Mt. Ephraim Chrysler Dodge - Service Center

they got me in and out all three times no problem and now the door works fine it locks and unlocks when it is supposed to the door works fine it locks and unlocks when it is supposed to More

Very friendly and professional staff. The service and experience was flawless. Nate at the service desk made me feel real comfortable and he explained everything in detail on what I needed done to my ca experience was flawless. Nate at the service desk made me feel real comfortable and he explained everything in detail on what I needed done to my car. They have a great team there! More

brought my vehicle in for an issue, was told it was a $30 part which cost me almost $500 to install. 2 days later had the same issue. Brought it back a 2nd time was told it was a different part ($118), but w part which cost me almost $500 to install. 2 days later had the same issue. Brought it back a 2nd time was told it was a different part ($118), but would waive the labor. I was told that it was done. When I picked up the vehicle, it still was not working. Not sure how the mechanic thought it was fixed. I was told to bring it back a 3rd time. After further investigation I was told it was a different part that was causing the issue and it would cost me $1550 to fix. Which of course I declined. If the technician would have diagnosed the issue correctly the first time, I still would have declined the work, but I would only be out the diagnostic fee of $135. At this point I spent $600 and the problem isn't resolved. I believe that the right thing to do is reimburse me for everything except the diagnostic fee.. More

John in service is my guy! He always takes care of my baby, he keeps me posted on services that need to be complete and places them in priority order so I can do what is best for my $$$$. LOVE YA JOHN & baby, he keeps me posted on services that need to be complete and places them in priority order so I can do what is best for my $$$$. LOVE YA JOHN & TEAM! More

They got me right in and write out very friendly very clean waiting room they even gave me my first service for free was a very unexpected surprise are use them all my vehicle services clean waiting room they even gave me my first service for free was a very unexpected surprise are use them all my vehicle services More

I have a company car that is required to be serviced every 8000 miles. It's always easy to get an appointment to meet my schedule. John is great to work with and always gets me out in a timely manner. every 8000 miles. It's always easy to get an appointment to meet my schedule. John is great to work with and always gets me out in a timely manner. More

Made the appointment and requested Mobile One. Called and confirmed the appointment and advised I wanted Mobile One. Get to the appointment and was told the only synthetic oil is Pennzoil. I agreed beca and confirmed the appointment and advised I wanted Mobile One. Get to the appointment and was told the only synthetic oil is Pennzoil. I agreed because the vehicle needed an oil change. When something is specifically asked for and confirmed then it should be ready for the appointment. Have taken my van there previously and asked for Mobile One. Either I got it, or was lied to... More

I broke down on the NJT in the evening and was stuck a long way from home. The car was towed to your dealership the following morning. Your service representative contact me about the warranty to fix the long way from home. The car was towed to your dealership the following morning. Your service representative contact me about the warranty to fix the car. He called back with the diagnoses of the vehicle problem and also told me he secured a four day car rental for me as well. This solved a lot of problems with the rental car return and picking up of my vehicle. The car was fixed very fast and the service rep. did a great job communicating with me through out the whole repair process. I was a long way from home and your dealership made this situation a pain free as possible. I also talked with the service rep. when I returned and told him also how helpful he was to me. Fast and friendly service. Thank you. More

The service department is always very pleasant and they also explain everything they’ve going to do. I really can’t say anything bad with. Service or the sales department. I’ve been a customer for about also explain everything they’ve going to do. I really can’t say anything bad with. Service or the sales department. I’ve been a customer for about 9 years. More

Always on time, always friendly, always complete great work! They took care of my recall and completed a fix while it was there!! Thanks for your help! work! They took care of my recall and completed a fix while it was there!! Thanks for your help! More