Mt. Ephraim Chrysler Dodge - Service Center

This was a great experience for me as a customer and John made sure that my truck was taken care of for safety and time and very kind made sure that my truck was taken care of for safety and time and very kind More

I brought my vehicle in for transmission problems to have it serviced while it was covered under warranty. I was told there was no problem twice. months later the transmission failed and Dodge would not c it serviced while it was covered under warranty. I was told there was no problem twice. months later the transmission failed and Dodge would not cover it because it is out of warranty now. $4,000+ cost to repair now when it should have been fixed when I brought it in. I have 3 Dodge’s but not for long. I will letting all social media and bbb know how crappy the service is at this place. More

I am not sure who is more unprofessional at this dealership, the GM Jim or the Service Dept John S and Bob I. All three are unprofessional, obnoxious and liars. The Service Department are fraudule dealership, the GM Jim or the Service Dept John S and Bob I. All three are unprofessional, obnoxious and liars. The Service Department are fraudulent and chauvinistic xxxx. They should all be fired. My experience was so bad I reported it to corporate head quarters. More

Brought my 2019 Grand Cherokee in because the check engine light was on. Of course it was not on when the tech tried to diagnose it. Light came back on the next day and they told me to bring it right engine light was on. Of course it was not on when the tech tried to diagnose it. Light came back on the next day and they told me to bring it right in. With a different warning regarding the ABS. It took them 2 days to make the repairs, which may seem excessive, but they called and asked to keep it another day since it wasn't "braking" properly and they would continue to work and get it right. I appreciated their diligence to complete the work right, not just fast. Thank you. More

I always find extremely friendly and efficient service very well done and always done very quickly and informed all the way wish there was coffee in waiting room very well done and always done very quickly and informed all the way wish there was coffee in waiting room More

Great service personnel!!Neil was great..Prices were a Great service personnel!! Neil was great.. Prices were a bit stiff, cost you a star in your overall score. Will need anew Truck soon, might have p Great service personnel!! Neil was great.. Prices were a bit stiff, cost you a star in your overall score. Will need anew Truck soon, might have priced yourself out More

Good customer service; Nate called with updates on our vehicle making sure we weren’t inconvenienced. Expensive;Should offer free car wash when spending over $1000. vehicle making sure we weren’t inconvenienced. Expensive;Should offer free car wash when spending over $1000. More

Vehicle was completed in timely fashion, mate was helpful and informative . Will continue to bring both of my vehicle in for service with mount Ephraim dodge helpful and informative . Will continue to bring both of my vehicle in for service with mount Ephraim dodge More

John and Nate are always concerned with the customer firs! The service is well done and they let you know all the specifics then and now! The ease of scheduling is also very important and I never have t firs! The service is well done and they let you know all the specifics then and now! The ease of scheduling is also very important and I never have to wait to get in! This past visit, I thought I heard an unknown noise after picking my car up. They both worked with me and I was offered to bring it back the next day! Thanks for the great work! More

ripped off tcm needed update, recall, possible further diagnostic needed I was told....they did update on TCM ..... ask if I wanted them to investigate furth tcm needed update, recall, possible further diagnostic needed I was told....they did update on TCM ..... ask if I wanted them to investigate further, cost 125...I reluctantly said yes.....went to pickup Cherokee, charged 125 t tax was told I needed to replace TCM before they could investigate any further....why did I pay 125 if they couldn't investigate further because TCM needed to be replaced...also had a bad experience in 2016 with these thieves, spent 4 hours in the showroom waiting for paperwork.....salesman added the 24 month warranty that I told him I didn't want , at cost of 2400.....I must have that look.....I have a fleet of 16 minivans, I told them that, you would think they would try to win me over, CH Dodge no better.....I'll be adding 2 more vans to my fleet in October, guess where I won't be going. More