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Mt. Ephraim Chrysler Dodge - Service Center

Mount Ephraim, NJ

4.1
1,029 Reviews

1,029 Reviews of Mt. Ephraim Chrysler Dodge - Service Center

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October 14, 2020

This was the First time serving at the dealership and It could not have been better. Fast, Courteous, and the amount I was told. A+ More

by jmatthews856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom McMullin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of our team. We value your business and we look forward to any future visits!

October 13, 2020

I Went in for a recall for my car. I was in and out and the staff was very nice. They did a fantastic job on my car as well as explained everything in detail. More

by flvance0910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thank you for the great review! We are pleased to see that our team provided you with excellent communication and had your car taken care of satisfactorily. If we can do anything else for you, please be sure to let us know.

October 07, 2020

Took my car in with an appointment John acknowledge me immediately. He was very thorough in asking what my needs were for my car. He also kept me informed throughout the day More

by bingelido
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Smashy
Oct 08, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thank you for the great review! We are glad to see that John's diligent and communicative service made a positive impression on you. If we can do anything else for you, please be sure to let us know.

October 06, 2020

Nate was extremely helpful as always! He always goes above and beyond whenever I bring my truck in for service. Definitely recommend working with him for your service needs. More

by buttercupdani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate
Oct 07, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thank you for the excellent review! We are pleased to see that Nate's outstanding service consistently exceeds your expectations. Your recommendation is appreciated; we look forward to your next visit.

September 29, 2020

The staff is always accommodating. Each member seems to make a deliberate point to greet you while you are on site. The service department always goes above and beyond for customer satisfaction. More

by ibrahimakarim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom McMullin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thank you for the positive feedback! We are happy to know that you have had 5-star experiences with us and with the help of our team who is accommodating and provides great customer service! We appreciate your business!

September 28, 2020

I appreciate all of you guys.. I am always in and out very speedy service keep up the good work and thank you guys for being open to the public... More

by hemiclutch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom McMullin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris ,John and the kind lady who sets the appointment..
Sep 28, 2020 -

Mt. Ephraim Chrysler Dodge responded

Hello, thank you for the wonderful review! We're happy to hear our team has given you great service. We hope to see you in the future.

September 26, 2020

My salesperson Brian was very pleasant to deal with. His sales manager on the other hand I was perturbed with. He did Shady business practices. I came in with the price quoted from online and he tells me th More

by imbdav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Sep 26, 2020 -

Mt. Ephraim Chrysler Dodge responded

Hello, I am concerned to learn about any miscommunication regarding the online price. Please feel free to reach out to me so that we can discuss this concern. I look forward to connecting with you. Best, Anthony Laganella Internet Sales Manager 856-281-3787 alaganella@comcast.net

September 25, 2020

Quick,easy and friendly service. Tech explained the problem. Got the truck in right away. I didn't have to wait long for the job to be completed More

by kwilliams19020
Recommend Dealer
Yes
Employees Worked With
Chris Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2020 -

Mt. Ephraim Chrysler Dodge responded

Thank you for the great review! We are happy to know that you enjoyed our services. We look forward to working with you again!

September 24, 2020

I was disappointed when the service advisor told me I needed my throttle cleaned and I had it cleaned the month before, by the same Chrysler garage. I told him that I had it done by them, and he looked i More

by robebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate hale
Sep 24, 2020 -

Mt. Ephraim Chrysler Dodge responded

Hello, I regret to learn about your disappointment regarding your recent service experience with us. Please feel free to reach out to me so that we can discuss your concerns in greater detail. I look forward to connecting with you. Best, Anthony Laganella Internet Sales Manager 856-281-3787 alaganella@comcast.net

September 24, 2020

I was disappointed in the price. It was much more than I expected. Also disappointed that a service pers was in my car and during the time of COVID 19 my car was not cleaned after service. More

by bmcobia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Roberts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tom McMullin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The receptionist who made my appointment was friendly and professional.
Sep 24, 2020 -

Mt. Ephraim Chrysler Dodge responded

Hello, I regret to learn that your service experience did not meet your expectations. Please feel free to reach out to me so that we can discuss your concerns. I look forward to connecting with you. Best, Anthony Laganella Internet Sales Manager 856-281-3787 alaganella@comcast.net

Sep 24, 2020 -

bmcobia responded

Mr. Laganella I thank you for reaching out but that service was on September 4,2020. I just that the price for the service was more than I expected and with the COVID 19 my car should have been cleaned after a service person was in it. I don’t howe should continue to labor over this any further. I have some time before my car needs to be serviced again. Thank you for your help.

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