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Mt. Ephraim Chrysler Dodge - Service Center

Mount Ephraim, NJ

4.1
1,047 Reviews

1,047 Reviews of Mt. Ephraim Chrysler Dodge - Service Center

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May 07, 2020

First time at this dealership. I was very satisfied with the service I received. Will always come her from now on. Service Writer was very professional. More

by bobsamm
Recommend Dealer
Yes
Employees Worked With
Michael Webb
May 08, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thank you for the excellent review and we look forward to working with you again!

May 05, 2020

This Dodge store meet and exceeded my expectations from setting the initial appointment , the the drop off all the way to pick up and delivery. More

by lvogelsr
Recommend Dealer
Yes
Employees Worked With
Tom McMullin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Giunta
May 05, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thank you for taking the time to share your outstanding experience with Joe and Tom! We're beyond ecstatic to hear you're satisfied with your repairs! Please do not hesitate to reach out when we can help you again down the road!

May 05, 2020

The last time I was there the service advisor lied to me. I called the service manager after I found this out and reported him and explained that I would no longer deal with anyone other than the service ma More

by cajcummings
Recommend Dealer
No
Employees Worked With
John Smashey
May 07, 2020 -

Mt. Ephraim Chrysler Dodge responded

Hello, Your satisfaction is important to us and I am troubled to learn of your disappointment with any customer service that has left you with a negative impression. I would appreciate the opportunity to connect with you to learn more about what had happened. Please contact me when you are available. Thank you. Best, Zach Murphy BDC Director zmurphy@mtephraim.net

May 05, 2020

Perfect. They called to remind me that I needed an oil change, set the appointment, quick oil change, and they had me out the door quick. Plugged my tire last minute quickly as well. Everyone was cove More

by RUH
Recommend Dealer
Yes
Employees Worked With
Dan
May 06, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thank you so much for taking the time to share your thoughts about your service experience. We are happy to know our team members have been really helpful and we definitely want to do all we can to ensure our employees and customers are safe. If there is anything else we can help with, please let us know.

May 06, 2020 -

Mt. Ephraim Chrysler Dodge responded

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May 04, 2020

Service was great, completed in a timely fashion and properly done. Staff was courteous, polite considerate especially under the circumstances we all dealing with amongst our family & friends. stay safe More

by fitz1954flyers
Recommend Dealer
Yes
Employees Worked With
Eric Spinelli
May 05, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thank you for taking the time to give us feedback about your service experience. We are delighted to know that everything went well. If there is anything else we can help with, please reach out! Our team is here for you.

May 01, 2020

one thing I know for sure my car not going to this place again I was so stupid keep bringing my car this place all this time until I noticed few things More

by Arsenal
Recommend Dealer
No
Employees Worked With
Joe Giunta, Eric Spinelli, Anthony Sciola, Greg Heisler
May 03, 2020 -

Mt. Ephraim Chrysler Dodge responded

Hello, I am concerned to learn about your disappointment regarding your recent experience with us. Please feel free to reach out to me so that we can better understand what happened and address your concerns. I look forward to connecting with you. Best, Zach Murphy BDC Director zmurphy@mtephraim.net

May 01, 2020

Friendly atmosphere. The service took minimal time to complete and explained the process that was completed thoroughly Additional repairs are needed with an explanation and quote of the cost. More

by law_641
Recommend Dealer
Yes
Employees Worked With
Joe McErlean Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom McMullin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Giunta, Archie Smith, Debbie Green
May 03, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thank you so much for your great feedback for us. We are so glad to know of our team member's great level of care. If there is anything else we can be of assistance with, please let us know. Our team is happy to help!

April 27, 2020

Quick, efficient and very accommodating. Even let us park in the garage during a thunderstorm. Thx!! One gentleman searched the lots in a downpour!That’s Service! More

by mrspinehill
Recommend Dealer
Yes
Employees Worked With
Chris Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom McMullin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Giunta, Archie Smith
Apr 28, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thank you for taking the time to share your comments about your experience. We are so glad to know of your great service experience. If there is anything else we can do for you, please do not hesitate to reach out and let our team know. We are here to help.

April 27, 2020

They didn't do any of the work I requested The unsolicited offer I got to come pick up my car to do a recall was a nice surprise and the person who scheduled my service was very nice. They did More

by dbaratz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I don't know
Apr 27, 2020 -

Mt. Ephraim Chrysler Dodge responded

Hello, I regret to find you had any concerns about the services received. I would appreciate further feedback. Would you mind reaching out to me when you have a moment to discuss? Your time is greatly appreciated. Best, Zach Murphy BDC Director zmurphy@mtephraim.net

April 27, 2020

Very Good! Very friendly and nice. I always have a good experience when I bring my car in for service. I would recommend them to other people. More

by lgiaccardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Giunta
Apr 28, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thanks for taking some time to share with us your kind comments about your experience. We really appreciate knowing of your recommendation. If there is anything else we can do, please let us know. Our team is here to help!

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