediately warning flashes again and the Tire is constantly losing air. I call Mt Ephriam Dodge. At first They say theres nothing we can do its beyond 30 days. Then I get a call from Mt Ephriam telling me to take the car to Cherry Hill Dodge Again and They would take care of the Diagnostic fee. I get the car towed there and a whole week passes before I hear anything from them. They said they filled the system with nitrogen and let it sit all weekend unmonitored to come in on Monday and discover all nitrogen had leaked out. They would get back to me about pricing. 4 days later I call and talk to Cherry Hill dodge again to be informed that the repairs would either be about 1500 if the leak was just the line, or 6000+ if the leak was in the two front Air springs! They informed me they Spoke with Mt Ephriam Dodge and the said they would not pay for it. I talked to The service manager Jim Burns who even said that pricing Didn't sound Right. After speaking with a Certified Jeep tech he was Bewildered at the Questionable processes and Methods I have been subjected to. I feel I was given a car with a pre existing condition that was band aided and passed on to me. Dealing with Mt. Ephriam quickly went from jubilation to aggravation. I will be escalating this wwith USAA and ththe New Jersey state attorney until I recieve proper treatment and a proper car. At this time I would not reccomend You spend your time or Hard earned Money At either Mt. Ephriam Dodge or Cherry Hill Dodge. And Ed I hope you enjoyed the Beers. Ends up they're gonna cost me between 1575 and 6235 and a major headache.... More

First service on my ram truck Nice and pleasant experience.I thought this kind of service did not exist anymore,especially after dealing for many years with a honda dealership.Defi Nice and pleasant experience.I thought this kind of service did not exist anymore,especially after dealing for many years with a honda dealership.Definitely i will be coming back indifinitely... More

Service Pleasant experience, the professionalism of the staff is 2nd to none. They called when the truck was done and explained everything .Thank you so much Pleasant experience, the professionalism of the staff is 2nd to none. They called when the truck was done and explained everything .Thank you so much !!! More

I was treated like a welcomed customer I am always treated well every time I go there. Questions are answered immediately. Always leave with a note of content. And I believe that I should b I am always treated well every time I go there. Questions are answered immediately. Always leave with a note of content. And I believe that I should be able to express my answer in as few words as possible as long as I leave a great answer More

Good service The staff at Chrysler Dodge Service Center was very pleasant. Service performed was excellent and under the one hour time frame that was estimated. I The staff at Chrysler Dodge Service Center was very pleasant. Service performed was excellent and under the one hour time frame that was estimated. I was able to get seen within one week of scheduling an appointment. More

Service I had to bring my Jeep srt in because the check engine light came on. I dealt with John smashey and he made my whole experience very easy and in a sho I had to bring my Jeep srt in because the check engine light came on. I dealt with John smashey and he made my whole experience very easy and in a short amount of time. Everybody is very knowledgeable and extremely nice here. More