Mt. Ephraim Chrysler Dodge - Service Center

Service was great. Analyzed my car's problem, called me, and had my car fixed and back to me in record time. Analyzed my car's problem, called me, and had my car fixed and back to me in record time. More

I felt as though Mt. Ephraim Chrysler Dodge was very honest in their assessment of the repairs that my car needed. Ephraim Chrysler Dodge was very honest in their assessment of the repairs that my car needed. More

Brought truck in for oil leak, got truck back still leaking oil. Dealer tried to replace dpf system for $7000 took some where else and found a sensor disconnected. leaking oil. Dealer tried to replace dpf system for $7000 took some where else and found a sensor disconnected. More

All of your Staff was extremely pleasant, helpful and proficient. They were able to get my vehicle back on the road days quicker than anticipated. The repair was excellent. proficient. They were able to get my vehicle back on the road days quicker than anticipated. The repair was excellent. More

They are the best. All the people there are awesome. No matter what I have going on they always make sure the can do whatever needs to be done so I’m happy All the people there are awesome. No matter what I have going on they always make sure the can do whatever needs to be done so I’m happy More

Excellent dealership! super friendly guy. I highly recommend this dealership. They knew I was in a hurry, and made accommodations to make it as quickly as possible for me super friendly guy. I highly recommend this dealership. They knew I was in a hurry, and made accommodations to make it as quickly as possible for me. ⭐️⭐️⭐️⭐️⭐️ More

Although a 15 point check was included with my service I received absolutely no information about it. They rotated my tires and offered absolutely no information about tire condition. I’ve never been to a received absolutely no information about it. They rotated my tires and offered absolutely no information about tire condition. I’ve never been to a dealer that didn’t provide this kind of info. On the sheet they handed me afterwards, the section that mentions the condition of the barake pads and rotors, they didn’t even fill it out. More

They were very helpful in diagnosing an issue with my car. It turned out the problem was minor and taken care of in a timely manner. They were also kind enough to give me a ride to work. My driver car. It turned out the problem was minor and taken care of in a timely manner. They were also kind enough to give me a ride to work. My driver, Ricky, was a super nice kid!! More

I originally brought a 2020 Dudge Durango from Mt Emphraim. I had no problems with that truck for three years. I went to get an oil change and was talked into trading it in fir a newer model. I purch Emphraim. I had no problems with that truck for three years. I went to get an oil change and was talked into trading it in fir a newer model. I purchased a 2023 Dodge Durango. Haven't had it a year, it stared leaking coolant. I took it to the service department. This was on Feb. 2, 2024, when they said the work was completed I saw that it was still leaking coolant under the car. The representative tried to tell me it wasn't leaking," it was water from driving through a puddle'. I told him that watercwas not pink! As I drove back to Philadelphia the truck began to overheat heat again. I took the truck right back to the dealer. I had someone pick us up from the dealer. I asked about a loner to have while my brand new car was being serviced. It didn't have 10,000 miles as of yet. I had to rent a car, which was a hardship. I talked with the manager if the service department. He gave me the number to the Chrysler Dodge company to get the rental reimbursement. The case manager told me that I would be able to recover the $600. It wasn't all but it most of the cost. Somehow that person canceled it. They never told me that all corresponding would be done over emails. I was told that my truck would be completed on Monday, Feb. 12, 2924 but it wasn't done. I had to take the rental back that same day. Mt Emphraim finally set me up for a rental that day. My truck was picked up on Feb. 14,2024. I filled out the paper work to get the almost $700 in rental car cost reimbursed. On Friday, April 5, 2024 I git the email that they were only reimbursing me $158.00. I feel like I was misled, not heard by anyone at the dealer. When I picked up my truck the keys were at the cashier. No one ever told me what was done to my truck. I am very disappointed about this entire situation. It makes me nervous about this truck from this point. My confidence and trust in this truck, dealership/ service department is at an all time low More

Great staff, timely service and great prices. I will be going back again for next service. I will be going back again for next service. More